The Kodak Alaris Strategy

  • August 20 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Ramesh Ramakrishnan, Head of IT in the Middle East for Zurich International Life, ponders the question. How much time, he was asked, does digitizing and scanning documents save an insurance company during an application process. Eighty percent of...Read More

JCPenney Puts “Her” Needs First When it Comes to Customer Loyalty

  • August 17 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

JCPenney is an American department store chain with over 860 locations across the country. The brand lives behind the promise of, “style and value for all.” Internally, with over 98,000 associates globally, loyalty, service, passion...Read More

PlanGrid’s Blueprint for Customer Loyalty Success

  • August 16 2018
  • Resource: In-Depth Exclusive
  • Chris Brosey, Loyalty360

PlanGrid is a construction productivity software designed both for workers to use while in the field and construction executives in the office, whether they’re building industrial, commercial, civil, healthcare, or educational structures...Read More

J Lohr's Customer Experience Goes Beyond the Bottle

  • August 15 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Maybe it was her large brown eyes or simple but elegant smile. Perhaps it was her lilting laugh or inquisitive mind. All Jerry Lohr knew was there was something about Carol Waldorf that caught his eye—and his heart—when he first saw...Read More

BP Continues to Dominate Customer Loyalty

  • August 14 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

BP Fuel is one of seven supermajors, or “big oil” companies in the world. BP America is the largest division of the company, with 7 thousand plus locations east of the Rockies alone. The company is one of the most recognized names in...Read More

CX and Engagement with Dunkin’ Brands

  • August 13 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Dunkin’ Brands, which we have most likely all heard of, is a holding company that runs Dunkin’ Donuts and Baskin-Robbins.  With more than 19,000 points of distribution in nearly 60 countries worldwide, Dunkin' Brands Group is...Read More

Kodak Alaris Finds Solutions Amidst a Shifting Market

  • August 10 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

As Kodak Alaris nears its five-year anniversary since spinning off from Eastman Kodak Company, the global technology provider continues to forge a unique identity for each of its four business units. Most recently, Kodak Alaris announced that its...Read More

Lifetime of Touchpoints: CX with Oracle

  • August 09 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Oracle is a global provider of enterprise cloud computing, empowering businesses of all sizes on their journey of digital transformation. Oracle Cloud provides leading-edge capabilities in software as a service, platform as a service...Read More

Boingo’s Transformation Turns Headwinds into Tailwinds

  • August 08 2018
  • Resource: In-Depth Exclusive
  • Chris Brosey, Loyalty360

There’s a famous old satirical cartoon where one man asks God what the meaning of life is and God’s response is, “I’m not sure, the Wi-Fi is down.” Before Wi-Fi, we did things that may seem crazy to today’s...Read More

Since It Created the Credit Card in 1966, Barclaycard Has Pursued Loyalty

  • August 07 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Barclaycard first introduced the people of the United Kingdom to the credit card back in 1966. In the years since, the company has since become one of the largest multinational players in the industry. We spoke with Viren Aggarwal, strategic...Read More

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