Senior Loyalty Operations Manager

LEGO
London UK, or Enfield USA
Collaborating with a cross-functional team in a continuously changing and dynamic environment, you'll support the delivery of outstanding shopper experiences for our entire LEGO® fan base.
As Senior Loyalty Operations Manager, you will play a critical role in overseeing the day-to-day operational needs of the loyalty team so that we can achieve our growth ambitions.
Sep 20, 2021

Loyalty Program Manager

Dierbergs Markets
Chesterfield, MO

Dierbergs is looking to add a new teammate to our growing customer engagement team, who is eager to reimagine the grocery customer experience through the power of personalization.  

Responsible for developing the loyalty and digital promotions, the Loyalty Program Manager will evolve alongside the customer, while successfully collaborating with marketing, category and operational teammates.  This person will develop, test and execute personalized communication strategies designed to grow enhance customer loyalty and sales through data-driven insights and content. 

This is an exciting new opportunity for someone who is equally analytical and creative, with an internal drive to always learn more. Our team values curiosity, creativity, kindness, attention to detail and the willingness to roll up our sleeves to get the job done.   

Sep 15, 2021

Global Product Manager, Customer Experience

H&M
New York, NY
You will develop and execute a comprehensive Global Gift Card Product strategy that drives profitable business performance and delivers a best-in-class customer experience. This includes defining the product development roadmap based on a deep understanding of global market/industry trends and customer insights. You will work with a cross-competent global product team to improve the H&M Groups’ gift card experience across different brands and different channels in 77 markets. This highly cross-functional role is a unique opportunity to deliver business and customer value using a breadth of competencies, including strategic thinking; operational execution; data-driven testing and analysis; product management; team leadership; vendor and stakeholder management. Key stakeholder partners include global business teams, engineering teams, local market teams, and other functional teams (eCommerce, Sales and Merchandising, Accounting). 
Sep 10, 2021

Sr. Manager, CRM & Loyalty Marketing

PADI
Rancho Santa Margarita, CA

Reporting to the Vice President, Consumer Marketing at PADI Worldwide, the Senior Manager, CRM & Loyalty Marketing is a key contributor to the growth of the PADI business by ensuring repeat engagement with the PADI Experience (learning, travel, gear, conservation & club) as well as encouraging brand advocacy & PADI Club membership. A true customer champion, this individual will be responsible for ensuring the customer is at the center of all we do and that we deliver an experience that is engaging and unique to PADI.

 

A data-driven and creative decision maker and planner, this individual will be instrumental in ensuring a broad understanding of our customer behavior and lifetime value (CLV) as well as delivering on database growth and revenue optimization. This individual will inspire and lead a team of marketing professionals who are laser focused on drawing divers through the learning funnel, and maximizing the number of people engaging in the broader PADI Experience (learning, club, gear, conservation & travel), as well as delivering engagement through a best in class club loyalty experience.

Sep 10, 2021

Vice President, Customer Experience

Chewy
Dallas TX, Richardson TX, Hollywood FL

Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailers of all time.  We are seeking a VP, Customer Experience to join our award-winning customer service organization.  

The VP, Customer Experience is responsible for defining the strategic direction of Chewy’s customer experience and overseeing its successful execution. This leader will have oversight of the teams at Chewy that advance the innovative delivery of value and surprise and delight to the customer. As a member of the executive team, this person will function as a key leader to our success and growth.

Sep 10, 2021

Director, Member Marketing

Nike
Beaverton, Oregon

We’re looking for a Member Marketing Director in our APLA HQ team, who is a professional in data driven Digital Marketing, with a deep understanding of the consumer, their lifestyle, and how they shop online and in our stores.

This role is responsible for creating and driving the strategy & vision for Member-led Marketing for the APLA geography, in service of our Territories. The Member Marketing Director will lead a team responsible for marketing the Nike Membership program, driving acquisition, engagement and retention to deliver growth across all Member growth critical metrics.

