Videos & Podcasts

When it comes to loyalty among mobile phone users in the U.S., wireless carriers should start thinking long and hard about their ability to retain customers. According to a recent study released by WDS, a Xerox Company, 36% of U.S. customers...Read More

Voice of the Customer (VoC) is a market research technique used to capture customers’ expectations, preferences and aversions. Driven by today’s need to create actionable insight out of data, VoC has converged with business process...Read More

Fifty-three percent of mobile industry leaders believe that improving customers’ retail experience will be essential to creating a successful mobile wallet scheme. That’s what a recent SAP survey at the 2013 GSMA Mobile World...Read More

Through the Loyalty 360 Thought Leadership series we invite you to hear first-hand insights and perspectives from the thought leadership driving the customer engagement and loyalty industry today. In this video blog, Loyalty 360 interviews BJ...Read More

Through the Loyalty 360 Thought Leadership series we invite you to hear first-hand insights and perspectives from the thought leadership driving the customer engagement and loyalty industry today. In this video blog, Loyalty 360 interviews...Read More

Baby boomers might get credit for breaking the cultural mold, but Millennials, their second generation of offspring – the first being Generation X –  are proving just as exciting and lucrative in their own unique way.Read Full...Read More

Through the Loyalty 360 Meet the Speaker series we invite you to get a sneak peek into the upcoming webinar Seize the Moments: Capturing the 10 Most Important Customer Experience Moments.In this video blog, Loyalty 360 interviews Paul Sage...Read More

Let’s face it, everyone loves a great deal.  So the decline of daily deal giants LivingSocial and Groupon might seem puzzling to some, but a closer look provides a clear lesson on customer loyalty.Read Full Article Here Read More

Successful B2B organizations thrive on client relationships.  In professional service firms where engagements are complex and evolve over time, managing the client relationship is critical to growth.  This requires aligning needs and...Read More

Through the Loyalty 360 Thought Leadership series we invite you to hear first-hand insights and perspectives from the thought leadership driving the customer engagement and loyalty industry today. In this video blog, Loyalty 360 interviews...Read More