Loyalty360

Session Title: Future-Proofing Your Business by Future-Proofing Your People

AI, changing customer expectations, and new technologies are forcing organizations to adapt faster than ever. But even the best strategy only works if your people are prepared to execute it.

Join Loyalty360 and workplace culture expert Brad Federman for a Loyalty University session focused on how leaders can build teams that are more adaptable, resilient, and prepared for what comes next.
 
You’ll learn how to:

• Build a culture of continuous learning as skills become obsolete faster.
• Lead teams through change, uncertainty, and resistance.
• Turn delegation, coaching, and trust into tools for developing stronger people—not simply getting more work done.

 
If you're responsible for leading people through AI, organizational change, or evolving customer expectations, this session will provide practical frameworks you can put to work with your team.

Speaker: Brad Federman: 
Brad Federman is the Founder and President of PerformancePoint LLC, a leading performance improvement company. With over 30 years of corporate experience, Brad is an international author, speaker, coach, and consultant dedicated to helping organizations build thriving cultures,  level up leadership, energize employees, and captivate customers.

While mobile apps are ubiquitous, knowledge of the laws and app store requirements around them is not. The result can be disastrous: getting an app permanently banned from the app store or subject to a class action lawsuit for a rule no one knew to follow.

 

This Loyalty University session presented by Tyler Thompson, Partner at Reed Smith, will take attendees through requirements for mobile apps, including hundreds of app store rules, privacy and data sharing, accessibility, and drafting effective terms. Learn how to issue spot in your app, with practical takeaways and next steps to start reducing risk immediately.

 

About Loyalty University: As brands have shared a desire for continuing education opportunities, Loyalty University sessions focus on customer loyalty trends and best practices, while allowing brand members to interact with presenters and other brands during a live presentation.

Overview: Building a successful loyalty program across a franchise network requires more than a strong customer proposition. It requires getting franchisees and dealer groups aligned, demonstrating the value of participation, and creating consistent engagement at the store level.

 

In this Lunch & Learn, Joey Low, Manager - Loyalty Marketing Program, Citgo will share how a loyalty leader can build network-wide support, turn franchisees into advocates, and equip frontline teams to actively drive customer enrollment and engagement. We’ll discuss the challenges of gaining buy-in, the investment required, and how growing participation can create greater value for both the network and its customers.

 

Three Key Takeaways:

1. Build franchisee buy-in — Demonstrate the value and create advocates across the network.
2. Grow network participation — Turn more participating locations into greater program impact.
3. Activate the frontline — Equip store teams to drive enrollment and customer engagement.

Session Details to come.