Based on feedback from our Loyalty360 community and members, as the association for customer loyalty, Loyalty360 is excited to help our audience stay up to date on the latest in customer loyalty and customer experience with the latest and most relevant topics, trends, and data points through the Loyalty360 Customer Loyalty Statistics Database.
For our Customer Loyalty Statistics Database, we collect relevant information from our own research, member research and reports, as well as industry statistics that are listed below, in one place, to help inform our audience.
As new data points are released, we will do our best to keep a running list of the latest and greatest research available here.
As mentioned, these statistics have been aggregated from a vareity of sources and there is a link provided with each one that may take you to another page on Loyalty360, to one of our members, or to an outside source.
If you would like to see a stat were missing or if you have suggestions for inclusion, please reach out to us at [email protected]
July 16, 2020 | Company Name,
During the pandemic, 60% percent of consumers purchased food brands not typically used before—only 21% predict they will return exclusively to their original food brand; 54% tried something new for cleaning with 33...
During the pandemic, 60% percent of consumers purchased food brands not typically used before—only 21% predict they will return exclusively to their original food brand; 54% tried something new for cleaning with 33% planning to return exclusively to their original cleaning brands. Many expect the future to include a mix of both newly tried and usual brands after COVID-19 (72% food, 55% cleaning).
July 16, 2020 | Company Name,
Loyalty may be stronger for toilet paper, while 57% had to purchase something outside of their typical brand during COVID-19, 49% will return to their original brand.
Loyalty may be stronger for toilet paper, while 57% had to purchase something outside of their typical brand during COVID-19, 49% will return to their original brand.
July 16, 2020 | Company Name,
Consumers predict that some changes in behavior will continue after the pandemic is considered over. Seventy-three percent expect to continue eating more home cooked meals, and 62% expect to continue improving cooking skills...
Consumers predict that some changes in behavior will continue after the pandemic is considered over. Seventy-three percent expect to continue eating more home cooked meals, and 62% expect to continue improving cooking skills and eating more fresh ingredients. Only 22% predict that increased “pandemic snacking” will continue.
July 01, 2020 | Company Name,
15% have used mobile checking for the first time in response to the pandemic
15% have used mobile checking for the first time in response to the pandemic
July 01, 2020 | Company Name,
5% are new direct deposit users in response to the pandemic
5% are new direct deposit users in response to the pandemic
July 01, 2020 | Company Name,
11% have begun using mobile payment apps for the first time due to the pandemic
11% have begun using mobile payment apps for the first time due to the pandemic
July 01, 2020 | Company Name,
34% of new cryptocurrency users are between the ages of 18–24
34% of new cryptocurrency users are between the ages of 18–24
July 01, 2020 | Company Name,
18% of new personal finance app users are over age 55
18% of new personal finance app users are over age 55
July 01, 2020 | Company Name,
23% of new investment app users are women
23% of new investment app users are women
July 01, 2020 | Company Name,
37% have ordered groceries online for the first time in response to the pandemic
37% have ordered groceries online for the first time in response to the pandemic
July 01, 2020 | Company Name,
21% are new users of food delivery apps, in response to the pandemic
21% are new users of food delivery apps, in response to the pandemic
July 01, 2020 | Company Name,
12% of consumers who subscribe to meal-kits are new to the service, in response to the pandemic
12% of consumers who subscribe to meal-kits are new to the service, in response to the pandemic
July 01, 2020 | Company Name,
37% believe they will purchase more items online or through an app
37% believe they will purchase more items online or through an app
July 01, 2020 | Company Name,
23% say they will rely more on same-day ordering with curbside pickup
23% say they will rely more on same-day ordering with curbside pickup
July 01, 2020 | Company Name,
12% will only use contactless payment going forward
12% will only use contactless payment going forward
July 01, 2020 | Formation,
3 steps to implement and scale with Formation
3 steps to implement and scale with Formation
July 01, 2020 | Formation,
Step 1: Understand customers individually
Developing a holistic view of each customer may seem like a daunting task, as it will involve integrating data from all of that person’s interactions across all of a brand&rsquo...
Step 1: Understand customers individually
Developing a holistic view of each customer may seem like a daunting task, as it will involve integrating data from all of that person’s interactions across all of a brand’s touchpoints and data sources
July 01, 2020 | Formation,
Step 2: Build and automate dynamic offer templates
Once marketers have mapped transaction data and identified the most valuable customer behaviors, it’s time to build their dynamic offer templates. These are variable...
Step 2: Build and automate dynamic offer templates
Once marketers have mapped transaction data and identified the most valuable customer behaviors, it’s time to build their dynamic offer templates. These are variable templates where every aspect of the offer can be individualized
July 01, 2020 | Formation,
Step 3: Experiment and optimize while scaling
Formation is designed to get offers to market quickly not only for efficiency, but to allow marketers to learn as they scale.
Step 3: Experiment and optimize while scaling
Formation is designed to get offers to market quickly not only for efficiency, but to allow marketers to learn as they scale.
June 30, 2020 | Merkle,
Over 90% of respondents indicate that they are reassessing historical practices to eliminate under-performing activities or campaigns. Marketers have also been using this time to cut waste in their marketing programs, with 67%...
Over 90% of respondents indicate that they are reassessing historical practices to eliminate under-performing activities or campaigns. Marketers have also been using this time to cut waste in their marketing programs, with 67% implementing new programs to improve first-party data capture, and 57% investing more in existing programs.
June 30, 2020 | Merkle,
Additionally, 74% of marketers have changed their approach to content developed for consumers and an overwhelming 96% of respondents state that their organizations will continue with their recent customer marketing innovations...
Additionally, 74% of marketers have changed their approach to content developed for consumers and an overwhelming 96% of respondents state that their organizations will continue with their recent customer marketing innovations once the crisis is over.
June 30, 2020 | Merkle,
Looking ahead, the report shows that marketers are optimistically prepared for the possibility of future stay-at-home orders with about 80% of respondents stating that they are better positioned to continue operating business...
Looking ahead, the report shows that marketers are optimistically prepared for the possibility of future stay-at-home orders with about 80% of respondents stating that they are better positioned to continue operating business as usual should stay-at-home orders continue.
June 30, 2020 | Merkle,
In addition, marketers are better prepared from a technical perspective with 41% feeling “significantly better,” while 51% feel they are “a little better” prepared from a strategic perspective...
In addition, marketers are better prepared from a technical perspective with 41% feeling “significantly better,” while 51% feel they are “a little better” prepared from a strategic perspective. Marketers also report preparedness for re-opening in the form of plans for getting “back to normal,” with 95% of marketers having a plan for a national lockdown exit, and 62% having multiple sets of plans.
June 24, 2020 | Company Name,
Over half of brand member respondents (54%) said that as a result of COVID-19, their brand has realized technical opportunities in their customer loyalty/CX offering they would like to address.
Over half of brand member respondents (54%) said that as a result of COVID-19, their brand has realized technical opportunities in their customer loyalty/CX offering they would like to address.
June 24, 2020 | Company Name,
Brands are looking to address a wide range of opportunities, but the most mentioned were: 50% extending status/point exploration, 50% increased personalization, 43% different reward options
Brands are looking to address a wide range of opportunities, but the most mentioned were: 50% extending status/point exploration, 50% increased personalization, 43% different reward options
June 24, 2020 | Company Name,
Over a quarter of respondents (27 percent) said that their current technology offering precludes their brand from making required changes needed for their customer loyalty/CX program
Over a quarter of respondents (27 percent) said that their current technology offering precludes their brand from making required changes needed for their customer loyalty/CX program
June 24, 2020 | Company Name,
73% of respondents said their brand has experienced a shift in the allocation of marketing/technology spend due to COVID-19
73% of respondents said their brand has experienced a shift in the allocation of marketing/technology spend due to COVID-19
June 24, 2020 | Company Name,
65% of brands had plans to make program changes or updates pre-COVID-19 that are now on hold
65% of brands had plans to make program changes or updates pre-COVID-19 that are now on hold
June 24, 2020 | Company Name,
46% of brand members responded that they have realized strategic/ programmatic opportunities in their customer loyalty/CX offering they would like to address.
46% of brand members responded that they have realized strategic/ programmatic opportunities in their customer loyalty/CX offering they would like to address.
May 19, 2020 | Company Name,
There is also notable interest in digital incentives among mobile wallet users, regardless of how they are categorized generationally, based on their lifestyle preferences—evidenced by the fact that 59% of digital...
There is also notable interest in digital incentives among mobile wallet users, regardless of how they are categorized generationally, based on their lifestyle preferences—evidenced by the fact that 59% of digital incentive users surveyed have a mobile wallet.
Gen Z employees surveyed are 150% more likely than Baby Boomer respondents to want a digital incentives from an employer; millennials are 140% more likely than Baby Boomers.
Gen Z and millennial respondents are each 120% more likely than Baby Boomers to want to receive a digital incentive from a business as a special offer or promotion.
Overall, 72% of respondents are highly satisfied with receiving digital incentives as a payment, incentive or rebate.
May 19, 2020 | Company Name,
When given the option, 52% of respondents chose digital incentives over plastic prepaid so they could receive their reward faster.
72% of digital incentive recipients report high levels of satisfaction adding the cards to a...
When given the option, 52% of respondents chose digital incentives over plastic prepaid so they could receive their reward faster.
72% of digital incentive recipients report high levels of satisfaction adding the cards to a digital wallet.
63% of respondents report wanting to receive digital incentives to make online purchases.
May 19, 2020 | Company Name,
81% completely or somewhat agree that a digital incentives would make them more likely to do business with that company in the future.
80% completely or somewhat agree that it would spur a brand recommendation to family or...
81% completely or somewhat agree that a digital incentives would make them more likely to do business with that company in the future.
80% completely or somewhat agree that it would spur a brand recommendation to family or friends.
74% completely or somewhat agree that it increases loyalty to the company.
64% would be encouraged to shop online when they wouldn’t otherwise.
60% would lead them to make purchases they wouldn’t make otherwise.
May 19, 2020 | Company Name,
90% agree that it’s “a good reward for their hard work.”
78% agree that it keeps them motivated to work harder.
77% agree that it makes the feel their company cares about them.
65% agree that digital...
90% agree that it’s “a good reward for their hard work.”
78% agree that it keeps them motivated to work harder.
77% agree that it makes the feel their company cares about them.
65% agree that digital incentives are better than other kinds of recognition.
April 29, 2020 | Company Name,
No matter the category, if the value is there, customers will gladly sign up and pay to be members of premium loyalty programs. They perceive these programs as “paying for themselves”
No matter the category, if the value is there, customers will gladly sign up and pay to be members of premium loyalty programs. They perceive these programs as “paying for themselves”
April 29, 2020 | Company Name,
87% of consumers who are satisfied with the special benefits offered by a retailer’s paid loyalty program will likely choose that retailer over a competitor that is offering a lower price.
87% of consumers who are satisfied with the special benefits offered by a retailer’s paid loyalty program will likely choose that retailer over a competitor that is offering a lower price.
April 29, 2020 | Company Name,
80% of millennials would be willing to join a premium loyalty program if their favorite retailers offered them and the benefits were valuable.
80% of millennials would be willing to join a premium loyalty program if their favorite retailers offered them and the benefits were valuable.