Great teammate and a go-getter, curious and eager to innovate, to test, fail and learn & evolve. They will value the importance of data and consumer insights and appreciate and can input into the creative process. They will understand marketing technology, lifecycle marketing, the role of online to offline, direct-to-consumer channels, and always ready to be a thought partner and a leader with vision, a digital evangelist and a consumer advocate.

Sep 10, 2021

Director, Guest and Employee Experience

Chipotle
Columbus, OH
The Director of Guest and Employee Experience leads operational excellence of integrally and externally facing contact center teams. This role brings best in class service to guests and employees by standardizing an effortless and repeatable contact experience. This role seeks process improvements, implements technology enhancements to scale with a growing business while enhancing the experience for guests and employees. 
Sep 07, 2021

People Experience Partner

Chipotle
Denver, CO
We're looking for a People Experience Partner to strategize with our restaurant leadership team to create an environment where our employees can thrive and pursue their passion. You should have a proven track record of coaching and developing leaders at all levels within the organization, as well as leading employee engagement initiatives that create best-in-class work environments.
Sep 07, 2021

Senior Director, Customer & Loyalty

Foot Locker Inc.
St. Petersburg, FL
This position sits within our Information Technology Department and may have potential for remote flexibility in the US with once-a-month travel* This is an exciting opportunity for a leader to provide technology leadership over Global Customer Data, CRM, and Loyalty initiatives.
Sep 07, 2021

Director of Loyalty and CRM

Stop & Shop
Quincy, MA
The Director of Loyalty and CSM is responsible for the development of a comprehensive Loyalty/CRM (Customer Relationship Management) strategy that influences customer behavior, drives brand equity and increases sales through personalized customer experiences in every channel. This individual will be responsible for leading the vision and the roadmap for the loyalty program based on industry standards and customer insights. 
Sep 07, 2021

Salesforce B2B Digital Commerce Engagement Director - Acumen Solutions

Salesforce
Columbus, OH
The candidate will be responsible for overseeing B2B projects from conceptualization, requirements and solution design, through production delivery. The candidate will be responsible for the overall solution design to meet the business objectives, and for guiding a team through the build, test, and deployment phases. The candidate will be responsible for establishing key executive-level relationships to guide and influence their decision-making throughout the project lifecycle.
Sep 07, 2021

Customer Insights Analyst

Tenerity
Remote
We are looking for analytic-minded individuals who can tell stories with data! This role will identify trends and opportunities in data using visualization and analytic technologies.  This individual will partner with the client account team on a strategic account to review these findings with the client and determine opportunities for revenue growth. The analyst will engage in opportunities to provide data-driven insights and suggestions to the organization that can drive product/platform enhancements and new developments.
 
Sep 07, 2021

Senior Solutions Consultant, CX & Loyalty

Comarch
Chicago, New York, & Phoenix
Consult with prospective clients on their needs and recommend the appropriate Comarch loyalty solutions
Analyze the existing client environment
Perform presentations and demonstrations of Comarch’s CRM & Marketing software solutions to prospective clients
Competitive offerings (e.g. Aimia, LoyaltyOne, Kobie Marketing, Epsilon,Oracle)
Attend conferences and trade shows to find new clients and learn about loyalty marketing, campaign management, analytics and gamification solutions
Be willing to travel domestically and internationally (up to 20% travel required).
Aug 20, 2021

Senior Manager, Loyalty Promotions

Sephora
San Francisco, CA
As a Sr Marketing Manager - Promotions, you will lead promotional strategy to drive the dotcom and retail business by leveraging data driven insights and strong cross functional partnerships. Reporting to the Sr Director, Promotions, you will create promo strategies, execute all campaigns and hindsight promotional campaigns. 
Aug 19, 2021

Loyalty Engagement Marketing Lead

Capillary Technologies
Rockford, MI
The Loyalty Engagement Marketing Lead will be responsible for developing, implementing and maintaining Byrne’s customer loyalty program. This position will work cross-functionally with most departments to drive the strategic adoption of customers into the loyalty program and deliver on KPIs. Specifically, the Loyalty Engagement Marketing Lead will lead the delivery of the loyalty strategy within Byrne to attract and retain customers and be a key architect in the evolution to become an industry-leading loyalty program, which influences behaviour change and improves customer buying outcomes.
Aug 19, 2021

