Turning Customers into Online Advocates

  • November 07 2011
  • Resource: Multimedia
  • Jennifer Kielmeyer, Safelite AutoGlass

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Smart Gamification for Engagement and Loyalty

  • November 07 2011
  • Resource: Multimedia
  • Havy Nguyen, Badgeville:Steve Shea, Ajungo; Jonathan Miller, 4Q & Bryan Boettger, The Buddy Group

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Making the Most of Engagement Data for Learning Impact

  • November 07 2011
  • Resource: Multimedia
  • Claire Howels, Zions Bancorporation

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How to Use Interactive Promotions to Effectively Engage Consumers

  • November 07 2011
  • Resource: Multimedia
  • Carmen Nesenson, BI Worldwide & Nick Pappas, Schwan’s Home Service

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Where is Customer Experience Going? Best Prcatices & Trends

  • November 07 2011
  • Resource: Multimedia
  • a B2B and B2C panel discussion

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General Session

  • November 07 2011
  • Resource: Multimedia
  • Aimia

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Defining Engagement

  • November 07 2011
  • Resource: Multimedia
  • Mark Johnson, Loyalty 360

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Workshop: Loyalty Technology: Empowering Intuitive Customer Engagement & Better Results

  • November 06 2011
  • Resource: Multimedia
  • Bruce Silcoff, Fairlane Group; Len Covello, Raw Integrated Inc.; Bradley Silver, Atomic Reach & Larry Filler, Boire Filler

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Workshop: Optimizing ROI Driven Communications Across the Prospect/Customer/Partner Lifecycle

  • November 06 2011
  • Resource: Multimedia
  • Mike Carney & Claudio Ayub, Hawkeye

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