April 29, 2020 | Company Name,
And 84% of consumers are likely to recommend a retailer to friends or family when the retailer offers a premium loyalty program with valuable benefits.
And 84% of consumers are likely to recommend a retailer to friends or family when the retailer offers a premium loyalty program with valuable benefits.
April 29, 2020 | Company Name,
86% of consumers would choose retailers with premium loyalty programs they belong to over other retailers. This is even higher at 90% for millennials.
86% of consumers would choose retailers with premium loyalty programs they belong to over other retailers. This is even higher at 90% for millennials.
April 29, 2020 | Company Name,
Nearly three in four customers (73%) are likely to invest in a retailer’s premium loyalty program if they already belong to that retailer’s free loyalty program.
Nearly three in four customers (73%) are likely to invest in a retailer’s premium loyalty program if they already belong to that retailer’s free loyalty program.
April 29, 2020 | Company Name,
Eighty percent of executives feel their brand understands the needs and desires of their consumers; only 15% of consumers agree.
Eighty percent of executives feel their brand understands the needs and desires of their consumers; only 15% of consumers agree.
April 29, 2020 | Company Name,
Loyal customers are 5x more likely to make a repeat purchase and 4x more likely to refer the brand to others.
Loyal customers are 5x more likely to make a repeat purchase and 4x more likely to refer the brand to others.
April 22, 2020 | Qualtrics,
92% of people who gave a high score for ‘emotion’ said they were more likely to purchase more from that company.
92% of people who gave a high score for ‘emotion’ said they were more likely to purchase more from that company.
April 22, 2020 | Qualtrics,
Setting up a world-class digital experience program to do that is a 3-phased approach: 1 Track & Diagnose 2 Optimize through Journey deep dives 3 Activate & Transform
Setting up a world-class digital experience program to do that is a 3-phased approach: 1 Track & Diagnose 2 Optimize through Journey deep dives 3 Activate & Transform
April 08, 2020 | Company Name,
In just two weeks, the average company in our study saw the percentage of calls scored as “difficult” more than double from a typical level of 10% to more than 20%. Issues related to the pandemic — from...
In just two weeks, the average company in our study saw the percentage of calls scored as “difficult” more than double from a typical level of 10% to more than 20%. Issues related to the pandemic — from unexpected travel cancellations to appeals for bill payment extensions and disputes over insurance coverage — dramatically increased the level of customer emotion and anxiety in service calls, making a job that is hard for reps on a normal day far more challenging.
April 08, 2020 | Company Name,
One company in our study saw financial hardship-related calls, among the most difficult for reps to handle, increase 2.5 times in the span of a week.
One company in our study saw financial hardship-related calls, among the most difficult for reps to handle, increase 2.5 times in the span of a week.
April 08, 2020 | Company Name,
Another big contributor is the fact that reps — most working from home for the first time — now find themselves without the infrastructure (like a reliable phone connection) or support (peers and managers available...
Another big contributor is the fact that reps — most working from home for the first time — now find themselves without the infrastructure (like a reliable phone connection) or support (peers and managers available to lend a hand) they once enjoyed in the contact center. As a result, they may struggle more than usual to help customers. For instance, we measured a massive uptick in instances of both customers and reps saying, “I can’t understand you,” and some companies in our study saw hold times balloon by as much as 34 percent and escalations (calls sent up the chain of command) skyrocket more than 68 percent.
April 08, 2020 | Company Name,
For one company in our study, difficult interactions had only a 6% chance of resulting in a cross-sell or up-sell, compared with a more than 80% chance that an easy interaction would. And, among customers threatening to defect...
For one company in our study, difficult interactions had only a 6% chance of resulting in a cross-sell or up-sell, compared with a more than 80% chance that an easy interaction would. And, among customers threatening to defect, those who had had a difficult interaction had less than a 4% chance of accepting the company’s “save offer” (a promotion to entice them to stay) as compared to a 20% probability for customers whose interactions were scored as easy.
March 25, 2020 | Yotpo,
At the time the survey was conducted, 65% of shoppers using Amazon said they couldn't get everything (32.75%) or anything (32.25%) they really needed from the retailer. Less than a week later, it was reported that Amazon Prime delays reached the one-month mark, leaving consumers scrambling to...
At the time the survey was conducted, 65% of shoppers using Amazon said they couldn't get everything (32.75%) or anything (32.25%) they really needed from the retailer. Less than a week later, it was reported that Amazon Prime delays reached the one-month mark, leaving consumers scrambling to find other online options to get the essentials they need.
March 02, 2020 | Company Name,
27% of brands improved their CX Index scores over the past year, a significant jump compared to previous years marked by minimal gains.
27% of brands improved their CX Index scores over the past year, a significant jump compared to previous years marked by minimal gains.
March 02, 2020 | Company Name,
Additionally, nine industries improved their score averages, and the number of brands with good scores jumped 3 percentage points to 20%, the largest gain in five years. The top 5% of brands that scored the highest across...
Additionally, nine industries improved their score averages, and the number of brands with good scores jumped 3 percentage points to 20%, the largest gain in five years. The top 5% of brands that scored the highest across industries in their regions — the CX elite — include Lexus, Lincoln, Navy Federal Credit Union, USAA, and Zappos.com.
March 02, 2020 | Company Name,
49.5% Productivity has decreased since the beginning of the COVID-19 crisis
49.5% Productivity has decreased since the beginning of the COVID-19 crisis
March 02, 2020 | Company Name,
34.1% Productivity has increased since the beginning of the COVID-19 crisis
34.1% Productivity has increased since the beginning of the COVID-19 crisis
March 02, 2020 | Company Name,
16.4% Productivity has not been impacted by the COVID-19 crisis
16.4% Productivity has not been impacted by the COVID-19 crisis
March 02, 2020 | Company Name,
Most executives are regularly reviewing their employees for burnout as a result of the crisis. An additional 31% have only engaged in burnout reviews for their leadership and strategically critical roles. The majority of...
Most executives are regularly reviewing their employees for burnout as a result of the crisis. An additional 31% have only engaged in burnout reviews for their leadership and strategically critical roles. The majority of employees reported feeling regularly burned out or stressed, but the majority who felt this way also stated that they are interested in continuing to work from home regularly after this experience (figure 3).
March 02, 2020 | Company Name,
Many businesses are re-prioritizing as a result of the changing landscape of the post-COVID-19 world. Organizations report that they are spending substantial time on efforts related to COVID-19, with 52% reporting spending at...
Many businesses are re-prioritizing as a result of the changing landscape of the post-COVID-19 world. Organizations report that they are spending substantial time on efforts related to COVID-19, with 52% reporting spending at least as much time on COVID-19-related efforts as on normal initiatives (figure 4).
March 02, 2020 | Company Name,
Digital innovation is a priority with more than 75% of respondents planning to prioritize digital innovation in key areas like augmented and virtual reality following the crisis. 42% of executives also plan to increase...
Digital innovation is a priority with more than 75% of respondents planning to prioritize digital innovation in key areas like augmented and virtual reality following the crisis. 42% of executives also plan to increase spending on this initiative, and it saw the single largest improvement in priority among initiatives (figure 5). Interestingly, data modeling fell in priority, a potential indicator that with new behavior still developing it may not yet be the time to explore new data models.
March 02, 2020 | Company Name,
Respondents highlighted confusion around how organizations are developing plans for the future of their physical locations. Many recognize the need for a new strategy, but are unsure about the actual plans (figure 8). Across...
Respondents highlighted confusion around how organizations are developing plans for the future of their physical locations. Many recognize the need for a new strategy, but are unsure about the actual plans (figure 8). Across the board, the majority of executives (58%) expect that a return to physical office spaces will occur within one month of stay-at-home orders being lifted. Some are planning to wait much longer once stayat-home orders are lifted – 12% say employees will return within the year.
March 02, 2020 | Company Name,
Since the onset of COVID-19, 14% of respondents lost their full-time employment status, primarily being forced to transition to either part-time employment or unemployment (figure 9). Regardless of employment status, all...
Since the onset of COVID-19, 14% of respondents lost their full-time employment status, primarily being forced to transition to either part-time employment or unemployment (figure 9). Regardless of employment status, all groups of respondents reported a decrease in spending in at least one common expenditure category (vacations, dining out, shopping, etc.).
March 02, 2020 | Company Name,
Despite the burnout reported by many, more than 60% of employed respondents still expressed interest in working from home after COVID-19, and nearly 90% give their employers a passing grade on the amount of support they&rsquo...
Despite the burnout reported by many, more than 60% of employed respondents still expressed interest in working from home after COVID-19, and nearly 90% give their employers a passing grade on the amount of support they’ve offered. This may suggest that the stress that leads to burnout relates more to unmet technology needs that facilitate working from home. It might also indicate that stressors from other, non-workrelated aspects of consumers’ lives are affecting work/life balance and job satisfaction. It may take a while to fully analyze the many nuanced variables influencing people’s perceptions and feelings, but one thing is clear – now that they know it’s possible, people would like more work-from-home opportunities.
March 02, 2020 | Company Name,
Digital service usage has been skyrocketing since the onset of COVID-19. We looked more closely at usage across nine digital service categories and five generation segments. Unsurprisingly, more than 50% of Millennial and Gen...
Digital service usage has been skyrocketing since the onset of COVID-19. We looked more closely at usage across nine digital service categories and five generation segments. Unsurprisingly, more than 50% of Millennial and Gen-Z respondents said that, on average, they have used digital services more frequently in the past few months.
March 02, 2020 | Company Name,
Stress and anxiety due to COVID-19 appears to impact our younger respondents differently depending on age (figure 14). More than 65% of Millennials (25-34, 35-44) reported feeling stressed, and that figure jumped to almost 90%...
Stress and anxiety due to COVID-19 appears to impact our younger respondents differently depending on age (figure 14). More than 65% of Millennials (25-34, 35-44) reported feeling stressed, and that figure jumped to almost 90% for Gen Z (18-24). This finding aligns with known influences for these generations— younger workers tend to have less security (both job-based and financial) and typically are under more pressure to quickly adapt to more tools and technology while working from home.
March 01, 2020 | Formation,
Customer loyalty is a critical component of LTV because those who return to shop your brand purchase 31% more on average than new customers. Over time, loyal customers are estimated to be worth 10x more than their first purchase.
Customer loyalty is a critical component of LTV because those who return to shop your brand purchase 31% more on average than new customers. Over time, loyal customers are estimated to be worth 10x more than their first purchase.
March 01, 2020 | Formation,
And research has shown that nearly 40% of a store’s revenue is generated from only 8% of its most loyal, repeat customers.
And research has shown that nearly 40% of a store’s revenue is generated from only 8% of its most loyal, repeat customers.
March 01, 2020 | Formation,
25% to 100% The increase of average profit per customer that results from just a 5% increase in customer loyalty.
25% to 100% The increase of average profit per customer that results from just a 5% increase in customer loyalty.
March 01, 2020 | Company Name,
60% to 70% - The probability of selling to an existing customer, compared to just 5% to 20% for new prospect.
60% to 70% - The probability of selling to an existing customer, compared to just 5% to 20% for new prospect.