Senior Product Marketing Manager

FIS Global
This role is important to successfully bringing products to market and driving their adoption. You will be managing a set of enterprise products and focused on product messaging, value proposition, content for marketing assets and competitive insights for the product set. This role reports to the Enterprise Product Marketing Director.
Aug 19, 2021

Director of Loyalty and CRM

Stop & Shop
Quincy, MA
The Director of Loyalty and CSM is responsible for the development of a comprehensive Loyalty/CRM (Customer Relationship Management) strategy that influences customer behavior, drives brand equity and increases sales through personalized customer experiences in every channel. This individual will be responsible for leading the vision and the roadmap for the loyalty program based on industry standards and customer insights. 
Aug 19, 2021

Senior Vice President, Marketing, Commerce Cloud

Salesforce
New York
We are looking for a smart, creative, and experienced marketing professional to lead the Cloud Marketing team for Salesforce’s Commerce Cloud. Do you love working with product and sales leaders? Does creating killer product positioning and go to market strategy energize you? Are you constantly looking for ways to create content and present information in new and impactful ways? Is working with demand gen teams to create pipeline and drive the bottom line your jam? Love collaborating with some of the most dynamic and hard working team in the industry? If so, then this role is for you.
 
Aug 09, 2021

Head of Loyalty & Recurring Revenue Program Strategy

Panera Bread
Newton, MA
Panera is looking for an experienced leader and customer centric strategist to build this program to greater heights. This person, reporting to SVP Loyalty & Recurring Revenue, will be responsible for optimizing the customer experience, maximize lifetime value, and reduce customer churn. This role will grow backend profit by driving incremental sales from existing customers and identify and implement new channels to enhance customer loyalty.
Aug 04, 2021

Product Marketing Manager - Loyalty & Personalization

Cheetah Digital
Remote
As Product Marketing Manager, you are a key member of the Product Marketing organization, influencing the success of Cheetah Digital’s Customer Engagement Suite solution, specifically Cheetah Loyalty and Cheetah Personalization In this role you will work with global cross-functional teams, including product management, sales, finance, business development, marketing and corporate communications to drive product marketing activities necessary for growing market share.
Aug 04, 2021

EMEA Loyalty Program Manager

Lenvono
France
As Loyalty Program Manager you will be responsible for driving the strategy and execution of the EMEA lenovo.com loyalty program. This includes both program optimization (member acquisition, engagement, and retention) and the modeling, analysis and reporting of Key Performance Indicators (KPIs). The loyalty program manager will be responsible for meeting quarterly revenue, member acquisition and engagement goals across both the EMEA and Worldwide teams.
 
Aug 04, 2021

Sr. Director, CRM and Loyalty (Technology)

Foot Locker Inc.
St. Petersburg, FL
This is a newly created role within our Information Technology department. The Senior Director, CRM & Loyalty is responsible for leading our CRM and Loyalty initiatives while partnering with internal business units of Foot Locker's many banners in North America, Europe and Asia Pacific regions, as well as the technology engineering group. This position reports to the VP of Data and Analytics.
Aug 04, 2021

Senior Marketing Manager – Loyalty Proposition

Lego
- United Kingdom, London, Greater London - Denmark - USA
• Identify new opportunities to expand member value proposition in line with the evolving loyalty landscape.
• Help shape customer loyalty strategy with a strong focus on growing member engagement.
• Identify and nurture partnership opportunities to expand program reach.
• Lead global recruitment initiatives in partnership with teams across the organization.
• Provide loyalty direction for marketing activations with key customer segments.
• Drive collaboration across marketing teams to ensure member needs are addressed.
Aug 04, 2021

VP, Wyndham Rewards

Wyndham Hotels & Resorts
Parsippany, NJ
The Vice President, Wyndham Rewards will lead the overall program management of the award-winning Wyndham Rewards Loyalty program.  This includes management of existing programmatic structures and benefits, as well as creating and executing on strategic improvements to the loyalty program.  
Jul 29, 2021

