Contact Centers Play an Important Role in Customer Loyalty

  • November 12 2020
  • Loyalty Management: Articles
  • Brad Snedeker, Product Marketing Director, Calabrio

The COVID-19 pandemic has dramatically shifted daily routines, forcing business leaders to react quickly to adapt engagement strategies and support for employees and customers. Almost immediately, hundreds of thousands of support agents and...Read More

Why Marketers are Victims of Inflated App Reviews

  • November 06 2020
  • Loyalty Management: Articles
  • By Brian Levine, vice president of Strategy and Analytics at Mobiquity

For brands, it’s a good time to have a mobile app. In Q3 this year alone, consumers spent $28 billion on apps and clocked more than 180 billion hours using apps each month in July, August, and September. A significant driver of the pandemic...Read More

Maintaining Compliance with International ‘Do Not Contact’ Regulations Remains an Issue for Companies

  • October 06 2020
  • Loyalty Management: Articles
  • Eric Tejeda, PossibleNOW

There are several compliance laws and regulations at the state and federal level that many businesses could be violating without knowing it. Issues surrounding Do Not Call, Do Not Email, Do Not Text and Do Not Mail are important topics of...Read More

How Companies Can Take Full Advantage of Checkout-Free and Remote Order Entry Systems Taking Over the Retail Sector

  • October 05 2020
  • Loyalty Management: Articles
  • Joe Scioscia, VP of sales at VAI

Many retailers have increased their adoption of contactless checkout in an effort to follow social distancing guidelines, especially in sports stadiums across the United States. Joe Scioscia, vice president of sales at VAI, discusses why checkout...Read More

4 Steps to Setting Up Customer Service Programs for Long Term Success

  • October 05 2020
  • Loyalty Management: Articles
  • Fara Haron, Majorel

The last several months have taught businesses that the current environment of remote work isn’t going away any time soon. While the initial move was swift and left a lot of companies to fix environmental and technology issues post...Read More

Introducing Contactless Loyalty: 4 Tips to Build Customer Connections in an Increasingly Contactless World

  • September 30 2020
  • Loyalty Management: Articles
  • Allison Milone, Senior Product Marketing Manager, Epsilon

2020 jolted us into reevaluating in-person interactions—from shopping to socializing to completely restructuring the workplace. Creating customer loyalty has always been a challenge for brands, even during face-to-face interactions. Absent...Read More

Frequent Flyers Poised to Lead the Travel Recovery

  • September 30 2020
  • Loyalty Management: Articles
  • Andy Besant, Director of Travel Experiences, Collinson

With many summer getaways put on hold due to ongoing restrictions and unclear travel booking advice, and another holiday season just around the corner, many people are asking the same question – when can we expect any sense of travel...Read More

Crisis Drives AI and Authenticity in Social Customer Care

  • September 09 2020
  • Loyalty Management: Articles
  • Amanda Sternquist, Global Practice Lead | HGS Digital

The right social media management strategy has never been a bigger challenge for today’s brands. The human need for connection is especially critical when we are faced with a crisis such as the current health pandemic. Social media is one of...Read More

Marketers Play a Vital Role In Digital Transformation

  • August 31 2020
  • Loyalty Management: Articles
  • Leena Iyar, Chief Brand Officer, Moxtra

Leena Iyar is the chief brand officer at Moxtra, where she is responsible for all aspects of the company’s marketing efforts, including strategy, brand awareness, growth marketing, public relations and customer communications. She is a...Read More

Adjusting to America’s New Shopping Routine

  • August 31 2020
  • Loyalty Management: Articles
  • David Fisch, General Manager of Shopkick

At the start of the COVID-19 crisis, consumer shopping behavior changed dramatically -- widespread ‘panic buying’ ensued, brand names became less important and more people turned to ecommerce. In fact, 76 percent of people said they...Read More

Displaying results 1-10 (of 1770)
 |<  < 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10  >  >| 
ad
ad

THE LOYALTY PULSE SURVEY

VIEW ALL
Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?