March 01, 2020 | Company Name,
89% Companies that see customer experience as a key factor in driving customer loyalty and retention.
89% Companies that see customer experience as a key factor in driving customer loyalty and retention.
March 01, 2020 | Company Name,
76% Consumers who said loyalty programs are part of their relationship with brands
76% Consumers who said loyalty programs are part of their relationship with brands
March 01, 2020 | Company Name,
50% The likelihood that existing customers are to try new products, compared to new customers
50% The likelihood that existing customers are to try new products, compared to new customers
March 01, 2020 | Company Name,
83% Consumers who are more likely to continue doing business with certain brands as a result of loyalty programs
83% Consumers who are more likely to continue doing business with certain brands as a result of loyalty programs
February 04, 2020 | Formation,
Personalization is the ultimate measure of a quality customer experience, with 91% of customers more likely to shop with brands that provide relevant offers and recommendations.
Personalization is the ultimate measure of a quality customer experience, with 91% of customers more likely to shop with brands that provide relevant offers and recommendations.
February 04, 2020 | Formation,
80% of customers are more likely to purchase a product or service from a brand who provides personalized experiences
80% of customers are more likely to purchase a product or service from a brand who provides personalized experiences
February 04, 2020 | Formation,
89% of digital businesses are investing in personalization
89% of digital businesses are investing in personalization
February 04, 2020 | Formation,
63% of marketers say datadriven personalization is the most difficult online tactic to execute
63% of marketers say datadriven personalization is the most difficult online tactic to execute
February 04, 2020 | Formation,
55% of marketers don’t feel they have sufficient customer data to implement effective personalization
55% of marketers don’t feel they have sufficient customer data to implement effective personalization
February 04, 2020 | Formation,
92% of marketers report using personalization techniques in their marketing
92% of marketers report using personalization techniques in their marketing
February 04, 2020 | Formation,
48% of customers have left a brand’s website and purchased from a competitor due to a poorly personalized experience
48% of customers have left a brand’s website and purchased from a competitor due to a poorly personalized experience
February 01, 2020 | Company Name, Retail Touchpoints - Loyalty Playbook 2019
As many as 52 percent of retailers offer a loyalty program today, with another 12 percent planning to implement one. (Retail Touchpoints - Loyalty Playbook 2019 w/ Highlights)
As many as 52 percent of retailers offer a loyalty program today, with another 12 percent planning to implement one. (Retail Touchpoints - Loyalty Playbook 2019 w/ Highlights)
January 29, 2020 | Clarus Commerce,
We found that nearly 70% of consumers agree their loyalty is more difficult for a retailer to maintain than ever before, while 88% agree retailers could do more to earn their long-term loyalty
We found that nearly 70% of consumers agree their loyalty is more difficult for a retailer to maintain than ever before, while 88% agree retailers could do more to earn their long-term loyalty
January 22, 2020 | Company Name,
Our Loyalty Report found that only 22% of loyalty Members are very satisfied with the level of personalization they get from brands with which they interact.
Our Loyalty Report found that only 22% of loyalty Members are very satisfied with the level of personalization they get from brands with which they interact.
January 22, 2020 | Company Name,
On even the most basic level, brands are falling short. While the vast majority of Members say information such as their first and last names, and demographic details (96%) are being collected, only 57% say that information is...
On even the most basic level, brands are falling short. While the vast majority of Members say information such as their first and last names, and demographic details (96%) are being collected, only 57% say that information is used.
January 22, 2020 | Company Name,
Our research found that when personalization is done well, there is a 6.4× lift in satisfaction. Other benefits are: Members “say good things about the brand” (6× lift), “stay longer,” (5.2....
Our research found that when personalization is done well, there is a 6.4× lift in satisfaction. Other benefits are: Members “say good things about the brand” (6× lift), “stay longer,” (5.2.× lift) and “spend more with the brand” (3.5× lift)—all important KPIs for loyalty marketers aiming to keep Members engaged and drive bottom-line results.
January 22, 2020 | Company Name,
5 recommendations to help brands move forward on personalization:
5 recommendations to help brands move forward on personalization:
January 22, 2020 | Company Name,
Just get started: Many marketers feel they need to get their entire house in order—from having the right technologies in place to breaking down organizational siloes—before they can unlock personalization. While...
Just get started: Many marketers feel they need to get their entire house in order—from having the right technologies in place to breaking down organizational siloes—before they can unlock personalization. While those factors are important, our advice is to just get started. Everything you need to do personalization effectively is available to you. Don’t let striving for perfection get in the way of making progress. Just make sure you use the data you’re asking for in ways that add to the relationship.
January 22, 2020 | Company Name,
Take credit for your efforts: Consumers are often blind to the level of personalization that brands are serving up because they don’t recognize their experience is different from that of others. Be sure to overtly draw...
Take credit for your efforts: Consumers are often blind to the level of personalization that brands are serving up because they don’t recognize their experience is different from that of others. Be sure to overtly draw attention to and take credit for your personalization efforts. For example, with an email, you can confidently write, “This has been personalized just for you.” Members will feel more special and recognized—two important drivers of Member satisfaction.
January 22, 2020 | Company Name,
Put an eye to privacy: You may have permission to collect and use data, but you can’t do personalization well without an eye to privacy. The beauty of loyalty is that it is an overt, transparent relationship. Consumers...
Put an eye to privacy: You may have permission to collect and use data, but you can’t do personalization well without an eye to privacy. The beauty of loyalty is that it is an overt, transparent relationship. Consumers expect brands to know them if they’ve signed up to a program. That said, you must always consider where your personalization efforts will land on the “cool to creepy” continuum. For example, a customer might not mind being alerted to a promotion when they walk past their favorite coffee shop. Yet, if they’re driving by their bank and get an alert about a payment, it might feel more invasive.
January 22, 2020 | Company Name,
Keep up with changing preferences: Consumers aren’t static: their preferences, interests, behaviors, and life stages all change over time. Don’t take a “set it and forget it” approach. Check in with...
Keep up with changing preferences: Consumers aren’t static: their preferences, interests, behaviors, and life stages all change over time. Don’t take a “set it and forget it” approach. Check in with your Members regularly about their needs and use the data in a way that aligns with their current preferences.
January 22, 2020 | Company Name,
Focus on the person, not on the purchase: Brands that focus their personalization efforts beyond the purchase itself to include all the important moments that comprise the Member’s experience with the brand, and that...
Focus on the person, not on the purchase: Brands that focus their personalization efforts beyond the purchase itself to include all the important moments that comprise the Member’s experience with the brand, and that endeavor to fulfil on a broader set of customer needs, will be successful in achieving personalization that truly delivers.
January 01, 2020 | Clarus Commerce,
In 2020, loyalty is critical: Nearly two-thirds of customers say their loyalty is more difficult for retailers to maintain than ever before, confirming what we already know to be true: With unlimited choices at customers&rsquo...
In 2020, loyalty is critical: Nearly two-thirds of customers say their loyalty is more difficult for retailers to maintain than ever before, confirming what we already know to be true: With unlimited choices at customers’ fingertips, earning loyalty today takes more than just a plastic punch card or weekly coupon.
January 01, 2020 | Clarus Commerce,
69% of premium loyalty members plan to join additional premium programs in 2020
69% of premium loyalty members plan to join additional premium programs in 2020
January 01, 2020 | Clarus Commerce,
94% of premium loyalty members shop at that program’s retailer at least once a month
94% of premium loyalty members shop at that program’s retailer at least once a month
January 01, 2020 | Clarus Commerce,
70% of those not in a premium program would join if their favorite retailer offered one and the benefits were valuable
70% of those not in a premium program would join if their favorite retailer offered one and the benefits were valuable
January 01, 2020 | Clarus Commerce,
88% of respondents are likely to choose a retailer whose premium loyalty program they belong to over a competitor that is offering a lower price
88% of respondents are likely to choose a retailer whose premium loyalty program they belong to over a competitor that is offering a lower price
January 01, 2020 | Clarus Commerce,
74% of millennials plan to join additional premium loyalty programs in 2020
74% of millennials plan to join additional premium loyalty programs in 2020
January 01, 2020 | Clarus Commerce,
The survey found that 66% of respondents currently belong to a premium loyalty program. This is a promising increase when compared to the 58% reported in 2019.
The survey found that 66% of respondents currently belong to a premium loyalty program. This is a promising increase when compared to the 58% reported in 2019.
January 01, 2020 | Clarus Commerce,
In fact, 67% of respondents are likely to join a premium loyalty program if they already belong to that retailer’s free loyalty program.
In fact, 67% of respondents are likely to join a premium loyalty program if they already belong to that retailer’s free loyalty program.
January 01, 2020 | Clarus Commerce,
First and foremost, 40% of respondents expect to receive their premium loyalty benefits immediately, not after 10 purchases and not after a month of consistent buying.
First and foremost, 40% of respondents expect to receive their premium loyalty benefits immediately, not after 10 purchases and not after a month of consistent buying.
January 01, 2020 | Clarus Commerce,
During the holiday season, millennial shoppers are fiercely loyal to their favorite retailers: 89% of millennial respondents are more likely to holiday shop at a retailer where they are already a loyalty member. And among...
During the holiday season, millennial shoppers are fiercely loyal to their favorite retailers: 89% of millennial respondents are more likely to holiday shop at a retailer where they are already a loyalty member. And among millennials who are already premium loyalty members and plan to join more programs in 2020, the number who choose their loyalty retailers during the holidays jumped to 95%.
January 01, 2020 | Clarus Commerce,
“Early” is even earlier than brands might initially think for the holiday shopping season, especially for this demographic. In fact, nearly half (48%) of millennials begin holiday shopping before October, and just...
“Early” is even earlier than brands might initially think for the holiday shopping season, especially for this demographic. In fact, nearly half (48%) of millennials begin holiday shopping before October, and just under 1 in 4 do so before July. For those millennials who begin holiday shopping before October, 73% have joined a loyalty program solely to use the benefits and rewards during the holiday shopping season.
January 01, 2020 | Company Name,
In a Mastercard global consumer study, nearly eight in 10 say they use contactless payments
In a Mastercard global consumer study, nearly eight in 10 say they use contactless payments
January 01, 2020 | Company Name,
Between February and March, contactless transactions grew twice as fast as non-contactless transactions in the grocery and drug store categories
Between February and March, contactless transactions grew twice as fast as non-contactless transactions in the grocery and drug store categories
January 01, 2020 | Company Name,
79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers. Consumer polling by Mastercard, studying changing consumer behaviors in 19 countries around the...
79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers. Consumer polling by Mastercard, studying changing consumer behaviors in 19 countries around the world, paints a picture of accelerated and sustained contactless adoption.
January 01, 2020 | Company Name,
Globally, nearly half of respondents (46 percent) have swapped out their top-of-wallet card for one that offers contactless – this proportion climbs to 52 percent among those under 35 years old.
Globally, nearly half of respondents (46 percent) have swapped out their top-of-wallet card for one that offers contactless – this proportion climbs to 52 percent among those under 35 years old.
January 01, 2020 | Company Name,
The majority of respondents (82 percent) view contactless as the cleaner way to pay, and contactless payments are up to 10 times faster than other in-person payment methods, enabling customers to get in and out of stores faster.
