Job Board

The Email Marketing Senior Specialist will support the development, execution, quality assurance, and reporting processes for our Marketing and Service email requests across the Ally enterprise (Bank, Auto, Invest, Dealer, etc). This role is the primary contact for campaign requests, coordinates email resources, manages the deployment calendar, QCs emails prior to launch, ensures company email standards are adhered to, and provides recommendations on email standard methodologies. 

This role will support the Kobie general Program Manager responsible for implementations for one or more key Kobie clients. You will participate in the business and technical relationship with the client and will be tasked with leading a team in the creation of high-quality solutions, planning resources, and managing the expectations of a high-profile client partner.

The newly-created position of Senior Manager, Omnichannel Membership, will help define and oversee the short- and long-term strategy, optimization, and evolution of Coach Insider. This position operates across both Retail and Outlet channels, with the objective of fueling customer engagement, frequency, spend, and retention, nurturing high-value customer relationships, facilitating omni/multi-channel customer journeys, and building a differentiated and robust Coach community.

Accountable for directing a specified area of work within Customer Loyalty & Insights in order to achieve business goals and targeted financial and quality results. Outcomes directed have a moderate to significant impact on the organization's short-term and/or long-term results, specific customers and/or stakeholders. Decisions have significant impact on the organization.

The Lead, CRM Analytics role will support the Americas Retention Marketing team in driving CRM for the markets.  This individual will be responsible for delivering consumer-focused measurement and reporting to provide a comprehensive, real-time view of the consumer for our DTC business.  This role will bring data and insights together to inform Regional retention, personalization and loyalty strategies for the Region.

The User Experience Architect designs intuitive wireframes and user flows for digital engagements ranging from chance-to-win promotions, UGC contests, rebates and offers or loyalty platforms for a wide range of Fortune 100 brands. These experiences are primarily websites tailored to meet specific client objectives, and require a blend of strategic thinking and creative problem solving.

The role of The Chief of Staff (COS) will be a full strategic partner to the VP and the leadership team of Customer Care, driving critical initiatives.  S/he will connect the dots, elevate insights, generate ideas and drive to operationalize.  The role requires an individual that will help drive a healthy culture, design/optimize operational models and cross-organizational processes that enable the organization to achieve its objectives.

The successful candidate will have a curious, analytical mind and is dedicated to solving complex problems, automating processes and implementing actionable solutions across the donor lifecycle experience. You will contribute at the senior level as both an individual contributor and strategic leader to manage and mitigate risks to the overall donor journey. With this in mind, you will be responsible for proactively identifying gaps and problems to solve within key donor segments which will result in lower costs and higher volumes of net revenue.   

 

The Head of Consumer Insights leads a team of market research professionals serving the ADUSA brands and building enterprise capabilities. They work consultatively with key decision makers to influence key strategic and tactical decisions. This requires leading a high performing, technically sound insights team that also works consultatively with key clients, tailoring and translating research data into timely, accurate, insightful and predictive information for key constituencies to help drive business results.

We are seeking a world-class product leader to serve as Sr. Director, Unified Experiences Product Manager to own the product platforms driving McDonald’s digital customer experiences – Rewards, Delivery, Mobile Ordering, Payments, Offers & more. The ideal candidate is a customer-obsessed, outcome-oriented product visionary who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

GoodRx is seeking a CRM & Marketing Automation Specialist to work across business units and cross-functional teams to build and execute lifecycle marketing campaigns that will drive growth and retention. The CRM team’s mission is to build personalized, helpful and effective messaging programs that introduce GoodRx products, services and solutions at the right stages of each patient’s healthcare journey. In this role, you will be responsible for building email, push, in-app and SMS marketing campaigns and automated workflows in support of all GoodRx product lines and CRM initiatives. You will collaborate across multiple departments including creative, product, data, engineering, analytics and external partners.

Responsible for providing the vision for and overseeing the customer insights capabilities to drive customer-centric decisions within the Walgreens Marketing organization. Proactively sets the learning agenda for campaigns and key initiatives to measure and optimize strategic initiatives such as the myWalgreens loyalty and customer engagement platform and the implementation of new marketing technology to drive personalization.

The Director, Social Media is responsible for the social media strategy and activation of all messaging, feedback, branding and Papa John’s presence across social media platforms (Facebook, Twitter, Instagram, Pinterest, YouTube) ensuring alignment with the company brand, current campaigns, customer attraction and retention, mission, vision, and values. This position will work with our outside advertising firm to identify trends and engagement opportunities, manage content flow and contributor/topic development, as well as report metrics with relevant data analysis. He/she oversees all Papa John’s social media and online platforms as well as supervises related staff.

