Q&A with Jimmy Budnik, Overstock

  • June 16 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Jimmy Budnik is Vice President of CRM for Overstock, which took home two awards at the 2020 Loyalty360 awards. They received a Gold in the Employee Engagement and Impact category and a Silver in the Technology and Trends category. Loyalty360 CEO...Read More

Overstock Listens to Way Customers Speak to Spur Growth

  • June 14 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Ask anyone at Overstock to describe a loyal customer, and you will a different answer from just about anyone you meet. “There are debates in our building about what the word means on any given day,” says Jimmy Budnik, the Vice...Read More

Q&A with Katie Petru and Mike Templeton, Casey’s

  • June 09 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Katie Petru is the Director of Communications and Community, and Mike Templeton is the Director of Loyalty and Digital Marketing at Casey’s, which has more than 2,300 convenience stores in the Midwestern and Southern United States...Read More

Casey’s Delivering ‘Summer of Freedom’ for Loyalty Members

  • June 07 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

There once was a time when brands like Casey’s earned the name “convenience store” because they were fast with their service and always quick with a smile. As times have changed, other retailers soon caught up to the ease and...Read More

Q&A with Lillian Murphy, Red Lobster

  • June 04 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Lillian Murphy is the Vice President of Customer Experience and Loyalty at Red Lobster, the world's largest seafood restaurant company with over 700 locations. Loyalty360 CEO Mark Johnson spoke with Murphy about the Red Lobster Rewards...Read More

Q&A with Rich Hope, Jersey Mike’s Subs

  • May 28 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Rich Hope is the Chief Marketing Officer for Jersey Mike’s Franchise Systems, Inc., one of the nation’s leading sub sandwich franchises with more than 2,500 locations open and in development. Loyalty360 CEO Mark Johnson and Hope...Read More

Q&A with Sachin Shroff, Michaels

  • May 27 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Sachin Shroff is the Vice President of Loyalty and Customer Relations Management at Michaels, a one-stop shop for all things arts and crafts across North America with more than 1,200 stores in 49 states and Canada. Loyalty360 CEO Mark Johnson...Read More

For Jersey Mike’s Subs, Technology Keeps Rewards Running

  • May 26 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

With an in-house team of 30 developers working on its POS and loyalty program, you would think Rich Hope, the Chief Marketing Officer for Jersey Mike’s Franchise Systems, Inc., would feel a little content that his technology is state-of-the...Read More

Q&A with David Prokupek, Ideal Image

  • May 24 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

David Prokupek is the CEO of Ideal Image, a direct-to-consumer telehealthcare brand with a mission to help people look and feel their best through laser hair removal, body sculpting, Botox, and anti-aging services, among others. Loyalty360 CEO...Read More

Ideal Image Using Memberships to Personalize with Consumers

  • May 20 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Ideal Image CEO David Prokupek makes it clear that, when it comes to the challenges of tech stacks, he is an 80-20 person through and through. “I’d like to get 80% of the gain out of 20% of the platforms,” Prokupek says. &ldquo...Read More

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