The majority of respondents (82 percent) view contactless as the cleaner way to pay, and contactless payments are up to 10 times faster than other in-person payment methods, enabling customers to get in and out of stores faster.
January 01, 2020 | Company Name,
This trend appears to be here to stay as approximately three quarters (74 percent) state they will continue to use contactless post-pandemic.
This trend appears to be here to stay as approximately three quarters (74 percent) state they will continue to use contactless post-pandemic.
January 01, 2020 | Company Name,
Points’ data shows that up to 26% of total promotional revenue can come from smart web and mobile placements.
Points’ data shows that up to 26% of total promotional revenue can come from smart web and mobile placements.
January 01, 2020 | Company Name,
About 84% of customers say that being treated like a person, not a number, is very important to winning their business
About 84% of customers say that being treated like a person, not a number, is very important to winning their business
January 01, 2020 | Company Name,
70% of customers say that connected processes, including offers designed based on past purchases, are very important to earning their business.
70% of customers say that connected processes, including offers designed based on past purchases, are very important to earning their business.
January 01, 2020 | Company Name,
42% of marketers do not segment at all, despite the fact that segmented, campaigns account for 77% of the email ROI
42% of marketers do not segment at all, despite the fact that segmented, campaigns account for 77% of the email ROI
January 01, 2020 | Company Name,
48% of consumers have left a brand’s website and purchased from a competitor due to a poorly personalized experience.
48% of consumers have left a brand’s website and purchased from a competitor due to a poorly personalized experience.
January 01, 2020 | CrowdTwist,
We asked consumers to tell us what emotion they felt when they think about their favorite brands. Almost half of the respondents answered “happy”. The second strongest emotion was “understood”.
We asked consumers to tell us what emotion they felt when they think about their favorite brands. Almost half of the respondents answered “happy”. The second strongest emotion was “understood”.
January 01, 2020 | CrowdTwist,
What exactly makes a consumer feel happy or valued? We asked consumers what makes them loyal to a specific brand and 72% answered a good product selection, 67% answered that the products are fairly priced, and 43% said a good...
What exactly makes a consumer feel happy or valued? We asked consumers what makes them loyal to a specific brand and 72% answered a good product selection, 67% answered that the products are fairly priced, and 43% said a good shopping experience.
January 01, 2020 | CrowdTwist,
62% of the consumers we surveyed answered that they could be persuaded to choose one brand over another due to the presence of a loyalty program.
62% of the consumers we surveyed answered that they could be persuaded to choose one brand over another due to the presence of a loyalty program.
January 01, 2020 | CrowdTwist,
40% of respondents said their favorite brand has a loyalty program and they are a member. 20% said their favorite brand doesn’t have a loyalty program but they would join if they did.
40% of respondents said their favorite brand has a loyalty program and they are a member. 20% said their favorite brand doesn’t have a loyalty program but they would join if they did.
January 01, 2020 | Company Name,
71% of the consumers we surveyed are active in at least one to five loyalty programs per month. 56% of respondents have at least one loyalty program app on their phone.
71% of the consumers we surveyed are active in at least one to five loyalty programs per month. 56% of respondents have at least one loyalty program app on their phone.
January 01, 2020 | CrowdTwist,
Reward redemption is also comparatively high. 68% of people redeem rewards at least once a quarter, and 25% of those redeem at least once a month.
Reward redemption is also comparatively high. 68% of people redeem rewards at least once a quarter, and 25% of those redeem at least once a month.
January 01, 2020 | CrowdTwist,
71% of people are active in at least one to five loyalty programs per month.
71% of people are active in at least one to five loyalty programs per month.
January 01, 2020 | CrowdTwist,
The main reasons why consumers abandon loyalty programs are because the rewards aren’t compelling or relevant enough (27%), and it takes too long to earn points (27%).
The main reasons why consumers abandon loyalty programs are because the rewards aren’t compelling or relevant enough (27%), and it takes too long to earn points (27%).
January 01, 2020 | CrowdTwist,
54% of consumers said the number one reason they join a loyalty program is to save money. The second biggest reason consumers join is for member-only perks like free shipping and free samples.
54% of consumers said the number one reason they join a loyalty program is to save money. The second biggest reason consumers join is for member-only perks like free shipping and free samples.
January 01, 2020 | CrowdTwist,
Our research finds that 39% of consumers want free delivery and 29% want special member prices and perks as a loyalty program member. Consumers are less interested in VIP events or access to exclusive sales promotions.
Our research finds that 39% of consumers want free delivery and 29% want special member prices and perks as a loyalty program member. Consumers are less interested in VIP events or access to exclusive sales promotions.
January 01, 2020 | CrowdTwist,
Our research found that consumers want to be rewarded for recommending or endorsing a brand. For example, 72% of consumers answered that they would write reviews or refer their friends to earn points. In addition, 87% of respondents answered that they would refer friends and family to their...
Our research found that consumers want to be rewarded for recommending or endorsing a brand. For example, 72% of consumers answered that they would write reviews or refer their friends to earn points. In addition, 87% of respondents answered that they would refer friends and family to their favorite brand.
January 01, 2020 | CrowdTwist,
People understand the value of loyalty programs, and are willing to pay for them. 59% of people are willing to pay for a loyalty program with valuable perks like free shipping (for example, Amazon Prime).
People understand the value of loyalty programs, and are willing to pay for them. 59% of people are willing to pay for a loyalty program with valuable perks like free shipping (for example, Amazon Prime).
January 01, 2020 | CrowdTwist,
64% of consumers prefer to shop online and 48% of consumers also enjoy shopping in-store.
64% of consumers prefer to shop online and 48% of consumers also enjoy shopping in-store.
January 01, 2020 | CrowdTwist,
41% of consumers still enjoy trying and buying in-store, however 40% of consumers stated that long check-out lines is their biggest in-store shopping frustration.
41% of consumers still enjoy trying and buying in-store, however 40% of consumers stated that long check-out lines is their biggest in-store shopping frustration.
January 01, 2020 | CrowdTwist,
Only 37% of respondents are willing to download an app to help them navigate a store and check inventory. We also found that 64% of consumers prefer to be left alone when browsing in-store.
Only 37% of respondents are willing to download an app to help them navigate a store and check inventory. We also found that 64% of consumers prefer to be left alone when browsing in-store.
January 01, 2020 | CrowdTwist,
Over half of the consumers we surveyed cite high shipping fees as their biggest online shopping frustration, followed by fees for returns and lengthy delivery wait times.
Over half of the consumers we surveyed cite high shipping fees as their biggest online shopping frustration, followed by fees for returns and lengthy delivery wait times.
January 01, 2020 | CrowdTwist,
While 45% of the people we surveyed said they were willing to share their data in exchange for personalized experiences there is a massive opportunity for brands to build trust with consumers and overcome concerns they have around data collection and use.
While 45% of the people we surveyed said they were willing to share their data in exchange for personalized experiences there is a massive opportunity for brands to build trust with consumers and overcome concerns they have around data collection and use.
January 01, 2020 | CrowdTwist,
Of the consumers we surveyed we found that 55% want to receive personalized recommendations, however, only 37% have purchased something that was recommended to them by a brand in the past six months. Bad personalization is worse than no personalization.
Of the consumers we surveyed we found that 55% want to receive personalized recommendations, however, only 37% have purchased something that was recommended to them by a brand in the past six months. Bad personalization is worse than no personalization.
January 01, 2020 | CrowdTwist,
Only 12% of the consumers we surveyed said their favorite brand successfully personalizes for them.
Only 12% of the consumers we surveyed said their favorite brand successfully personalizes for them.
January 01, 2020 | CrowdTwist,
Most popular loyalty programs in the U.S: These are the top three mentioned loyalty programs our survey respondents participate in: 1. Amazon Prime 2. Kroger Plus 3. Starbucks
Most popular loyalty programs in the U.S: These are the top three mentioned loyalty programs our survey respondents participate in: 1. Amazon Prime 2. Kroger Plus 3. Starbucks
January 01, 2020 | CrowdTwist,
A third of customers (34%), especially millennials and younger consumers, demand more bespoke and alternative benefits for their loyalty instead of points. In 2013, 73% of women and 55% of men said they really valued the benefits they got from loyalty cards, but this sentiment fell to 63% of...
A third of customers (34%), especially millennials and younger consumers, demand more bespoke and alternative benefits for their loyalty instead of points. In 2013, 73% of women and 55% of men said they really valued the benefits they got from loyalty cards, but this sentiment fell to 63% of women and 45% of men by 2019. 60% of consumers who say their loyalty to their favourite brand is genuine go on to name brand social responsibility as a reason for their loyalty.
January 01, 2020 | CrowdTwist,
We asked survey participants to select all of the rewards that appeal most to them. 88% of people want discounts and cash back rewards, 65% want free products, and 41% want to be able to redeem for charitable donations.
We asked survey participants to select all of the rewards that appeal most to them. 88% of people want discounts and cash back rewards, 65% want free products, and 41% want to be able to redeem for charitable donations.
January 01, 2020 | Company Name,
Loyalty leaders grow revenues roughly 2.5x as fast as other companies in their industries.
Loyalty leaders grow revenues roughly
2.5x as fast as other companies in their industries.
January 01, 2020 | Company Name,
According to Marketing Metrics, the probability of selling to an existing customer is up to 14 times higher than the probability of selling to a new customer.
January 01, 2020 | Company Name,
Bain & Company and Harvard Business School report that "increasing customer retention rates by 5% increases profits by 25% to 95%."
January 01, 2020 | Company Name,
Research found that existing customers are 50% more likely to try new products and spend 31% more, on average, compared to new customers.
January 01, 2020 | Company Name,
According to Temkin Group, 77% of customers would recommend a brand to a friend after a single positive experience.
January 01, 2020 | Company Name,
Bond Brand Loyalty • 77% of consumers say they are likely to stay with a brand that has a loyalty program.
Bond Brand Loyalty • 77% of consumers say they are likely to stay with a brand that has a loyalty program.
January 01, 2020 | Company Name,
70% of consumers are more likely to recommend a brand with a good loyalty program.
70% of consumers are more likely to recommend a brand with a good loyalty program.
January 01, 2020 | Company Name,
63% of consumers say they're prepared to modify their spending habits in order to maximize the benefits of a loyalty program.
63% of consumers say they're prepared to modify their spending habits in order to maximize the benefits of a loyalty program.
January 01, 2020 | Company Name,
PossibleNOW™, a leading provider of enterprise preference management, consent, and compliance solutions, today announced the results of its latest survey, showing 81% of U.S. businesses engaged in international...
PossibleNOW™, a leading provider of enterprise preference management, consent, and compliance solutions, today announced the results of its latest survey, showing 81% of U.S. businesses engaged in international telemarketing report little to no knowledge of international laws and regulations.
January 01, 2020 | Company Name,
When survey respondents were asked what their biggest concerns related to global consumer contact regulations were, 65% stated that financial penalties were top of mind. However, when asked if they register with relevant Do...
When survey respondents were asked what their biggest concerns related to global consumer contact regulations were, 65% stated that financial penalties were top of mind. However, when asked if they register with relevant Do Not Call lists to prevent violations that would result in fines prior to conducting outbound calling campaigns in other countries, 54% said they either did not register at all or they weren’t sure if they registered.
