How Financial Services Brands can Optimise Their Rewards Programs

  • May 27 2022
  • Resource: Loyalty Today
  • The Arrivia Team

As the US begins its return to normality, many citizens have a pent up desire to travel. Financial services companies must understand that this desire is driven by leisure travellers, not business ones, meaning the best immediate course of action...Read More

Contact Centers Play an Important Role in Customer Loyalty

  • November 12 2020
  • Loyalty Management: Articles
  • Brad Snedeker, Product Marketing Director, Calabrio

The COVID-19 pandemic has dramatically shifted daily routines, forcing business leaders to react quickly to adapt engagement strategies and support for employees and customers. Almost immediately, hundreds of thousands of support agents and...Read More

Kara Swisher Says You Need a Web3 Strategy — Here’s Why

  • May 26 2022
  • Resource: Loyalty Today
  • Ari Bendersky, Salesforce

Many titans of the Web 1.0 and 2.0 eras have been relegated to the dustbin of history, rendered irrelevant or knocked out altogether for failing to evolve and give consumers what they want. As we sit on the precipice of the more decentralized and...Read More

Why Marketers are Victims of Inflated App Reviews

  • November 06 2020
  • Loyalty Management: Articles
  • By Brian Levine, vice president of Strategy and Analytics at Mobiquity

For brands, it’s a good time to have a mobile app. In Q3 this year alone, consumers spent $28 billion on apps and clocked more than 180 billion hours using apps each month in July, August, and September. A significant driver of the pandemic...Read More

5 Incredibly Useful Ways to Deploy Your Customer Data for Better Retention and Acquisition

  • May 25 2022
  • Resource: Loyalty Today
  • The Baesman Team

Are you making the most of your customer data, or are you leaving this goldmine untapped? Leveraging customer data can help you acquire more customers, reactivate inactive customers, retain customers, and enhance the overall customer experience...Read More

Maintaining Compliance with International ‘Do Not Contact’ Regulations Remains an Issue for Companies

  • October 06 2020
  • Loyalty Management: Articles
  • Eric Tejeda, PossibleNOW

There are several compliance laws and regulations at the state and federal level that many businesses could be violating without knowing it. Issues surrounding Do Not Call, Do Not Email, Do Not Text and Do Not Mail are important topics of...Read More

State of Loyalty & Benchmarks – 2022 Regional Customer Loyalty Reports

  • May 24 2022
  • Resource: Loyalty Today
  • Zsuzsa Kecsmar, Antavo

The years following the pandemic have brought digital transformation to an unprecedented level, prompting businesses all around the world to rethink how they are interacting with their customers. And due to the rekindled interest in innovative...Read More

How Companies Can Take Full Advantage of Checkout-Free and Remote Order Entry Systems Taking Over the Retail Sector

  • October 05 2020
  • Loyalty Management: Articles
  • Joe Scioscia, VP of sales at VAI

Many retailers have increased their adoption of contactless checkout in an effort to follow social distancing guidelines, especially in sports stadiums across the United States. Joe Scioscia, vice president of sales at VAI, discusses why checkout...Read More

Membership has its (Travel) Privileges

  • May 23 2022
  • Resource: Loyalty Today
  • The Arrivia Team

With global travel depressed by the COVID-19 pandemic for nearly eighteen months, demand for mainstream and niche travel options is forecast to surge this year and next. The impact of the Delta coronavirus variant will likely determine whether the...Read More

4 Steps to Setting Up Customer Service Programs for Long Term Success

  • October 05 2020
  • Loyalty Management: Articles
  • Fara Haron, Majorel

The last several months have taught businesses that the current environment of remote work isn’t going away any time soon. While the initial move was swift and left a lot of companies to fix environmental and technology issues post...Read More

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