About Us
Bringing True Hospitality to the world.
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.
We’re growing; grow with us.
Your day to day
Provide strategic analytical support to the Loyalty and Partnership function. Initiate and support projects to address strategic and tactical business questions for the Loyalty department related to performance, program evolution, cost optimization, etc Design complex performance tracking methods for loyalty programs and translate insights into actions. Interpret, explain and present technical findings to business stakeholders in practical non-technical language. Work well independently, as part of a global team supporting many differing regions, and as a strong leader and motivator of an insights-oriented team.
Essential Duties and Responsibilities – (Key Activities)
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Thoroughly investigates ways in which business questions can be answered by diligently and precisely conducting database mining and analysis.
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Consults with Loyalty functional experts to establish analytical support objectives.
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Develops quantitative metrics to measure performance of Loyalty programs.
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Maintains forecasts of key performance indicators (KPIs) based on operational drivers.
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Measures performance against benchmarks and explains impact on business performance.
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Proactively identifies opportunities and recommends action based on program performance.
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Creates complex models of member behavior and program costs to support development of optimal structures for the loyalty program, reward night reimbursements, partnerships, etc.
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Supports creation of powerful presentations of points of view to upper management
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Collaborate with the broader analytics team to leverage best practices and deliver efficienciesMake recommendations for enhancements to the loyalty database from an information needs perspective including internal and external data sources.
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May lead and review the work of less experienced staff by providing mentoring, technical guidance and training in daily activities.