January 01, 2020 | Yotpo,
Brands seeing traffic increase 72%
Brands seeing no change in traffic 21%
Brands seeing a decrease in traffic 7%
Brands seeing traffic increase 72%
Brands seeing no change in traffic 21%
Brands seeing a decrease in traffic 7%
January 01, 2020 | Yotpo,
94% Stated online shopping will be an important activity during the current crisis
94% Stated online shopping will be an important activity during the current crisis
January 01, 2020 | Yotpo,
45% Said online shopping will be a “necessity” for them to live their daily lives
45% Said online shopping will be a “necessity” for them to live their daily lives
January 01, 2020 | Yotpo,
When asked if their websites are prepared to handle the anticipated influx in traffic due to more people shopping online, amazingly, 94% of respondents said “yes.” This would be great if it were true, but history...
When asked if their websites are prepared to handle the anticipated influx in traffic due to more people shopping online, amazingly, 94% of respondents said “yes.” This would be great if it were true, but history
suggests otherwise. Each year, retail brands have around 10 months to prepare for the five biggest shopping days of the year: “Cyber 5.” And every year, major brands and small brands alike experience slow and inconsistent
site performance, crashed sites and use of waiting room technologies, destroyed reputations, issues at checkout, and millions of dollars lost to lack of preparedness.
January 01, 2020 | Yotpo,
Because of government mandates, many “non-essential” physical stores were forced to close down, while online stores can remain in operation. While it’s fortunate that brands can continue selling
online...
Because of government mandates, many “non-essential” physical stores were forced to close down, while online stores can remain in operation. While it’s fortunate that brands can continue selling
online, there are still many challenges these brands are facing. For example, what can brands do to make sure they don’t run out of inventory? What about the inventory that’s been left in stores? Can retailers make up for the lost brick & mortar sales by selling
that inventory online? 69% of brands are planning to do just that. Since online traffic is increasing, inventory can be taken from physical stores and sold online. But it needs to be done fast — especially for brands that sell seasonal items, like apparel and footwear.
With the way things are looking, online shopping is not going to slow down anytime soon, so there is a solid opportunity here to make up for lost sales.
January 01, 2020 | Yotpo,
74% of brands are heavily focused on investing in digital
74% of brands are heavily focused on investing in digital
January 01, 2020 | Yotpo,
Out of the brands seeing an increase in online traffic, 80% are pushing forward and
investing more in digital.
Out of the brands seeing an increase in online traffic, 80% are pushing forward and
investing more in digital.
January 01, 2020 | Yotpo,
Out of the brands seeing no change or a decrease in online traffic, only 24% are shifting
their focus to digital.
Out of the brands seeing no change or a decrease in online traffic, only 24% are shifting
their focus to digital.
January 01, 2020 | Yotpo,
Let’s take one step deeper. Out of all the respondents that are seeing an increase in online traffic, nearly 60% of brands are focusing heavily on marketing promotions. Seems to be working.
Let’s take one step deeper. Out of all the respondents that are seeing an increase in online traffic, nearly 60% of brands are focusing heavily on marketing promotions. Seems to be working.
January 01, 2020 | Generali Global Assistance,
Both seniors and millennials are impacting the U.S. in discernable and distinctive ways, affecting everything from the housing market to workplace culture to the healthcare industry. And with seniors and millennials making up...
Both seniors and millennials are impacting the U.S. in discernable and distinctive ways, affecting everything from the housing market to workplace culture to the healthcare industry. And with seniors and millennials making up over half the U.S. population – seniors making up 28.9% and millennials making up 23.3% – it’s easy to understand why.
January 01, 2020 | Generali Global Assistance,
21% of seniors and 22% of millennials are connecting to 7+ wi-fi accessible devices on a weekly basis, but the majority are connecting to 5 or less (73% of seniors and 66% of millennials).
21% of seniors and 22% of millennials are connecting to 7+ wi-fi accessible devices on a weekly basis, but the majority are connecting to 5 or less (73% of seniors and 66% of millennials).
January 01, 2020 | Generali Global Assistance,
Unsurprisingly, millennials lead the way in terms of digital service adoption with one exception: 2% more seniors say they shop online versus millennials (87% versus 85%).
Unsurprisingly, millennials lead the way in terms of digital service adoption with one exception: 2% more seniors say they shop online versus millennials (87% versus 85%).
January 01, 2020 | Generali Global Assistance,
Across generations, the biggest gap in digital service use is seen in riding sharing apps – while just 15% of seniors use these services, 37% of millennials say they do.
Across generations, the biggest gap in digital service use is seen in riding sharing apps – while just 15% of seniors use these services, 37% of millennials say they do.
January 01, 2020 | Generali Global Assistance,
While many seniors (39%) have them listed on a sheet of paper that’s locked in their home or office, most millennials (40%) utilize an online password storage system.
While many seniors (39%) have them listed on a sheet of paper that’s locked in their home or office, most millennials (40%) utilize an online password storage system.
January 01, 2020 | Generali Global Assistance,
Fortunately, a very small number from each generation “use the same password for all online accounts” (3% of seniors and 5% of millennials).
Fortunately, a very small number from each generation “use the same password for all online accounts” (3% of seniors and 5% of millennials).
January 01, 2020 | Generali Global Assistance,
Across generations, a similar number have a few different passwords that they rotate between accounts so that there’s no need to store them (16% of millennials and 14% of seniors).
Across generations, a similar number have a few different passwords that they rotate between accounts so that there’s no need to store them (16% of millennials and 14% of seniors).
January 01, 2020 | Generali Global Assistance,
Seniors have a leg up on millennials regarding password reuse: 45% of seniors use the same password across 0-1 online accounts, while only 31% of millennials can say the same (most millennials [43%] are using the same password...
Seniors have a leg up on millennials regarding password reuse: 45% of seniors use the same password across 0-1 online accounts, while only 31% of millennials can say the same (most millennials [43%] are using the same password across 2-3 accounts).
While
January 01, 2020 | Generali Global Assistance,
44% of seniors and 48% of millennials always change their password afer a breach.
44% of seniors and 48% of millennials always change their password afer a breach.
January 01, 2020 | Generali Global Assistance,
3% of both seniors and millennials never change their password after a breach.
3% of both seniors and millennials never change their password after a breach.
January 01, 2020 | Generali Global Assistance,
While almost half of millennials (49%) have chosen the highest privacy settings possible, only 30% of seniors can say the same.
While almost half of millennials (49%) have chosen the highest privacy settings possible, only 30% of seniors can say the same.
January 01, 2020 | Generali Global Assistance,
While 42% of millennials say they are extremely likely or likely to share “your location and away from home status at the time you are away,” only 14% of seniors practice this risky habit.
While 42% of millennials say they are extremely likely or likely to share “your location and away from home status at the time you are away,” only 14% of seniors practice this risky habit.
January 01, 2020 | Generali Global Assistance,
27% of millennials say they are extremely likely or likely to share their social media passwords with close friends
27% of millennials say they are extremely likely or likely to share their social media passwords with close friends
January 01, 2020 | Generali Global Assistance,
A whopping 56% of millennials allow either parents, siblings, close friends, or another familial relative to access their banking information.
A whopping 56% of millennials allow either parents, siblings, close friends, or another familial relative to access their banking information.
January 01, 2020 | Generali Global Assistance,
19% of seniors allow either parents, siblings, close friends, or another familial relative to access their banking information.
19% of seniors allow either parents, siblings, close friends, or another familial relative to access their banking information.
January 01, 2020 | Generali Global Assistance,
Almost 1 in 2 (46%) of seniors and just 1 in 3 (33%) of millennials say no one else has access to their banking information.
Almost 1 in 2 (46%) of seniors and just 1 in 3 (33%) of millennials say no one else has access to their banking information.
January 01, 2020 | Generali Global Assistance,
We’ll admit we were a little shocked to see that over half of millennials and roughly 1 in 5 seniors share their banking information with at least one family member or friend outside of their spouse. But perhaps we...
We’ll admit we were a little shocked to see that over half of millennials and roughly 1 in 5 seniors share their banking information with at least one family member or friend outside of their spouse. But perhaps we shouldn't be so surprised knowing that familiar fraud is on the rise: Javelin saw this rate jump to 15% in their 2018 Identity Fraud Study.
January 01, 2020 | Generali Global Assistance,
While 35% of seniors feel they have a solid foundation of identity theft prevention knowledge and/or regularly seek out such knowledge, only 28% of millennials feel this way.
While 35% of seniors feel they have a solid foundation of identity theft prevention knowledge and/or regularly seek out such knowledge, only 28% of millennials feel this way.
January 01, 2020 | Generali Global Assistance,
For those that didn’t feel they had a good grasp on identity theft prevention, the trending reason for seniors was “there’s so much conflicting information that I’m not sure who to trust” and for...
For those that didn’t feel they had a good grasp on identity theft prevention, the trending reason for seniors was “there’s so much conflicting information that I’m not sure who to trust” and for millennials “I know the information exists but don’t know where to find it.”
January 01, 2020 | Generali Global Assistance,
And while 21% of seniors regularly seek out the latest and most relevant identity theft prevention information, just 13% of millennials are doing so.
And while 21% of seniors regularly seek out the latest and most relevant identity theft prevention information, just 13% of millennials are doing so.
January 01, 2020 | Generali Global Assistance,
The top three “safe habits” that seniors and millennials engage in were the same: antivirus/antimalware (79% seniors and 55% of millennials); regularly checking their credit report/score (56% of seniors and 44% of...
The top three “safe habits” that seniors and millennials engage in were the same: antivirus/antimalware (79% seniors and 55% of millennials); regularly checking their credit report/score (56% of seniors and 44% of millennials); and regularly monitoring financial accounts for suspicious activity (63% of seniors and 40% of millennials).
January 01, 2020 | Generali Global Assistance,
58% of seniors and 62% of millennials believe they’re doing all they can to protect themselves, but just 21% of seniors and 13% of millennials have identity theft protection.
58% of seniors and 62% of millennials believe they’re doing all they can to protect themselves, but just 21% of seniors and 13% of millennials have identity theft protection.
January 01, 2020 | Generali Global Assistance,
Many consumers – no matter their age – aren’t sure where to buy an identity protection program, despite wanting one. A previous GGA study revealed that 58% of U.S. consumers plan to buy an identity protection...
Many consumers – no matter their age – aren’t sure where to buy an identity protection program, despite wanting one. A previous GGA study revealed that 58% of U.S. consumers plan to buy an identity protection program – so why the disparity? Often, it’s simply a matter of opportunity, and for most, the companies they trust to protect such data just aren’t offering a solution.
January 01, 2020 | Generali Global Assistance,
Amongst seniors, 84% believe that financial institutions are doing all they can to protect their data, and 82% believe that insurance companies are doing all they can.
Amongst seniors, 84% believe that financial institutions are doing all they can to protect their data, and 82% believe that insurance companies are doing all they can.
January 01, 2020 | Generali Global Assistance,
Amongst millennials, 80% believe that financial institutions are doing all they can to protect their data, and 88% believe that insurance companies are doing all they can.
Amongst millennials, 80% believe that financial institutions are doing all they can to protect their data, and 88% believe that insurance companies are doing all they can.