Manager, Loyalty Product Management

Wyndham Hotels & Resorts
Parsippany, NJ
The Manager, Loyalty Product Management role resides at the intersection of loyalty marketing and technology, supporting the administration of the Loyalty program via identification, documentation and delivery of high-value solutions to business and operational opportunities.   The position is responsible for helping to deliver upon a robust roadmap and goal set, including but not limited to (1) Program Operations & Incident Resolution; (2) Business Analysis; (3) Quality Control & Testing; (4) Support of critical program feature and promotional launches.  
Jul 29, 2021

Digital Project Manager, Loyalty Solutions

Brandmovers
Atlanta, GA

Responsible for successful client communication, project planning, project delivery and execution. Lead projects to successful conclusion, including but not limited to managing defined scope, completing on schedule and within budget. Creating and maintaining detailed project plans within project management software. Forecasting and coordinating anticipated resource requirements. Ability to effectively document and communicate client requirements and serve as liaison between client and internal development and implementation teams.

Jul 29, 2021

Digital Marketing Specialist

Food Lion
Charlotte, NC
Responsible for establishing long-lasting, value-creating relationships with customers through Food Lion.com and the Mobile App. Creates and executes web and mobile plans that deliver on the overall Brand objectives and individual "initiatives" goals. Stays informed about new web & mobile app trends, tactics & strategies. Responsible for developing the content strategy for all executions and is the key liaison with the creative partners to deliver on the content. Serves as the expert and primary resource for web and app best practices.
Jul 29, 2021

Director, [email protected] .com

Sephora
San Francisco, CA
The Director of Sephora at Kohl’s.com will serve as the point person for all things digital for the Sephora @ Kohl’s partnership and be accountable for the business performance, including sales.  The Director of Sephora at Kols.com must be well versed in all aspects of Sephora.com and be able to translate that to financial success on Kohl’s.com. The role reports into the Sephora’s VP of Digital Client Experience, and has a dotted line into the Senior Director of Sephora @ Kohl’s.
Jul 27, 2021

Digital Insights Manager

Foot Locker Inc.
St. Petersburg, FL
As the Digital Insights Manager, you will be responsible for co-creating and maintaining Foot Locker's digital analytics portfolio.  You will be supporting teams across all Foot Locker divisions globally. As a valued partner to our various stakeholders and work closely with the Data team to build reports, present your findings and recommendations to stakeholders throughout the business.
Jul 26, 2021

Director, Customer Analytics

Panera Bread
Newton, MA
The Director, Customer Analytics will be responsible for customer focused analytics that drive strategic and actionable insights for the business. The person in this role will need to be comfortable to flex between strategy and rolling up their sleeves to work with data.
Jul 26, 2021

Director/Sr Director, Wine Club & Customer Relationship Marketing

Cooper's Hawk Winery & Restaurants
Downers Grove, IL
Cooper’s Hawk Winery & Restaurants is a modern casual Napa-inspired full-service restaurant with a scratch kitchen, full bar, winery-inspired private event space and an artisan retail market. We currently have over 40+ locations in 10 states throughout the U.S. with over 5000 team members, and we will continue to grow those numbers!  Home to the largest wine club in the world with over 450,000 members, Cooper’s Hawk is a lifestyle brand centered around wine and focused on creating memorable moments that enrich lives.

We are looking for a passionate digital leader with a growth mindset to fill the Sr Director/Director, Loyalty & Customer Relationship Marketing role, reporting to our SVP, Marketing, Loyalty & Customer Experience.  In this new role, this person will lead the development and execution of innovative, data-driven strategies and programs to engage with guests and Members at every stage of the customer journey and across channels, with the goal of adding value to the brand, driving material increases in retention, lifetime value, revenues, and Wine Club signups. This is a highly visible role that will have the opportunity to make a significant impact to the business in shaping and building the long-term strategy, processes, and infrastructure for a leading CRM practice, along with leading a best-in-class team.