The Vice President of Digital Marketing and eCommerce will develop a “game changing” digital strategy for Edible Brands. This includes strategic road mapping and executing content plans, overseeing the generation of digital campaigns, monitoring performance analytics, digital traffic and product performance, among other things .This position is responsible for collaborating cross-functionally with the CEO, President, and the executive leadership team on “all things digital” as well as directing and leading all aspects of our ecommerce, and digital marketing functions.

The Director of Marketing leads the company’s efforts to bring new customers to Frontier and keep them coming back again, and again. She/he/they will be a leader in delivering upon our brand vision - that the Sky is for Everyone. Balancing creativity with deep analytical skills, this role will collaborate with all aspects of the business to uncover insights and opportunities to develop and implement marketing strategies. The successful candidate will lead theira team with insatiable curiosity, relentless desire for improvement and an innate understanding of what makes people tick.

We are seeking a talented Senior Manager to join the Loyalty team within the Global Marketing organization. In this role, the individual will be responsible for managing, developing and growing FLX, Foot Locker Inc.’s new loyalty program, launched in February 2020 in North America. This role is responsible for driving overall program results and driving the program development roadmap.

 

This role is designed for a true digital marketing engagement champion — and champion-builder — who thrives in designing and delivering outstanding member engagement strategies focused on effective onboarding millions of members, driving product engagement, and maximizing operational communications. The successful candidate is an effective team leader, change agent, and team player who brings strength in marketing engagement strategy, planning, prioritizing, and orchestrating the development of customer engagement experiences.

The Demand Gen & Events Manager will be responsible for planning and executing integrated multi-channel campaigns with a focus on driving pipeline creation for the AMER Region. You will plan, execute, coordinate and report on campaigns to drive qualified leads. You’ll report to the VP of Demand Gen, work closely with cross-functional teams within our marketing organization as a strategic and tactical resource, and coordinate revenue-generating initiatives.

As an experienced Senior UX/UI Designer, you’ll bring a high level of strategy and craftsmanship to the design details that bring the design language to life. You’re outstanding at identifying common design patterns throughout web and native mobile platforms and adept at implementing these patterns into our system. You champion and enforce best practices while introducing modern and accessible components for our ever-evolving digital channels and products.

The Loyalty Specialist is responsible for strengthening our retention marketing efforts through Groundbreakers Loyalty Program (GLP). This data driven marketer will work cross functionally to help form the strategy, design, administration, budgeting, customer experience planning, and promotion of the program all while keeping our customer at the center of everything they do.

As a Product Designer you will work on the Loyalty Platform Team. The Product Designer will be a part of a Team that is responsible for delivering Rewards features and products for Ford and Lincoln. The Product Designer will collaborate with a Product Owner, Architects and Engineers to understand requirements, develop end-to-end system designs, and breakdown the work to enable the software engineers to build the desired functionality. They will also be expected to participate in development and testing activities.

The Director of UX Design will thrive in a fast-paced and idea-oriented environment that revolves around brainstorming and design reviews that energize new ideas of design techniques and thought processes within the space. We need a strategic leader who has prior team oversight experience in this field and can bring a tenured career of awareness and concept thought processes to the role. 

The Salesforce Success Cloud is seeking a world-class Success Plan Advisor to join our EMEA team. The successful candidate will cover our South Region which encompasses France, Switzerland & Iberia.
The focus of the role is to assist our Sales teams to drive Success Cloud product revenues. The role will be responsible for our portfolio of Premier & Signature Success Plans (subscription-based technical support and adoption resources)

Lead the development and ongoing commercial optimization of a holistic loyalty and retention strategy for Krystal Restaurants. This person will focus on managing our owned digital channel & off-premise platforms, supporting programs, member experiences and marketing including online ordering and ecommerce, website, app, email, loyalty and CRM, and third-party delivery experiences. 

The Sr. Director/Director of Guest Loyalty and Partnerships has the critical role of driving Sonesta guest-centric strategic initiatives. The Director will develop innovative guest-centric marketing programs and deliver higher guest retention and marketing effectiveness. The primary focus of the role will be in operational connecting the value of repeat guest stays with a deeper understanding and management of guest insight, journey and experience.

Veronica Beard is seeking a passionate Customer Experience Manager to join our E-Commerce team. This role will be responsible for creating & managing a best-in-class customer focused team for our rapidly growing e-commerce business and overseeing a team of Customer Experience Associates. The position will directly engage with our customers via phone, email and chat platforms, and requires strong knowledge of retail and e-commerce operations, applications and processes.  