January 01, 2020 | Company Name,
A little over 50% of our respondents said that they or someone in their household was working or studying from home.
A little over 50% of our respondents said that they or someone in their household was working or studying from home.
January 01, 2020 | Company Name,
As network of clients sees an 20% year-over-year increase in online orders since the beginning of 2020, Bazaarvoice highlights how user-generated content, social commerce, and brand advocacy are critical to e-commerce success.
As network of clients sees an 20% year-over-year increase in online orders since the beginning of 2020, Bazaarvoice highlights how user-generated content, social commerce, and brand advocacy are critical to e-commerce success.
January 01, 2020 | Company Name,
When shopping online, the largest portion of shoppers (56%) said reviews were the e-commerce feature they relied on most to make informed purchase decisions faster, far ahead of the product description and professional photos ...
When shopping online, the largest portion of shoppers (56%) said reviews were the e-commerce feature they relied on most to make informed purchase decisions faster, far ahead of the product description and professional photos (16%). When asked what type of UGC they wish they had more access to, photos from real customers was consumers’ top request. UGC doesn’t just address these preferences, it also impacts revenue: globally, when shoppers engage with reviews on best-in-class websites, there is a 138% lift in conversion and a 159% increase in revenue per visitor, both up from the previous year. To address this preference for more UGC, especially now as more consumers are shopping online, we expect brands to prioritize UGC on the e-commerce product page and to incorporate a wider variety of authentic content from consumers, making product descriptions and professional photos the secondary focus.
January 01, 2020 | Company Name,
Not only do consumers prefer recommendations from peers, they are also purchasing directly from each other: This evolution of the typical e-commerce environment is already playing out one step further in two different but...
Not only do consumers prefer recommendations from peers, they are also purchasing directly from each other: This evolution of the typical e-commerce environment is already playing out one step further in two different but related trends: social commerce and recommerce. In the last year, 45% of respondents said they had purchased a product through a social media platform, 41% had purchased a product an influencer had recommended, and 62% had made a purchase from a secondhand marketplace. With much of the world shifting to online environments in the last two months, brands should determine how social commerce plays a role in their e-commerce strategy, particularly platforms or features that allow consumers to connect and shop with each other, with brands playing a less overt role.
January 01, 2020 | Company Name,
Brands should leverage increased customer feedback to their advantage: Consumers can reach out to brands at any time through a variety of channels. Compared to other regions, North American consumers were most likely to say...
Brands should leverage increased customer feedback to their advantage: Consumers can reach out to brands at any time through a variety of channels. Compared to other regions, North American consumers were most likely to say they had complained about a brand on social media (44%) and to have asked a brand a question across different channels, including through chat bots (36%), online Q&A features (41%), and store associates (46%). The always-on nature of customer feedback should be an advantage for brands, as long as they respond to and learn from their customers. 89% of consumers expect to hear from a brand within 24 hours when they ask a question through social media, and almost half expect brands to improve their products based on negative reviews. As consumers are unable to experience products and engage with brands in person, brands should be prepared to address an influx of customer questions and feedback, identify common praise and complaints, and quickly learn from this feedback to strengthen their business.
January 01, 2020 | Company Name,
To build trust with consumers, brands and retailers should evaluate their approach to brand advocacy: Consumers look to a wide variety of people when it comes to reviews, recommendations, and content to inform purchase...
To build trust with consumers, brands and retailers should evaluate their approach to brand advocacy: Consumers look to a wide variety of people when it comes to reviews, recommendations, and content to inform purchase decisions. Overall, 75% of shoppers said they sometimes or always trust consumer reviews, 39% said they trust a brand employees’ product recommendation, and 40% said they’ve purchased a product from an influencer because they trusted their endorsement. It is critical for brands and retailers to have an approach to advocacy that includes a mix of different types of authentic, trustworthy “influencers” — from everyday consumers and employees to subject matter experts and micro-influencers — especially at a time when social media is playing a larger role in the shopping experience. Consumers are choosing to shop with businesses they want to see succeed in a post-pandemic world, and brand trust is more important now than ever: three out of four shoppers choose products based on brand reputation.
January 01, 2020 | Company Name,
The insights we found, while based on research conducted in early 2020, are especially relevant today, as businesses everywhere navigate this period of uncertainty, said Joe Rohrlich, Chief Revenue Officer at Bazaarvoice. More...
The insights we found, while based on research conducted in early 2020, are especially relevant today, as businesses everywhere navigate this period of uncertainty, said Joe Rohrlich, Chief Revenue Officer at Bazaarvoice. More shoppers are turning to online shopping out of convenience and necessity. This shift will accelerate innovation in e-commerce across a variety of industries, and our research shows what consumers are looking for from their shopping experience. Brands that provide an authentic online experience, agile customer service, and the ability for shoppers to connect to each other are poised to succeed now and in the future.
January 01, 2020 | Company Name,
Forrester’s Consumer Technographics reveals that only 24% of US online adults agree that it’s cool to be associated with a company/brand on social media. And 68% don’t agree that brands/companies share...
Forrester’s Consumer Technographics reveals that only 24% of US online adults agree that it’s cool to be associated with a company/brand on social media. And 68% don’t agree that brands/companies share interesting content on social media.
January 01, 2020 | Company Name,
Tellingly, in 2020, only 24% of US online adults agree that it’s cool to be associated with a company or brand on social media (see Figure 1). When organic presences didn’t work, marketers binged on social...
January 01, 2020 | Company Name,
Thirty-seven percent of US online adults believe social media does more harm than good, and only 14% believe the info they read on social media is trustworthy.4 Sometimes brands are the source of this toxicity. Detox tea used...
January 01, 2020 | Formation,
One study shows that 92% of marketers report using personalization techniques in their marketing efforts.
January 01, 2020 | Formation,
About three-quarters of consumers insist that brands must adapt others to their personal requirements and expectations, or they’ll choose to shop elsewhere.
December 31, 2019 | Company Name,
As many as 52% of retailers offer a loyalty program today, with another 12% planning to implement one, according to the 2019 Retail Touch Points Customer Acquisition and Retention Benchmark Report. Loyalty members candrive a...
As many as 52% of retailers offer a loyalty program today, with another 12% planning to implement one, according to the 2019 Retail Touch Points Customer Acquisition and Retention Benchmark Report. Loyalty members candrive a large portion of company sales: 44% of retailers sayat least 40% of their total revenue comes from loyalty program members. As many as 60% report that members spend 2X to 3X more than non-members, a LoyaltyOne report said.
December 31, 2019 | Company Name,
With shoppers on average participating in 14.8 memberships , they are active in less than half, according to Bond Brand Loyalty.
With shoppers on average participating in 14.8 memberships , they are active in less than half, according to Bond Brand Loyalty.
December 31, 2019 | Company Name,
Upon establishing a loyalty strategy, retailers first must differentiate between building true loyal connections and delivering pure incentives or discounts, said Shep Hyken, Chief Amazement Officer at Shepard Presentations...
Upon establishing a loyalty strategy, retailers first must differentiate between building true loyal connections and delivering pure incentives or discounts, said Shep Hyken, Chief Amazement Officer at Shepard Presentations.
December 31, 2019 | Company Name,
Many of today’s revamped loyalty programs involve incentives and benefits including points, product discounts (68%), cashback rewards (61%), birthday perks (57%) and free shipping (49%), according to the 2019 Gartner L2...
Many of today’s revamped loyalty programs involve incentives and benefits including points, product discounts (68%), cashback rewards (61%), birthday perks (57%) and free shipping (49%), according to the 2019 Gartner L2 Loyalty Intelligence Report.
August 29, 2019 | Company Name,
The study authors found that retail app users buy 33 percent more frequently, they buy 34 percent more items, and they spend 37 percent more than non-app user customers over 18 months after app launch.
The study authors found that retail app users buy 33 percent more frequently, they buy 34 percent more items, and they spend 37 percent more than non-app user customers over 18 months after app launch.
August 29, 2019 | Company Name,
At the same time, app users return products 35 percent more frequently, and they return 35 percent more items at a 41 percent increase in dollar value.
At the same time, app users return products 35 percent more frequently, and they return 35 percent more items at a 41 percent increase in dollar value.
August 29, 2019 | Company Name,
All factors considered, the researchers found that app users spend 36 percent more net of returns.
All factors considered, the researchers found that app users spend 36 percent more net of returns.
April 16, 2019 | Company Name,
Nearly 4 in 5 Americans (79%) say they would be more likely to join a customer loyalty program that does not require them to carry a physical card (e.g., participation available digitally), according to a new U.S. survey...
Nearly 4 in 5 Americans (79%) say they would be more likely to join a customer loyalty program that does not require them to carry a physical card (e.g., participation available digitally), according to a new U.S. survey conducted online by The Harris Poll on behalf of Wilbur.
April 16, 2019 | Company Name,
58% of Americans would be less likely to join a customer loyalty program that requires them to download an app to access the benefits 26% say they would be much less likely, according to a new U.S. survey conducted online...
58% of Americans would be less likely to join a customer loyalty program that requires them to download an app to access the benefits 26% say they would be much less likely, according to a new U.S. survey conducted online by The Harris Poll on behalf of Wilbur.
April 16, 2019 | Company Name,
More than 3 in 4 Americans (76%) would be more likely to join a customer loyalty program that collects only their name and phone number 32% would be much more likely, according to a new U.S. survey conducted online by The...
More than 3 in 4 Americans (76%) would be more likely to join a customer loyalty program that collects only their name and phone number 32% would be much more likely, according to a new U.S. survey conducted online by The Harris Poll on behalf of Wilbur.
April 16, 2019 | Company Name,
71% of Americans would be less likely to join a customer loyalty program that collects personal information (e.g., address, account information) 27% say they would be much less likely, according to a new U.S. survey conducted online by The Harris Poll on behalf of Wilbur.
71% of Americans would be less likely to join a customer loyalty program that collects personal information (e.g., address, account information) 27% say they would be much less likely, according to a new U.S. survey conducted online by The Harris Poll on behalf of Wilbur.
January 01, 2019 | Company Name,
Adding a loyalty program to an e-commerce platform can increase average order quantity by 319%.
January 01, 2019 | PDI,
15% of members interact with their loyalty programs daily, up from 10% in 2015.
15% of members interact with their loyalty programs daily, up from 10% in 2015.
January 01, 2019 | PDI,
50% of consumers say their primary reason for joining a loyalty program is to earn rewards on everyday purchases.
50% of consumers say their primary reason for joining a loyalty program is to earn rewards on everyday purchases.
January 01, 2019 | Company Name,
Less than 8% of consumers say rewards aren’t at all important to their purchasing decisions.
January 01, 2019 | Company Name,
75% of consumers say they are likely to make another purchase after receiving an incentive.
75% of consumers say they are likely to make another purchase after receiving an incentive.
January 01, 2019 | Company Name,
45% of consumers made one to three purchase because of incentives in the past year.
45% of consumers made one to three purchase because of incentives in the past year.
January 01, 2019 | Company Name,
18% of consumers say incentives always sway them to choose one brand over another, even if they’re loyal to the brand without rewards.
18% of consumers say incentives always sway them to choose one brand over another, even if they’re loyal to the brand without rewards.
