Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Loyalty360 Reads: Macy’s Names Sharon Otterman Chief Market Officer, TurboTax Launches Full-Service Tax Prep, United Supermarkets Rewards Members with MasterChef Products

Macy’s Names Sharon Otterman Chief Market Officer  Macy’s has named Sharon Otterman the company’s new Chief Marketing...

Loyalty360 Reads: Air France-KLM and Etihad Expand Loyalty Partnership, Amazon and Salesforce Furthe

Loyalty Today Blogs

Loyalty Today is your destination for daily insights from leading industry blogs. Hear from the best minds in the business and find content focusing on customer loyalty, engagement, CRM and more all in one place.

Is Your Generative AI Making Things Up? 4 Ways To Keep It Honest

Generative AI chatbots are helping change the business landscape. But they also have a problem: They frequently present inaccurate information as...

In-Depth Exclusives

Loyalty360 In-Depth Exclusives are 1-on-1 interviews with industry leaders in the customer loyalty space. Each interview is unique to Loyalty360, and contains brand insights that can’t be found anywhere else.

Executive Perspective Reports

Executive Perspectives is Loyalty360's research series dedicated to finding the pulse of customer loyalty from those that are driving it. Featuring responses from interviews with executives from top brands across a variety of industries, Executive Perspectives provides members with exclusive insight from market leaders that can't be found anywhere else.


Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

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