> Read the full job description here
 
Jul 22, 2021

Loyalty Strategy Senior Product Manager

Bank of America
Charlotte, North Carolina; Phoenix, Arizona; San Francisco, California
The Personalization & Loyalty Strategy team's mission is to drive digital transformation through the development of programs and platforms that enable greater personalization, segmentation and loyalty opportunities. We lead Bank of America's BankAmeriDeals program and are in the process of expanding into developing multiple additional third party and internal programs on our new Universal Offers Platform infrastructure. We're looking for a savvy product strategist to join our team to drive out the next generation of offerings for customers. 
Jul 21, 2021

Senior Marketing Manager, Promotions

Sephora
San Francisco, CA
As a Senior Marketing Manager on the Campaigns & Content team, you will support the development of strategic creative briefs and 360 communications plans, while leading the flawless execution of Sephora’s promotional campaigns. Reporting to the Director, Campaigns & Content (Client-led), you will be a key member of the team responsible for driving customer engagement and promo sales through marketing communications. This is a great opportunity for someone passionate about creative campaign development/execution, and who is interested in a retail-focused career. 
Jul 21, 2021

Director, Customer Data Strategy

McDonald's
Chicago, Illinois
We have built a new Digital Customer Engagement (“DCE”) team to work closely alongside Global Technology in developing and deploying smart digital investments that improve experiences for our customers and drive visits, sales and cash flow for the system. Our collective vision is to make digital experiences more personal, more convenient and better value for our customers with an agile 'test, learn and improve' mindset. 
Jul 21, 2021

Senior Manager, Community & Associate Engagement

Designer Brands
Columbus, OH
The Sr Manager, Community and Associate Engagement leads the strategy, management and execution of associate and community philanthropy related initiatives, including events. This position will positively impact the associate experience and the community at large; to organize and drive groups toward common goals in a productive way. This is an influential position capable and comfortable engaging with executives and individual contributors. The program extends to 15,000+ employees across the United States, Canada, China, and Brazil as well as 25M+ worldwide, rewards/loyalty customers.
Jul 21, 2021

SVP, Exclusive Brands

Designer Brands
Columbus, OH
The DSW Brand Executive is responsible for developing DSW exclusive brands strategy, promoting brand growth and portfolio expansion, creating and implementing brand plans, and using a variety of data to drive sales, profitability and influence design. The role will focus on achieving brand business objectives in the short / long term and will collaborate with a wide array of business functions, including merchandising, marketing, e-commerce, stores, sourcing, etc.
Jul 21, 2021

Category Development & Insights Manager - Consumer Products Division, Strategic Food (Hair)

L'Oreal
Cincinnati, OH
  • Leverage deep shoppers and social insights for selling opportunities
  • Leverage exhaustive category analysis to identify growth opportunities
  • Establish omni-channel profitable strategies
  • Accelerate growth of the category and our brands
Jul 21, 2021

Loyalty Program Manager

Ahold Delhaize
NLD-Zaandam, Provincialeweg 11

As Loyalty Program Manager, you will be leading the rollout of regional loyalty initiatives based on the global next-gen loyalty strategy of Ahold Delhaize. In more detail: based on our strategic global loyalty framework, you will drive and lead the implementation of our loyalty initiatives across all our brands. You will be working on implementing KPIs, measuring success and managing various stakeholders within our brands and externally. You are a hands-on leader with experience in a large and complex organization and you have the enthusiasm to manage and accelerate various loyalty initiatives across all our local brands. You will be in direct daily contact with the loyalty teams of all our brands who are responsible for the loyalty programs at the local brand and at the market level.

