Customer Experience Evolves With Technology at Melissa Shoes

  • December 15 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Officials at Melissa Shoes know that customer experience and technology work hand in hand to promote brand loyalty. Loyalty360 talked to Julian Trevino, Director of Retail & E-Commerce, U.S. & Caribbean, Melissa Shoes USA, to find out...Read More

Regions360 Drives Customer Satisfaction at Regions Bank

  • December 15 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Regions Bank is no stranger to accolades. This week Regions Bank earning the top ranking for customer satisfaction in the 2017 American Customer Satisfaction Index Finance and Insurance Report. With $123 billion in assets, Regions Financial...Read More

Omnichannel is the Path to Brand Loyalty at Pier 1 Imports

  • December 15 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Omnichannel is the path to brand loyalty at Pier 1 Imports. CEO Alasdair James, who assumed his post on May 1, is confident and focused on that approach, despite some disappointing results thus far in December. “The first two weeks of...Read More

New Loyalty Program Brings Energy and Excitement to Pizza Boli’s

  • December 14 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Founded in 1985, Pizza Boli’s has 79 locations in Maryland, Virginia, Washington, D.C., Pennsylvania, and New Jersey. It’s a very exciting time at Pizza Boli’s due to its new website and very new loyalty program called Boli&rsquo...Read More

Sears Looks to Concept Stores to Help Ignite Customer Engagement

  • December 14 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

As fiscal matters continue to permeate Sears Holdings Corporation−its third-quarter sales of $3.7 billion were significantly less than the $5 billion in the same period a year ago−company officials hope they can build on the success of...Read More

Collecting More Customer Reviews Can Help Drive Brand Loyalty

  • December 14 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer reviews can play a major role in a loyalty marketer’s long-term engagement initiatives that can, ultimately, lead to brand loyalty. But a new survey from Clutch shows that most online shoppers (81 percent) do not write reviews of...Read More

Mobile-centric ‘Connected Room’ Heightens the Customer Experience at Hilton

  • December 13 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Innovation and Hilton Worldwide have become almost synonymous, with company officials always pushing the envelope when it comes to technological advancements that magnify the customer experience. Keeping with that theme, Hilton announced plans to...Read More

Home Depot Focuses on One Home Depot Experience to Further Extend Brand Loyalty

  • December 13 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

For Home Depot CEO Craig Menear, it’s all about the customer experience. Or, shall we say, the One Home Depot Experience. “Our customers no longer think of us in terms of separate channels,” Menear said during the 2017 Investor...Read More

Some Customer Experience Pitfalls to Avoid

  • December 13 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Many loyalty marketers believe that customer experience is the key differentiator that can raise the bar on their respective brands in the most compelling and successful way. They are always on the lookout for better ways to enhance the customer...Read More

Rite Aid Set To Add New Component To Its Loyalty Program

  • December 12 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

“Our wellness store format has resonated with customers as these stores continue to outperform the rest of the chain in terms of same-store front-end sales and script count,” Standley said at the time. “Our highly popular...Read More

Displaying results 1-10 (of 9276)
 |<  < 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10  >  >| 
ad
ad

THE LOYALTY PULSE SURVEY

VIEW ALL
Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?