Frequency is Magic at Apricot Lane Boutiques

  • September 16 2020
  • Resource: In-Depth Exclusives
  • Tim Pennington, Loyalty360

 Much like politics, Patrick Stewart believes all shopping should be local. The CEO of Apricot Lane Boutiques says that, despite a recent spate of national store clothing retailers shuttering many of their locations, their national brand of...Read More

Authors & Academia Podcast: Tom Nichols’ Death of Expertise Examines How Public Has Grown Increasingly Hostile to Experts, PT. I

  • September 15 2020
  • Resource: In-Depth Exclusives
  • Loyalty360

  Tom Nichols could impress anyone by the fact that he is a five-time Jeopardy! champion, and ranks as one of the best who has played the TV game. Add to it that he is a professor of National Security Affairs at the U.S. Naval War College...Read More

Best Western and SureStay a Sure Success | Dorothy Dowling at Best Western, Part I

  • September 14 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson, Loyalty360

 Best Western® Hotels and Resorts launched its SureStay Hotel Group® just four years ago, but the brand was named No. 1 in the economy segment in the J.D. Power 2020 North America Hotel Guest Satisfaction Study. SureStay achieved the...Read More

Customer Experience & Loyalty During Uncertain Times | Loyalty360's Throwback Thursday

  • September 10 2020
  • Resource: Multimedia
  • Loyalty360

We asked leaders in brand loyalty and customer experience, “How do you believe this crisis and uncertainty will impact overall customer experience and/or customer loyalty?” In this video, Loyalty360 features: Aaron Roy, Wami Rick...Read More

Zero Party Data : How Are You Advising Clients on Best Practices? | Top Suggestions From Top Ten Leaders in Customer Loyalty: Series 2, EP. 4

  • September 04 2020
  • Resource: Multimedia
  • Loyalty360

We asked leaders in brand loyalty and customer experience, "There is a great deal of focus on Zero (Declared) party data, how are you advising clients / prospective clients on best practices?" Thanks to our members from Jebbit, Clarus...Read More

Sleep Number Putting Loyalty to Bed | Lisa Erickson, Sr. Director CRM and Loyalty at Sleep Number, Part II

  • September 01 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson, Loyalty360

  In Part I of Loyalty360’s Mark Johnson’s interview with Lisa Erickson, Sleep Number’s senior director of customer relationship management, loyalty and creative production services, she spoke of the company’s mission...Read More

Sleep Number Putting Loyalty to Bed | Lisa Erickson, Sr. Director CRM and Loyalty at Sleep Number, Part I

  • August 31 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson, Loyalty360

 Studies have shown that sleeping is essential to a person’s health, with analysis suggesting that sleeping five or fewer hours per night could increase mortality risk by as much as 15 percent. That is why mattress companies such as...Read More

Overview of Customer Loyalty Offerings | Loyalty360's Throwback Thursday

  • August 27 2020
  • Resource: Multimedia
  • Loyalty360

We asked leaders in brand loyalty and customer experience, “Can you give us an overview of your customer loyalty offering, and how it is unique to the market?” In this video, Loyalty360 features: Kim Welther, Baesman Carlos Dunlap...Read More

Air Canada Takes Flight Again | Mats Winter, Director of Product, Air Canada, Part II

  • August 27 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson, Loyalty360

  In Part I of Loyalty360’s Mark Johnson’s interview with Mats Winter, director of product at Air Canada, he spoke on the opening of the Maple Leaf Lounges and Air Canada’s mobile app. In Part II, Winter discusses what Air...Read More

Sleep Number More than Just Another Mattress Company

  • August 26 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson, Loyalty360

  While Sleep Number’s mission to help everyone in the world sleep better may seem like a dream, it is anything but. In fact, the company doesn’t think of itself as just a mattress retailer, but a health and wellness company...Read More

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