Krispy Kreme is seeking a Sr. Marketing Manager of CRM and Loyalty to grow our relationship marketing capabilities, create relevant, multi-channel customer communications, and ultimately drive incremental growth to the business. The ideal candidate is a marketing-minded individual who understands technology architectures. 

• Regular and consistent attendance.
• Takes lead on email development and content/promotion calendar
• Develops Third party partners promotional PowerPoint recap decks
• Create email communications to highlight weekly studio and third-party promotions
• Coordinate the day-to-day procurement of required campaign assets (creative files, content and links, etc.)
• Pull targeted member lists based on a variety of criteria
• and more

The Director of Analytics will lead a team of Analytics Analysts responsible for utilizing advanced statistical tools and leading-edge technology for disseminating insights largely gathered from the respective transactions, shopper data, loyalty programs and marketing campaigns of Ahold Delhaize USA’s brands – Stop & Shop, Food Lion, Giant Food, Giant/Martin’s, and Hannaford. 

If you’re the type that uses data to make strategic decisions about a customer’s online journey and takes pride in creating engagement and retention that impacts the bottom line - then this role is for you! You will lead all best-in-class acquisition and customer retention strategies across multi-channel marketing to meet our strategic customer vision.

This leader is accountable for identifying the right combination of strategies, tactics, triggers and channels across different phases of the customer journey. The ideal candidate will have a proven track record for leading complex, cross-functional teams and be passionate about building strong, lasting relationships with customers across the customer lifecycle – leading to higher customer satisfaction, stronger customer retention, strengthened product adoption and increased revenue growth through upsell, cross-sell and renewal opportunities.

You will be responsible for creating, executing and improving global digital plans and understanding the impact on the qPCR business (trend understanding, tool/channel development, data analytics). Work with business units to understand their product strategies and campaign roadmaps. You will drive innovation and pilot relevant strategies and new channels in collaboration with the business units evolving needs.

The Digital Marketing Coordinator provides overall digital marketing support to the agency with an emphasis on customer acquisition for our portfolio of clients. You will play an important supporting role to our Digital Marketing Manager. You will work closely with this person and our internal teams to work on the digital strategy for our clients, as well as implement, manage, optimize and report on digital campaigns.

We are looking for an experienced and entrepreneurial individual who is passionate about entertainment, technology and loyalty and can develop partnerships that drive program growth, new revenue driving initiatives and deliver against business objectives.

The Vice President, Category Marketing & Operations is primarily responsible for increasing sales and growing our customer base by creating and implementing effective strategic category plans, across Owned Brands, Categories and vendors, that include relevant market analysis, identification and engagement across all channels of communication. Additionally, the Vice President, Category Marketing and Operations strategically leads all field marketing and local-level support, ensuring that in-store and grassroots marketing initiatives align with corporate objectives.

The Vice President of Digital Marketing will develop a transformational digital strategy that firmly positions The Container Store for sustained growth. This includes strategic road mapping and executing content plans, overseeing the generation of digital campaigns and monitoring performance analytics and digital traffic. This position is responsible for collaborating cross-functionally with the Executive Leadership Team on all things digital as well as directing and leading every aspect of digital marketing functions.

The PRO Premier team is seeking a highly motivated and driven individual to help support the PRO Premier team. This position reports to the Director of PRO Strategy and Loyalty and would be instrumental in helping advance Floor and Decor’s PRO Strategy and Loyalty efforts. This role will be primarily responsible for running the day-to-day management of Floor and Decor’s PRO Premier Rewards loyalty program, including account management, data analysis/segmentation, strategic planning, troubleshooting, store support, vendor management, reporting and ad hoc analysis, while also supporting the PRO Premier team develop and manage various strategic initiatives

Develop the end to end, or horizontal, experience strategy in partnership with other leaders within the Customer Experience Pillar. Develop and manage a large team of Principal Product Managers, Sr. Product Managers and Product Managers responsible for durable and strategic focus areas within the experience that are a point of differentiation for Kroger.

The Rewards Planning & Operations Specialist is responsible for the coordination and execution of strategic initiatives in members benefits and rewards, .  This position ensures the delivery of value-add member interactions across the platform, with a particular focus on rewards planning & catalog management, setup of new member benefits, launching new earn and redeem activities,  member surprise & delight and rewards fulfillment.  This role will report to the Senior Manager, Member Experience & Rewards with the potential to grow into a managerial position.