 

Jul 20, 2021

Manager, Loyalty & CRM Strategy - Apparel - Remote

Chicos
Remote
This role is responsible for helping the business understand the Brand customer. This individual will be a strategic cross-functional partner who is intimate with the customer research and file data. This person will leverage this knowledge to lead loyalty and segmentation strategy across all channels. This leader will partner with loyalty and CRM operations to ensure flawless execution and measurement of all tactics. Success in this role requires the skill to be able to read and react to both near term and long-term customer trends in the business in order to achieve customer file growth and health relative to spend, frequency and retention.
Jul 19, 2021

Sr. Manager, Digital Products - Loyalty (In-store experience)

McDonald's
Chicago, Illinois
We are seeking a world-class product leader to serve as Sr. Manager, Digital Products - Loyalty (In-store experience) to own the product customer journeys for Loyalty on McDonald’s Kiosks. The ideal candidate is a customer-obsessed, product visionary who can lead and inspire cross-functional teams to deliver exceptional products that customers love.
Jul 19, 2021

Account Director, Client Services (Remote)

Epsilon
Philadelphia, PA
We are seeking a dynamic, entrepreneurial and seasoned CRM marketer to join our team as a CRM Account Director, Client Services. Our desired team member will have the skill set to combine CRM campaign management execution, operations and strategic optimization to support the delivery of omni-channel digital marketing campaigns and will be the primary point of contact for our client in the Pharmaceutical industry.
Jul 19, 2021

Director, Customer Insights

Express
Columbus, OH
The Customer Insights team is tasked to create a meaningful and lasting customer dialogue that both provides the customer unprecedented access to our brand but also ensures the brand is innovating where it matters most to our customer across product, brand and experience. The team is responsible for being the authority on our customer and providing customer insights and data to strengthen enterprise decision making.
Jul 19, 2021

Strategic Marketing Senior Manager - Deloitte Private

Deloitte
The Strategic Marketer for Deloitte Private serves as a trusted advisor to business leaders and key stakeholders engaged in this high growth segment. In this role, you will oversee the strategy, planning and execution of best-in-class, integrated marketing and communications campaigns that support Deloitte Private’s portfolio. Deloitte Private serves private companies, family enterprises, private equity funds including portfolio companies, and emerging growth companies.
Jul 19, 2021

Guest Satisfaction Coordinator

The Parking Spot
Chica
As the Guest Satisfaction Coordinator, you’ll act as the “voice of the customer” for the leading near-airport parking company in the United States.  This person will be the primary contact with The Parking Spot’s guests, answering questions and addressing complaints, while synthesizing this guest feedback into recommendations for improvements throughout the company.
Jun 22, 2021

Vice President, Digital Marketing and eCommerce

Edible Arrangements
Atlanta, GA
The Vice President of Digital Marketing and eCommerce will develop a “game changing” digital strategy for Edible Brands. This includes strategic road mapping and executing content plans, overseeing the generation of digital campaigns, monitoring performance analytics, digital traffic and product performance, among other things .This position is responsible for collaborating cross-functionally with the CEO, President, and the executive leadership team on “all things digital” as well as directing and leading all aspects of our ecommerce, and digital marketing functions.
Jun 07, 2021

Product Design for Rewards Program

Ford Motor Company
Michigan
As a Product Designer you will work on the Loyalty Platform Team. The Product Designer will be a part of a Team that is responsible for delivering Rewards features and products for Ford and Lincoln. The Product Designer will collaborate with a Product Owner, Architects and Engineers to understand requirements, develop end-to-end system designs, and breakdown the work to enable the software engineers to build the desired functionality. They will also be expected to participate in development and testing activities.
Jun 01, 2021

Director of Analytics

Peapod Digital Labs
Quincy, MA
The Director of Analytics will lead a team of Analytics Analysts responsible for utilizing advanced statistical tools and leading-edge technology for disseminating insights largely gathered from the respective transactions, shopper data, loyalty programs and marketing campaigns of Ahold Delhaize USA’s brands – Stop & Shop, Food Lion, Giant Food, Giant/Martin’s, and Hannaford. 
May 18, 2021

Loyalty Strategy Manager

Peadpod Digital Labs
Salsibury, NC

.The Loyalty Strategy Manager will be the main DiPLA contact for the brands to help build, execute and maintain their personalized marketing strategies by providing thought leadership on strategy as well as liaising on execution and analytical support.

 

May 06, 2021

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