Firehouse Subs VP Emphasizes Need For VoC Data

  • October 18 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

In preparation for the 2018 Customer Expo, which will run from October 24th to the 26th at the Nashville Airport Marriott in Nashville, Tennessee, Loyalty360 is speaking with the finalists of the Loyalty360 Customer Expo Awards. At the conference,...Read More

AccorHotels Uses Biometric Readings to Measure Customer Desire

  • October 16 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Team

In preparation for the 2018 Customer Expo, which will run from October 24th to the 26th at the Nashville Airport Marriott in Nashville, Tennessee, Loyalty360 is speaking with the finalists of the Loyalty360 Customer Expo Awards. At the conference,...Read More

Penn Station Looks to Mitigate Growing Pains Through Personalization

  • October 11 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

When you have a franchised brand with instantaneous recognition and great visibility, marketing components can sometimes take care of themselves. Consumers flock to your locations because they recognize who you are. Usually, your brand speaks for...Read More

Ally Bank: Sitting Down with the Original Digital Disruptors

  • October 09 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

In 2008, consumer confidence in the banking industry was at an all-time low. Millions of Americans felt insecure about their financial futures and turned their backs on the institutions they had previously trusted for so many years.   This...Read More

TIAA Evolves to Meeting Changing Environment

  • October 04 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

Teachers Insurance and Annuity Association (TIAA) is a leading provider of financial services in the academic, research, medical, cultural and governmental fields. TIAA started out nearly 100 years ago to help ensure teachers could retire with...Read More

After 60 Years, Pilot Flying J’s Focus Remains on Their Customers

  • October 02 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

Life on the road can be difficult. For many Americans, leaving their homes and going to an unfamiliar place can be both stressful and uncomfortable. While the destination may be glamourous, the road there is often less predictable.   Hoping...Read More

Delta Believes It Holds the Secret to Customer Loyalty

  • September 27 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

One topic that has puzzled businesses for years is loyalty as it applies to transportation. When the essential function of a business is to get customers from point A to point B, what keeps them coming back? The price? The comfort? The amenities...Read More

Ally Financial Leverages Social Media to Focus on What Matters Most—Customers

  • September 25 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

In 2008, consumer confidence in the banking industry was at an all-time low. Millions of Americans felt insecure about their financial futures and turned their backs on the institutions they had previously trusted for many years. This came as a...Read More

Harry & David Redesigns Image for Customer Loyalty

  • September 21 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Harry & David is a gourmet fruit and gift basket retailer that operates out of Medford, Oregon, where it has produced peaches, pears, handcrafted baked goods, and wine for more than 80 years. Recently, the company redesigned its brand image to...Read More

Pilot Flying J: Helping Customers Travel Comfortably in a Changing Landscape

  • September 20 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

Sixty years ago, Jimmy Haslem opened his first Pilot store in Gate City Virginia. Gas was 27 cents a gallon. Now, Pilot is the largest operator of travel centers in North America with more than 750 locations in 43 states and six Canadian provinces...Read More

Displaying results 1-10 (of 684)
 |<  < 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10  >  >| 
ad
ad

THE LOYALTY PULSE SURVEY

VIEW ALL
Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?