Q&A with Nir Patel, President of Belk, Part 2

  • November 23 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

  Loyalty360 CEO Mark Johnson had the chance to talk with Nir Patel, the President of Belk, a department store chain founded in 1888 which has nearly 300 locations today in 16 States. People have shifted in their lifestyle during the...Read More

Q&A with Nir Patel, President of Belk, Part 1

  • November 20 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

  Loyalty360 CEO Mark Johnson had the chance to talk with Nir Patel, the President of Belk, a department store chain founded in 1888 which has nearly 300 locations today in 16 States. People have shifted in their lifestyle during the...Read More

Shifting Customer Lifestyles Keeps Belk Stores Focused on Engaging Loyal Customers

  • November 18 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

  Nir Patel has a front-row seat watching how U.S. consumers have adjusted their shopping habits in 2020. As the President of Belk, a department store chain founded in 1888 with nearly 300 locations across 16 southeastern states, Patel has...Read More

Q&A with Andy Rebhun, Vice President of Digital for El Pollo Loco, Part 2

  • November 13 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 El Pollo Loco is Spanish for "The Crazy Chicken," and is an LA-Mex restaurant chain specializing in fire-grilled chicken, with over 465 locations in six states. Mark Johnson from Loyalty 360 recently had the chance to speak with...Read More

Q&A with Fleet Feet’s Ben Cooke and Ellen Donahue, Part 2

  • November 12 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 Fleet Feet is a company that has been outfitting runners with the right equipment and knowledge since 1976. They have over 180 stores across the U.S. and are a category leader. Mark Johnson, CEO of Loyalty360, had the chance to talk with...Read More

Q&A with Andy Rebhun, Vice President of Digital for El Pollo Loco, Part 1

  • November 11 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 El Pollo Loco is Spanish for "The Crazy Chicken," and is an LA-Mex restaurant chain specializing in fire-grilled chicken, with over 465 locations in six states. Mark Johnson from Loyalty 360 recently had the chance to speak with...Read More

Q&A with Fleet Feet’s Ben Cooke and Ellen Donahue, Part 1

  • November 10 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 Fleet Feet is a company that has been outfitting runners with the right equipment and knowledge since 1976. They have over 180 stores across the U.S. and are a category leader. Mark Johnson, CEO of Loyalty360, had the chance to talk with...Read More

Listening to Customers is Key to El Pollo Loco's Success

  • November 09 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 If you want to know how much El Pollo Loco is committed to its customers, consider what the company did when they recently called their top 50 loyalists and asked each of them what they liked — as well as didn't like — about...Read More

Fleet Feet Steps Up with User-Friendly App During Running Boom

  • November 06 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 The good news for Fleet Feet in 2020 was that more people became interested in staying in shape, which included walking and running. The not-so-good news in all of this was handling increased store traffic in a year where people were not...Read More

Loyalty360 Q&A: Charleys Philly Steaks and BIBIBOP Asian Grill, Part II

  • November 02 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 Charleys Philly Steaks founder and CEO Charley Shin tasted his first Philly Cheesesteak in 1985 while attending The Ohio State University, and as a young undergrad with an appetite for success, he knew he wanted to share this sandwich...Read More

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