January 01, 2019 | Yotpo,
29% of customers want rewards to be more interesting.
January 01, 2019 | Yotpo,
25% of consumers say they are more loyal to brands now than they were a year ago.
25% of consumers say they are more loyal to brands now than they were a year ago.
January 01, 2019 | Yotpo,
15% of consumers are more likely to buy from a brand if they are part of a loyalty program.
15% of consumers are more likely to buy from a brand if they are part of a loyalty program.
January 01, 2019 | Company Name,
The average consumer belongs to 14.8 loyalty programs but is only active in 6.7 of them.
The average consumer belongs to 14.8 loyalty programs but is only active in 6.7 of them.
January 01, 2019 | Company Name,
44% of loyalty program members say they are very satisfied with the program, down from 47% in 2018.
January 01, 2019 | Company Name,
73% of consumers are more likely to recommend brands with good loyalty programs.
73% of consumers are more likely to recommend brands with good loyalty programs.
January 01, 2019 | Company Name,
79% of consumers say loyalty programs make them more likely to continue doing business with brands.
79% of consumers say loyalty programs make them more likely to continue doing business with brands.
January 01, 2019 | Company Name,
32% of consumers strongly agree that a loyalty program makes their brand experience better.
32% of consumers strongly agree that a loyalty program makes their brand experience better.
January 01, 2019 | Company Name,
22% of loyalty program members say they are very satisfied with the level of personalization they receive in the programs.
January 01, 2019 | Company Name,
Ever since I started this project, the martech landscape has grown year-over-year by double or, originally, triple digits. The 2017 edition had 39% more solutions than 2016. The 2018 one had 27% more than 2017. Its growth has...
Ever since I started this project, the martech landscape has grown year-over-year by double or, originally, triple digits. The 2017 edition had 39% more solutions than 2016. The 2018 one had 27% more than 2017. Its growth has been slowing, a kind of law of large numbers inevitability. But when you’re talking thousands of solutions, double-digit growth is still pretty massive.
January 01, 2019 | Company Name,
The 2019 edition, however, only grew 3%.
The 2019 edition, however, only grew 3%.
January 01, 2019 | Company Name,
1. Amazon: online retail (#1) 2. Google: search engines (#2) 3. Samsung: smartphones (#6) 4. Amazon: tablets (#9) 5. Apple: tablets (#7) 6. Netflix: video streaming (#4) 7. Amazon: video streaming (#5) 8. Apple: smartphones...
1. Amazon: online retail (#1) 2. Google: search engines (#2) 3. Samsung: smartphones (#6) 4. Amazon: tablets (#9) 5. Apple: tablets (#7) 6. Netflix: video streaming (#4) 7. Amazon: video streaming (#5) 8. Apple: smartphones (#3) 9. Trader Joe’s: natural food retail (#10) 10. Hyundai: automotive (#14) 11. Twitter: social networking (#23) 12. WhatsApp: instant messaging (#11) 13. Chick-fil-A: casual/fast-casual (#24) 14. Dunkin’: out-of-home coffee (#19) 15. Domino’s: pizza (#12) 16. Ford: automotive (#15) 17. Nike: athletic footwear (#18) 18. Discover: credit cards (#26) 19. Avis: car rental (#21) 20. Toyota: automotive (#22)
January 01, 2019 | Company Name,
From 2017 to 2018, gift card sales increased by more than 10%. A corresponding increase of almost 10% was seen in overall sales dollars.
From 2017 to 2018, gift card sales increased by more than 10%. A corresponding increase of almost 10% was seen in overall sales dollars.
January 01, 2019 | Company Name,
while in-store sales continue to account for more than half of annual gift card sales, the percentage decreased slightly in favor of third-party sales in 2018
while in-store sales continue to account for more than half of annual gift card sales, the percentage decreased slightly in favor of third-party sales in 2018
January 01, 2019 | Company Name,
Sales of gift cards increased almost across the board for restaurant segments. Fine dining was the only space that saw a decrease from 2017 to 2018, and it was less than 1%. However, the average load in fine dining increased slightly and was enough to compensate for the minor dip in card sales...
Sales of gift cards increased almost across the board for restaurant segments. Fine dining was the only space that saw a decrease from 2017 to 2018, and it was less than 1%. However, the average load in fine dining increased slightly and was enough to compensate for the minor dip in card sales. Quick-service restaurants saw the most dramatic increase, with almost 18% more gift cards sold in 2018. Casual dining’s increase of around 10% was consistent with overall sales trends, while fast-casual saw an increase of just under 4%.
January 01, 2019 | Company Name,
The average load of stored value was higher with e-gift cards than physical cards across all concepts, with casual and fast-casual having the largest disparities. Possible reasons include the intangibility of virtual money influencing customers to spend more and higher-value virtual gift cards...
The average load of stored value was higher with e-gift cards than physical cards across all concepts, with casual and fast-casual having the largest disparities. Possible reasons include the intangibility of virtual money influencing customers to spend more and higher-value virtual gift cards being purchased for repeated use from a mobile wallet. However, since e-gift represents a small percentage of overall gift card sales, restaurants should still prioritize the use of physical gift cards.
January 01, 2019 | Company Name,
Sales of gift cards during the holidays drove a large portion of the increase in card sales from 2017 to 2018, as the popularity of gifting stored-value cards continued to grow. The average increase in card sales throughout the year was around 6.3%, but during the holiday months, gift card sales...
Sales of gift cards during the holidays drove a large portion of the increase in card sales from 2017 to 2018, as the popularity of gifting stored-value cards continued to grow. The average increase in card sales throughout the year was around 6.3%, but during the holiday months, gift card sales increased over 15% from 2017.
January 01, 2019 | Company Name,
Redemption activity is rapid early on and levels off at about six months from purchase. While the majority of gift cards are redeemed within two months, these curves vary based on restaurant service type, sales channel, and whether cards are virtual or physical.
Redemption activity is rapid early on and levels off at about six months from purchase. While the majority of gift cards are redeemed within two months, these curves vary based on restaurant service type, sales channel, and whether cards are virtual or physical.
January 01, 2019 | Company Name,
Physical stored-value cards consistently have a slightly lower redemption rate within six months when compared to e-gift cards, which are 3% more likely to be redeemed. About 8% of e-gift cards are redeemed on the same day of purchase, which is perhaps due to e-gift promotions or ease of purchase...
Physical stored-value cards consistently have a slightly lower redemption rate within six months when compared to e-gift cards, which are 3% more likely to be redeemed. About 8% of e-gift cards are redeemed on the same day of purchase, which is perhaps due to e-gift promotions or ease of purchase and transfer
January 01, 2019 | Company Name,
Whereas half of quick-service gift cards are redeemed in just over a month, it takes closer to six months to reach 50% redemption for fine dining. Fast-casual initially exceeds casual dining, but at the six-month mark, the redemption rates for both are 65%.
Whereas half of quick-service gift cards are redeemed in just over a month, it takes closer to six months to reach 50% redemption for fine dining. Fast-casual initially exceeds casual dining, but at the six-month mark, the redemption rates for both are 65%.
January 01, 2019 | Company Name,
For quick-service coffee shops and cafés, programs that combine stored-value and loyalty cards tend to make a major impact. Customers whose loyalty cards contained stored value visited 138% more and spent 120% more than those with loyalty only last year. If your quick-service café is hoping to...
For quick-service coffee shops and cafés, programs that combine stored-value and loyalty cards tend to make a major impact. Customers whose loyalty cards contained stored value visited 138% more and spent 120% more than those with loyalty only last year. If your quick-service café is hoping to boost sales and loyalty, adding stored value merits strong consideration.
January 01, 2019 | Company Name,
Only 30% of new car buyers in the U.S. have a positive opinion of the Autonomous Mode feature and only 25% would consider the feature in their next vehicle.
Only 30% of new car buyers in the U.S. have a positive opinion of the Autonomous Mode feature and only 25% would consider the feature in their next vehicle.
January 01, 2019 | Company Name,
If given the choice, only 6% of new car buyers would purchase a fully autonomous vehicle while the majority (57%) would purchase a vehicle with an autonomous mode and 37% would just purchase a standard vehicle.
If given the choice, only 6% of new car buyers would purchase a fully autonomous vehicle while the majority (57%) would purchase a vehicle with an autonomous mode and 37% would just purchase a standard vehicle.
January 01, 2019 | Company Name,
The earliest consumers expect to see autonomous vehicles in their country is in 2023.
The earliest consumers expect to see autonomous vehicles in their country is in 2023.
January 01, 2019 | Company Name,
The study revealed there are connected car features drivers would be interested in today. In a list of 16, the top-rated selection was the Accident Avoidance feature
The study revealed there are connected car features drivers would be interested in today. In a list of 16, the top-rated selection was the Accident Avoidance feature
January 01, 2019 | Company Name,
38% of visitors stop engaging on websites with unattractive content and layouts.
38% of visitors stop engaging on websites with unattractive content and layouts.
January 01, 2019 | Company Name,
NEW SURVEY COMMISSIONED BY AMERICAN EXPRESS REVEALS THAT 86% OF AMERICANS WON’T USE THEIR CREDIT CARD REWARDS FOR THEIR HOLIDAY SHOPPING THIS YEAR, HIGHLIGHTING UNTAPPED POTENTIAL TO LEVERAGE VALUABLE REWARDS POINTS
NEW SURVEY COMMISSIONED BY AMERICAN EXPRESS REVEALS THAT 86% OF AMERICANS WON’T USE THEIR CREDIT CARD REWARDS FOR THEIR HOLIDAY SHOPPING THIS YEAR, HIGHLIGHTING UNTAPPED POTENTIAL TO LEVERAGE VALUABLE REWARDS POINTS
January 01, 2019 | Company Name,
According to a recent survey commissioned by American Express, over 3 in 5 (61%) are likely to spend more time holiday shopping than working the week before the December holidays this year.
According to a recent survey commissioned by American Express, over 3 in 5 (61%) are likely to spend more time holiday shopping than working the week before the December holidays this year.
January 01, 2019 | Company Name,
Over two-thirds of Americans (70%) admitted that they needed to de-stress from their holiday shopping. For Americans who have had to de-stress after holiday shopping, 62% did so by buying a gift for themselves.
Over two-thirds of Americans (70%) admitted that they needed to de-stress from their holiday shopping. For Americans who have had to de-stress after holiday shopping, 62% did so by buying a gift for themselves.
January 01, 2019 | Company Name,
Holiday shopping lists can be a daunting task to take on. Nearly 2 in 5 (37%) of Americans plan to buy more than 10 gifts for their family and friends this holiday season, with an average planning to buy a total of 18 gifts...
Holiday shopping lists can be a daunting task to take on. Nearly 2 in 5 (37%) of Americans plan to buy more than 10 gifts for their family and friends this holiday season, with an average planning to buy a total of 18 gifts. Not only that, 74% plan to spend the same or more this year on gifts than last year.
January 01, 2019 | Company Name,
More than half of Americans (51%) report getting gift cards during the holiday season both to help them buy gifts or give as a gift itself. However, of that group, only over a third (36%) have used credit card(s) rewards...
