Welcome to the GAME: How GAME Group Uses Customer Insight to Drive a Positive ROI

  • November 08 2011
  • Resource: Multimedia
  • Rob Voase, GAME Group & Nick Afonsky, 5one USA

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Workshop: Partner Optimization

  • November 08 2011
  • Resource: Multimedia
  • David Andreadakis & Rick Boubelik, Aimia

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Time to Grow Up: Youth Acquisition Beyond the Transaction

  • November 08 2011
  • Resource: Multimedia
  • Edwina Doyle, Research In Motion (RIM) & Sean Claessen, Maritz Canada Inc.

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Customer Data, Segmentation & Analysis: Driving Engagement and Customer Strategy

  • November 08 2011
  • Resource: Multimedia
  • Connie Hill, VeraCentra: Heidi Shurtz, Allergan; Sarah Mendez, Mister Carwash & David Sims, GNC

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Social Engagement: Beyond the “Like”

  • November 08 2011
  • Resource: Multimedia
  • Matt Kates, ePrize; Mina Penna, Sabra Dipping Company LLC & Danielle Simon, StrawberryFrog

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B2B-Focused Session: Using Defined Touchpoints to Ensure a Superior Customer Experience

  • November 07 2011
  • Resource: Multimedia
  • Jeffrey Bouchard & Michelle Edwards, FARO Technologies, Inc.

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Doing Digital the Right Way: How to Engage Customers and Manage Perceptions Using a Clear Brand Voice

  • November 07 2011
  • Resource: Multimedia
  • Patricia Reupke, Baylor Health Care System & Jason Cieslak, Siegel+Gale

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B2B-Focused Session: Why B2B Customer Satisfaction Doesn’t Create Loyalty

  • November 07 2011
  • Resource: Multimedia
  • Vicki Cooney, AmerisourceBergen Drug Corporation & Karen Posey, Geehan Group

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Radio Silence Is Costly, NPR Listens and Succeeds with Panels

  • November 07 2011
  • Resource: Multimedia
  • Nancy Porte, Vovici & Ben Robins, NPR

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