DAILY NEWS

Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Loyalty360 Reads: August 20, 2019

Programs  Marriott to Introduce Dynamic Pricing for Bonvoy Award Bookings Taking a cue from the airline industry, the hospitality brand has...

Loyalty Today

Loyalty Today is your destination for daily insights from leading industry blogs. Hear from the best minds in the business and find content focusing on customer loyalty, engagement, CRM and more all in one place.

Participant Perspectives; The Importance of Seamlessly Connected Retail Customer Experiences

We at KNow Research are constantly curious about the changing needs and preferences of retail customers.  To keep our finger on the pulse...

In-Depth Exclusives

Loyalty360 In-Depth Exclusives are 1-on-1 interviews with industry leaders in the customer loyalty space. Each interview is unique to Loyalty360, and contains brand insights that can’t be found anywhere else.

Englefield Oil Executive Discusses Customer and Employee Engagement: Part One

Many brands today are looking at loyalty in ways that go beyond a purely programmatic definition of customer loyalty. ...

Loyalty Management Online

Loyalty Management Online is your gateway to the latest news, trends, and interviews in the world of customer loyalty. Contributions from executives across the industry ensure a complete view of the state of the industry and diverse takes on where it may be heading in the future.

Overwhelmed by Technology: Loyalty’s Present Challenge and Best Practices Going Forward

The State of Best-in-Class Customer Experience Survey Report, a collaboration between Loyalty360 and SAP, found that “almost 53 percent of...

Executive Perspective Reports

Executive Perspectives is Loyalty360's research series dedicated to finding the pulse of customer loyalty from those that are driving it. Featuring responses from interviews with executives from top brands across a variety of industries, Executive Perspectives provides members with exclusive insight from market leaders that can't be found anywhere else.

Case Studies

Developed from ideas shared at Loyalty360's annual conferences, these case studies represent best practices and industry advances from brands like Dunkin' Donuts and Regal Entertainment, written exclusively for members of Loyalty360.

RESEARCH AND REPORTS

Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

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