More than half of Americans (51%) report getting gift cards during the holiday season both to help them buy gifts or give as a gift itself. However, of that group, only over a third (36%) have used credit card(s) rewards points to do so.
January 01, 2019 | Company Name,
Many people are also looking to spread holiday cheer by giving back to nonprofits during the holidays. This year, 73% of Americans said they are likely to donate to a charity this holiday season, up from last year (60...
Many people are also looking to spread holiday cheer by giving back to nonprofits during the holidays. This year, 73% of Americans said they are likely to donate to a charity this holiday season, up from last year (60%). However, half of Americans (50%) are not aware that they can use credit card rewards points to do so, with 3 in 10 completely unaware.
January 01, 2018 | Yotpo,
52% of American consumers will join the loyalty program of a brand they make frequent purchases from.
52% of American consumers will join the loyalty program of a brand they make frequent purchases from.
January 01, 2018 | Company Name,
18% of consumers engage with every loyalty program of which they are a member.
18% of consumers engage with every loyalty program of which they are a member.
January 01, 2018 | Company Name,
75% of consumers say they would engage more with loyalty programs they can easily access from a smartphone.
75% of consumers say they would engage more with loyalty programs they can easily access from a smartphone.
January 01, 2018 | Company Name,
31% of consumers say their biggest issue with loyalty programs is that the rewards expire before they can use them, the most common response.
31% of consumers say their biggest issue with loyalty programs is that the rewards expire before they can use them, the most common response.
January 01, 2018 | Company Name,
37% of customers are willing to pay to upgrade to an enhanced tier of a loyalty program.
37% of customers are willing to pay to upgrade to an enhanced tier of a loyalty program.
January 01, 2018 | Company Name,
87% of consumers are open to brands monitoring details of their activity if it leads to more personalized rewards.
87% of consumers are open to brands monitoring details of their activity if it leads to more personalized rewards.
January 01, 2018 | Company Name,
19% of loyalty program members say their program makes them feel special and recognized.
January 01, 2018 | Company Name,
71% of consumers say loyalty programs are a meaningful part of their brand relationships.
71% of consumers say loyalty programs are a meaningful part of their brand relationships.
January 01, 2018 | Company Name,
Loyalty program members spend 27% more when the brand establishes a positive emotional connection.
Loyalty program members
spend 27% more when the brand establishes a positive emotional connection.
January 01, 2018 | Epsilon,
In fact, 80% of customers said they are more likely to purchase a product or service from a brand that provides personalized experiences.
In fact, 80% of customers said they are more likely to purchase a product or service from a brand that provides personalized experiences.
January 01, 2018 | Company Name, US Bureau of Labor Statistics
The median number of years that wage and salary workers had been with their current employer was 4.2 years in January 2018. Median employee tenure in January 2018 was higher among older workers than younger ones. For example, the median tenure of workers ages 55 to 64 (10.1 years) was more than...
The median number of years that wage and salary workers had been with their current employer was 4.2 years in January 2018. Median employee tenure in January 2018 was higher among older workers than younger ones. For example, the median tenure of workers ages 55 to 64 (10.1 years) was more than three times that of workers ages 25 to 34 (2.8 years). (US Bureau of Labor Statistics - Median tenure with current employer was 4.2 years in January 2018)
January 01, 2018 | Company Name,
Corporate giving in 2017 increased to $20.77 billion—an 8.0% increase from 2016.
Corporate giving in 2017 increased to $20.77 billion—an 8.0% increase from 2016.
January 01, 2018 | Company Name,
$5 billion = approximately how much money is raised through workplace giving annually.
$5 billion = approximately how much money is raised through workplace giving annually.
January 01, 2018 | Company Name,
Nearly 60% of companies offer paid time off for employees to volunteer, and an additional 21% plan to offer release time in the next two years.
Nearly 60% of companies offer paid time off for employees to volunteer, and an additional 21% plan to offer release time in the next two years.
January 01, 2018 | Company Name,
92% of surveyed corporate human resources executives agree that contributing business skills and expertise to a nonprofit can be an effective way to improve employees’ leadership and broader professional skill sets.
92% of surveyed corporate human resources executives agree that contributing business skills and expertise to a nonprofit can be an effective way to improve employees’ leadership and broader professional skill sets.
January 01, 2018 | Company Name,
88% believe effective employee engagement programs help attract and retain employees.
88% believe effective employee engagement programs help attract and retain employees.
January 01, 2018 | Company Name,
77% of the respondents believe that offering employee engagement opportunities is an important recruitment strategy to attract millennials.
77% of the respondents believe that offering employee engagement opportunities is an important recruitment strategy to attract millennials.
January 01, 2018 | Company Name,
The median employee participation rate for matching gift programs is 9%.
The median employee participation rate for matching gift programs is 9%.
January 01, 2018 | Company Name,
Mentioning matching gifts in fundraising appeals results in a 71% increase in the response rate and a 51% increase in the average donation amount (and that’s prior to receiving matching gift funds).
Mentioning matching gifts in fundraising appeals results in a 71% increase in the response rate and a 51% increase in the average donation amount (and that’s prior to receiving matching gift funds).
January 01, 2018 | Company Name,
84% of survey participants revealed they’re more likely to donate if a match was offered.
84% of survey participants revealed they’re more likely to donate if a match was offered.
January 01, 2018 | Company Name,
12.3% of total corporate cash contributions went through corporate matching gift programs.
12.3% of total corporate cash contributions went through corporate matching gift programs.
January 01, 2018 | Company Name,
Walmart leads the pack with $311.6 million in cash donations
Walmart leads the pack with $311.6 million in cash donations
January 01, 2018 | Company Name,
85% of companies in the US have a formal domestic corporate giving program in place vs. only 45% with a formal international program.
85% of companies in the US have a formal domestic corporate giving program in place vs. only 45% with a formal international program.
January 01, 2018 | Company Name,
78% of Americans want companies to address social justice issues.
78% of Americans want companies to address social justice issues.
January 01, 2018 | Company Name,
88% of Millennials find their job more fulfilling when they have opportunities to make a positive impact on society and the environment.
88% of Millennials find their job more fulfilling when they have opportunities to make a positive impact on society and the environment.
January 01, 2018 | Company Name,
Purpose-driven consumer companies achieved a compounded annual growth rate of 9.85% over five years, compared to just 2.4% for the whole S&P 500 Consumer Sector.
Purpose-driven consumer companies achieved a compounded annual growth rate of 9.85% over five years, compared to just 2.4% for the whole S&P 500 Consumer Sector.
December 01, 2017 | Company Name, State of the Global Workplace
Gallup’s 2017 State of Global Workplace Report found that 85 percent of workers from around the world are not engaged or are actively disengaged with their jobs. (Gallup State Global Workplace 2017)
Gallup’s 2017 State of Global Workplace Report found that 85 percent of workers from around the world are not engaged or are actively disengaged with their jobs. (Gallup State Global Workplace 2017)
January 01, 2017 | Company Name,
More than 90% of companies have some sort of loyalty program.
More than 90% of companies have some sort of loyalty program.
January 01, 2017 | Company Name,
Loyalty program membership in the U.S. grew at a rate of 26.7% from 2012-2014.
January 01, 2017 | Company Name,
57% of consumers spend more on brands to which they are loyal.
January 01, 2017 | Company Name,
79% of U.S. citizens expect businesses to continue improving their CSR efforts
79% of U.S. citizens expect businesses to continue improving their CSR efforts
January 01, 2017 | Company Name,
63% of Americans are hopeful businesses will take the lead to drive social and environmental change moving forward, in the absence of government regulation
63% of Americans are hopeful businesses will take the lead to drive social and environmental change moving forward, in the absence of government regulation
January 01, 2017 | Company Name,
87% will purchase a product because a company advocated for an issue they cared about and 76% will refuse to purchase a company’s products or services...
87% will purchase a product because a company advocated for an issue they cared about and 76% will refuse to purchase a company’s products or services upon learning it supported an issue contrary to their beliefs
January 01, 2017 | Company Name,
86% of Americans expect companies to do more than make a profit, also address social and environmental issues
86% of Americans expect companies to do more than make a profit, also address social and environmental issues
January 01, 2017 | Company Name,
When asked to identify the most important responsible business practice, Americans felt being a good employer was the top priority (35%), customer want to do business with companies that take care of their own people
When asked to identify the most important responsible business practice, Americans felt being a good employer was the top priority (35%), customer want to do business with companies that take care of their own people
January 01, 2017 | Company Name,
73% of consumers said they would stop purchasing from a company if it shared a different perspective on social justice issues
73% of consumers said they would stop purchasing from a company if it shared a different perspective on social justice issues
January 01, 2017 | Company Name,
65% of consumers said that when a company takes a stand on a social or environmental issue, they will do research to ensure the company is being authentic
65% of consumers said that when a company takes a stand on a social or environmental issue, they will do research to ensure the company is being authentic
January 01, 2017 | Company Name,
The top actions Americans will take remain to boycott irresponsible business actions (88%) and reward buying a product with a social or environmental benefit (87%)
The top actions Americans will take remain to boycott irresponsible business actions (88%) and reward buying a product with a social or environmental benefit (87%)
January 01, 2017 | Company Name,
Millenials are the most likely to hold companies accountable for producing and communicationg results of CSR efforts (88% vs 82% U.S. average)
Millenials are the most likely to hold companies accountable for producing and communicationg results of CSR efforts (88% vs 82% U.S. average)
January 01, 2017 | Company Name,
Millenials are the most likely group to seek out responsible products whenever possible (85% vs 79% U.S. average)
Millenials are the most likely group to seek out responsible products whenever possible (85% vs 79% U.S. average)
January 01, 2006 | Company Name,
Cause-marketing spending will rise 20.5% this year to $1.34 billion, projects sponsorship consultancy IEG, Inc.
Cause-marketing spending will rise 20.5% this year to $1.34 billion, projects sponsorship consultancy IEG, Inc.
January 01, 2006 | Company Name,
Marketers spent $1.11 billion on cause-related sponsorships and activation last year, according to IEG research. The projected increase makes cause marketing the fastest-growing segment of sponsorship, outpacing the industry...
Marketers spent $1.11 billion on cause-related sponsorships and activation last year, according to IEG research. The projected increase makes cause marketing the fastest-growing segment of sponsorship, outpacing the industry’s overall growth rate of 10.6% to a projected $13.4 billion, per IEG.
January 01, 2006 | Company Name,
The projected growth gives cause marketing a 10% share of overall sponsorship spending (up from 9% in 2005). Sports sponsorship, by contrast, is expected to fall to about $8.84 billion, 66% of total sponsorship spending (from...
The projected growth gives cause marketing a 10% share of overall sponsorship spending (up from 9% in 2005). Sports sponsorship, by contrast, is expected to fall to about $8.84 billion, 66% of total sponsorship spending (from 69% last year).
January 01, 2006 | Company Name,
The marketers most active in cause sponsorship: specialty retailers, automakers, banks, financial services and non-alcoholic beverages (see chart). Industry segments slowing their use of cause tie-ins: airlines, beer, personal...
The marketers most active in cause sponsorship: specialty retailers, automakers, banks, financial services and non-alcoholic beverages (see chart). Industry segments slowing their use of cause tie-ins: airlines, beer, personal-care products and telecommunications.