DAILY NEWS

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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Maintaining and Bettering Customer Experience Top Priority at Rockport

The Rockport Group became a standalone company in August 2015, undergoing a major transition, carving out the business from two giant athletic...

Loyalty Today

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Loyalty Today is your destination for daily insights from leading industry blogs. Hear from the best minds in the business and find content focusing on customer loyalty, engagement, CRM and more all in one place.

Leveraging Experiences, Not Just Rewards, to Build a Better Loyalty Program

When you consider the current state of customer engagement and loyalty and where it’s headed, it appears that retaining customers is only...

The Right Way to Run a Rewards Program

In-Depth Exclusives

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Loyalty360 In-Depth Exclusives are 1-on-1 interviews with industry leaders in the customer loyalty space. Each interview is unique to Loyalty360, and contains brand insights that can’t be found anywhere else.

Focusing on Customer Experience and Reinventing the Vertical at Farm Boy

  “It depends on what kind of retail you’re in,” says Farm Boy CEO Jeffrey York when asked about the state of retail in...

Loyalty Management Online

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Loyalty Management Online is your gateway to the latest news, trends, and interviews in the world of customer loyalty. Contributions from executives across the industry ensure a complete view of the state of the industry and diverse takes on where it may be heading in the future.

Creating More Relevant Customer Experiences: The New Role of Interactive Video

Customers today take a vastly different journey in their product purchases than in past years. As more than 70% of the decision-making process is...

CMO Challenge Reports

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Case Studies

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

RESEARCH AND REPORTS

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?