The Client Success Manager is part of the Global Client Success team and provides account management and high-level support to customers and project teams. This role is focused on client satisfaction, retention and growth by developing successful client relationships and identifying/selling opportunities for organic growth. Additionally, serves as the business partner and liaison between Brierley and the client.

Responsible for the strategic oversight of existing loyalty programs platforms, Epson Stars and Epson Rewards, creation and maintenance of new programs and platforms.
 

We are seeking a Loyalty Marketing Manager to optimize, enhance and evolve the McDonald’s Loyalty program. This role will handle the Loyalty program roadmap, promotional efforts and innovation pipeline, including includes strategy development and implementation based on consumer research and testing. This role will work with cross-functional partners, global partners and franchisees to continuously enhance and evolve the Loyalty program for our members. 

As the Director, Gift Card Programs, you will drive the strategy and daily management of Cinemark’s retail gift card and bulk ticket programs leading multiple sales channels including in-theatre, 3rd party, e-commerce, and B2B.

We are super excited to present an opportunity that is sure to brighten up your day! Join our Loyalty Team as ALL Experiential Partnerships and Limitless Experiences Manager where you play a pivotal part in supporting the Accor augmented hospitality ecosystem to drive member engagement and activation through the management of key experiential partners and the delivery of money can’t buy events.   

GoodRx is seeking a data-driven customer-focused professional to lead our retention marketing efforts, at least initially across our core business. The person in this role will shape our retention efforts across a variety of initiatives and channels.  This data-driven operator should have experience in both CRM and Lifecycle Marketing with extensive experience in launching and optimizing new and existing campaigns and lifecycle flows. The ideal candidate will be both a seasoned operator and a natural leader who will be tasked with building a team that will leverage a variety of strategies (lead nurturing, customer on-boarding, and churn management) to drive customer engagement, up-sell, and retention efforts

As Product Marketing Manager, you are a key member of the Product Marketing organization, influencing the success of Cheetah Digital’s Customer Engagement Suite solution, specifically Cheetah Loyalty and Engagement Data Platform. In this role you will work with global cross-functional teams, including product management, sales, finance, business development, marketing and corporate communications to drive product marketing activities necessary for growing market share.

As the Purchase Product Manager at Foot Locker, Inc., you are a proven and demonstrated product leader who will expertly lead the creation and execution of digital and omni products that will serve our customers across the global portfolio of retail brands. You will be responsible for building and constantly improving seamless and frictionless digital and omni experiences, specifically in the cart/checkout area of the customer journey, that keep our customers connected and informed from the time they place their order until they receive it and beyond.

The Consumer Engagement Manager will be a member of the Marketing team within the Client Services organization and will be responsible for managing the client and consumer strategy development and execution as the marketing SME for the business, on behalf of our Financial institution clients. Through data analytics, ROI management, consumer loyalty marketing, and card payments trends, the right candidate has the ability and experience to effectively execute and manage various card and consumer lifecycle strategies to promote overall card growth as well as a focus on growth of loyalty business needs, objectives, and data insights translating them into actionable and effective campaigns and promotions that leverage cross-channel communications.

In this role you will be the head of a team of 2 professionals who provide insights that drive Domino’s advertising efforts; further the profitable growth of the Domino’s Piece of the Pie Rewards customer loyalty program; and guide business decision-making at large via foundational understanding of customers’ needs, behaviors, and preferences within the ever-changing macro-QSR environment.

The Product Operations group at Cheetah Digital is looking for a new member to join our team. The ideal candidate will have a blend of project management and business analysis skills; he or she will be called up to lead projects and operations analysis activities, provide advanced reporting and analysis of our quarterly metrics, participate in business process/workflow engineering, and coordinate with other internal teams within Cheetah on large cross-organizational initiatives. 

We are currently seeking a Senior Manager of CRM & Lifecycle Marketing on the Performance Marketing team that will be responsible for leading and executing outbound CRM campaigns. This role will work collaboratively across the organization within Marketing and with key partners such as Data & Analytics, Digital Media, and external agencies / vendors.

As Customer Success Manager, you’ll take a consultative and strategic approach with key stakeholders across our customer bases and work directly with customers to develop unique solutions that leverage the power of Jebbit's platform to deliver concrete business results.

We seek a driven and goal-oriented Sr. Specialist of Loyalty Campaigns with a passion for ensuring an exceptional customer experience to drive brand loyalty to join our Famous Footwear team.

^_.The Loyalty Strategy Manager will be the main DiPLA contact for the brands to help build, execute and maintain their personalized marketing strategies by providing thought leadership on strategy as well as liaising on execution and analytical support.