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Welcome to What We’re Hearing, our Loyalty360 podcast in which we talk about customer experience and customer loyalty with some of the country’s best-known brands. We spoke to Todd Owens, OEM Technical Marketing Manager at Cavium. The...Read More

Perry Ellis International recently celebrated its 50th anniversary, which is an eternity in the fashion world. The company has survived the eras of track suits and polyester suits, as well as plaids and paisleys. It has eschewed etiquette, while...Read More

The race for survival in the world of cell phones—where users expect free phones, perfect coverage and low fees—is more like a marathon than a sprint, but for Sprint, it’s a little of both. Or maybe a lot of both. We talked with...Read More

Scott Keyes was just looking for a chance to see the world—on a very tight budget. Little did he realize his effort scouring the Internet for bargains would lead to the creation of a wildly popular business, Scott Cheap Flights. He kept an...Read More

Welcome to What We’re Hearing, our Loyalty360 podcast in which we talk about customer experience and customer loyalty with some of the country’s best-known brands. Today we’re talking with Drew Ormrod, Senior Director of CRM at...Read More

Deutsche Telekom is one of the world’s largest telecom companies. Based in Bonn, Germany, the company has operations in more than 50 countries worldwide, including T-Mobile in the United States. Loyalty360 spoke with Dr. Christian von...Read More

There was a time, not too long ago in fact, when “burning” CDs was the only way to get a personalized variety of music while on the go, in the shower, working out, etc. Users would “burn” various songs onto one CD (roughly...Read More

Boingo Wireless (NASDAQ:WIFI) helps the world stay connected. The wireless company acquires long-term wireless rights at large venues (airports, stadiums, campuses, military bases), builds wireless networks (Wi-Fi, DAS, small cells) at those...Read More

Five years ago, Lyft changed the way the world gets from Point A to Point B. Beginning in downtown San Francisco, people in need of a ride could forego the challenges of their own cars, taxis or the trollies and, essentially, phone a friend. Their...Read More

Hi and welcome to another edition of What We’re Hearing, our Loyalty360 podcast in which we talk to leaders in the world of brand loyalty about industry insights and trends. I’m your host, Mark Johnson. Today we will be doing...Read More