2019 Premium Loyalty Study: Will Your Customers Pay For A Loyalty Program?

  • July 10 2019
  • Resource: Research And Reports

Will people pay for loyalty programs? What benefits will motivate customers to sign up? If you're a retailer, you're probably wondering. And this new data study answers those questions and more. It's the first of its kind dedicated...Read More

Data and Analytics: A Sports and Entertainment Industry Perspective

  • July 10 2019
  • Resource: Research And Reports

Every consumer-centric loyalty provider knows that collecting data, analyzing it, and creating insights from it are extremely difficult challenges. Brands not only have to adhere to increasingly stricter regulations and handle massive amounts of...Read More

Emotional Loyalty in 2019: The Psychology Behind Consumer Behavior

  • July 01 2019
  • Resource: Research And Reports

Creating an emotional bond between your brand and your customer is not an easy task in 2019.  It means brands need to understand and relate to customers on a deeper level.  It requires business to empathize with consumers and to truly...Read More

The good, the bad, and the ugly: 2019 global customer service insights

  • June 28 2019
  • Resource: Research And Reports

Bad service. We all know what it feels like. The kind that leaves you waiting endlessly on hold, wondering if your call really is important. The kind that makes you groan in frustration at annoying emails and clueless chat conversations. The kind...Read More

Survival Of The Fitting Room: How Brick-and-Mortar Retail Is Transcending The Physical-Digital Divide

  • June 27 2019
  • Resource: Research And Reports

The retail apocalypse is altering the shopping landscape - but for those retailers able to adapt, the future has a lot to offer. In This Article, You'll Learn: - What's really behind the retail apocalypse - The technology trends that...Read More

State of the Headless CMS Market

  • June 25 2019
  • Resource: Research And Reports

The Ultimate Guide to Headless CMSYour audience expects a seamless, personalized experience across channels and a headless CMS is the way to deliver it. Discover the benefits of a headless solution. Why read the guide:Determine if headless is...Read More

The Loyalty Report '19 Redux: The New Story of Loyalty

  • June 21 2019
  • Resource: Research And Reports

Loyalty Programs continue to drive results for Brands, but everywhere we look, we're reminded that change is constant.  New competitors, evolving technologies and rising customer expectations are putting Programs in flux and placing...Read More

Data and Analytics: A Retail Industry Perspective

  • June 19 2019
  • Resource: Research And Reports

According to Marlon Bowser, CEO of technology supplier HTK, “If retailers are going to prioritize something this year, it should be data. Pursuing CX and loyalty initiatives without giving proper attention to the data that powers them will...Read More

MicroExperiences: The Key Secrets to Brand Loyalty

  • May 29 2019
  • Resource: Research And Reports
  • The Annex Cloud Team

It’s no secret that customer experience is everything in retail. During every stage in the funnel, from exploring your brand presence on social media all the way to the checkout process. It’s about ensuring every single step has a...Read More

Back to School Engage Report Research and Real World Examples to Help Brands Better Engage With Consumers

  • May 28 2019
  • Resource: Research And Reports
  • The Prizelogic Team

When asked which category caused them the most stress, parents indicated anxiety across all major Back to School shopping categories. While Computers and Electronic Gadgets are typically the most expensive purchases, social pressures and the range...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?