Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Loyalty360 Reads: May 7 | 21C Museum Hotels Launches Loyalty Program; Groupon Launches New, Personalized User Experience; and More

21C Museum Hotels Launches Limited-Membership Loyalty Program With Unique PerksForbes.com says 21c Museum Hotels is joining the bandwagon by...

Loyalty Today Blogs

Loyalty Today is your destination for daily insights from leading industry blogs. Hear from the best minds in the business and find content focusing on customer loyalty, engagement, CRM and more all in one place.

2021 Creative Email Trends: Industry Observations

With every new year, you can look forward to a list of creative trends that will define it, or try to. Some are spot-on, and some are just...

In-Depth Exclusives

Loyalty360 In-Depth Exclusives are 1-on-1 interviews with industry leaders in the customer loyalty space. Each interview is unique to Loyalty360, and contains brand insights that can’t be found anywhere else.

Q&A with Raghu Mahadevan, 7-Eleven

Raghu Mahadevan is the Senior Vice President and Head of Digital at 7-Eleven, which operates, franchises, or licenses more than 73,000 stores in 16...

Loyalty Management Online

Loyalty Management Online is your gateway to the latest news, trends, and interviews in the world of customer loyalty. Contributions from executives across the industry ensure a complete view of the state of the industry and diverse takes on where it may be heading in the future.

Contact Centers Play an Important Role in Customer Loyalty

The COVID-19 pandemic has dramatically shifted daily routines, forcing business leaders to react quickly to adapt engagement strategies and support...

Executive Perspective Reports

Executive Perspectives is Loyalty360's research series dedicated to finding the pulse of customer loyalty from those that are driving it. Featuring responses from interviews with executives from top brands across a variety of industries, Executive Perspectives provides members with exclusive insight from market leaders that can't be found anywhere else.


Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.