Canadian Red Cross Improves Customer Insights and Corporate Social Responsibility

  • December 12 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

At the 2018 Customer Expo conference, Loyalty360 recognized a variety of brands for the work they have done to improve the customer experience. Some had excellent outreach programs, while others enhanced CX through employee engagement. Still...Read More

Cinemark Executive Discusses the Importance of Customer Experience

  • December 11 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Cinemark is an American movie theatre chain owned by Cinemark Holdings. It operates throughout the Americas and in Taiwan, with headquarters in Plano, Texas. It is also the largest movie theatre chain...Read More

Lenovo Personalizes While Maintaining Product Consistency

  • December 06 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

Lenovo is a Chinese multinational technology company with headquarters in Beijing, China and Morrisville, North Carolina. With 52,000 employees in over 160 countries and just over $43 billion in revenue, Lenovo is doing its best to adapt to shifts...Read More

GE Healthcare Discusses Customer Experience and Loyalty Technology

  • December 03 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

GE Healthcare is the $19 billion healthcare business of GE. The company provides medical imaging, monitoring, biomanufacturing, and cell and gene therapy technologies. It also offers diagnostics, therapeutics, and monitoring through intelligent...Read More

Home Chef Executive Discusses Personalization and Customer Experience

  • November 29 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

A young competitor in the food supplier industry, Home Chef is a fresh ingredient and recipe delivery service. The company provides customers with a menu of different meals, and after ordering, those customers receive one cooled and insulated box...Read More

Penn Station Subs: Bringing a Personalized Touch to a Growing Franchise

  • November 28 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

In 1983, Jeff Osterfeld opened a small boutique sandwich shop in the Dayton Mall in Dayton, Ohio. His dream: to bring the famous subs of the east coast to the Midwest.   His Philly cheesesteak sandwich got people to come to the restaurant...Read More

Luxury and Loyalty with Jumeirah Group

  • November 27 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

Jumeirah Hotels and Resorts is a Dubai-based international luxury hotel chain. Its resorts are regarded as some of the most luxurious and innovative in the world. The company was founded in 1997 with the aim of becoming a hospitality industry...Read More

Overstock Improves Customer Experience Through Employee Engagement

  • November 26 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

At the recent 2018 Customer Expo conference in Nashville, Tennessee, representatives from Overstock.com discussed the company’s efforts to continue building a customer-centric culture. Overstock is a 1.7-billion-dollar online retailer...Read More

Best Western Tackles Customer Loyalty Challenges

  • November 21 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

In preparation for the 2018 Customer Expo, which ran from October 24th to the 26th at the Nashville Airport Marriott in Nashville, Tennessee, Loyalty360 spoke with the finalists of the Loyalty360 Customer Expo Awards. At the conference, Loyalty360...Read More

Mastercard Offers a Priceless Customer Experience

  • November 20 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

Every major credit card company has at least one rewards program. So what enables one brand to cut through and offer rewards that differentiate that brand from the rest of the market? To find out, Loyalty360 spoke with Francis A. Hondal, President...Read More

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