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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Ally Financial entered the banking industry at what arguably might be the worst time every—the height of the banking crisis. But it entered with the vision of being a disruptor and the motto, “The world doesn’t need another bank,...Read More
Welcome to yet another episode of What We’re Hearing. The official podcast of Loyalty360, What We’re Hearing features interview with some of the most prominent names in customer loyalty. I’m your host, Mark Johnson, and today our...Read More
James Carroll sits on a wall inside of Colleville Cemetery in Normandy, France. The cemetery sits high on the cliff overlooking what is commonly known as Omaha Beach—one of the primary invasion spots during D-Day, when Allied Forces invaded...Read More
For years, the private jet industry was a relatively closed world, reserved exclusively for the rich and famous.
However, with more and more discount airlines entering the market—balancing out their cheaper fares with additional...Read More
I’m Mark Johnson, CEO of Loyalty360, and this is What We’re Hearing, the podcast in which we talk to executive that have proven to be trailblazers in the customer loyalty industry. Today’s interview is with Bindi Menon, Vice...Read More
Chris O’Brien is a writer for the San Jose Mercury News who writes about all of the techy stuff that occurs in the area’s Silicon Valley. He is also, by his own estimate, an outlier. A member of the vanguard. It’s not that he...Read More
Eliot Hamlisch was sitting in the lobby of a Microtel Inn & Suites by Wyndham just outside Minneapolis when a construction foreman walked through the door and up to the registration desk. He was working with his crew on a site a few blocks...Read More
Santa Claus knows when you’re sleeping, and he knows when you’re awake. Well, so do Sleep Number 360 smart beds. In fact, the beds even go a few steps further than anything Santa can deliver, such as offering dual adjustability&mdash...Read More
Each year, SONIC Drive-In has a competition among some of its highly visible and creative employees—its carhops. Many of its carhops, who deliver meals to customers parked in drive-in stalls, use roller skates as their preferred mode of...Read More
Hello and welcome to another episode of the What We’re Hearing podcast from Loyalty360, I’m Mark Johnson, CEO and CMO of Loyalty360. Today we’ll be hearing from Jim Lyski, CMO of CarMax.
CarMax is the largest used-car...Read More