For more information and to submit on the
2022 Loyalty360 Awards, click here.
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Loyalty360 Celebrates 2021 Loyalty360 Awards
Award finalists presented for the final judging round during Loyalty360’s Loyalty Expo in Charlotte
Loyalty360, The Association for Customer Loyalty, is proud to share the winners of the
2021 Loyalty360 Awards, which were announced on October 27 during
Loyalty360's Loyalty Expo in Charlotte, North Carolina. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in fifteen categories, each representing a key facet of a brand’s customer loyalty focus.
Winners for the Loyalty360 360 Degree Awards were also announced during the ceremony. These awards recognize the brands with the best overall weighted average finishes across multiple categories and the suppliers that had the highest weighted average client or multiple client finishes across categories.
The winners for the 2021 Loyalty360 Awards are as follows:
B2B Customer Loyalty
Platinum: Bank of America
Gold: The Home Depot
Silver: Verizon
Bronze: Crunch Fitness
Innovation in Personalization
Platinum: Tim Hortons
Gold: SCENE
Silver: Bank of America
Bronze: Michaels
Customer Loyalty Innovation and Transformation
Platinum: Hertz
Gold: Chipotle
Silver: Air Canada
Bronze: Foot Locker
Program Partnerships
Platinum: Ooredo Qatar
Gold: Ally Financial
Silver: Bal Harbour Shops
Bronze: Wyndham Hotels & Resorts
Honorable Mention: Vitamin Shoppe
Employee Engagement and Impact
Platinum: Best Western
Gold: Otterbox
Silver: Rexall
Bronze: Overstock
Customer Insights & Metrics
Platinum: Michaels
Gold: American Eagle Outfitters
Silver: Wawa
Bronze: Johnson & Johnson
Creative Campaign
Platinum: Best Western
Gold: American Eagle Outfitters
Silver: Wyndham Hotels & Resorts
Bronze:
Galerija Belgrade
Customer Loyalty Strategy
Platinum: Tim Hortons
Gold: Del Taco
Silver: Lenovo
Bronze: Caesars Entertainment
Honorable Mention: American Eagle Outfitters
Loyalty Program Design
Platinum: Ford
Gold: Wyndham Hotels & Resorts
Silver: The North Face
Bronze: Caesars Entertainment
Technology and Trends
Platinum: 7-Eleven
Gold: Metrolink
Silver: Certified Angus Beef
Bronze: Ally Financial
Honorable Mention: Overstock
Incentive and Reward Design
Platinum: Lincoln
Gold: Shell
Silver: LG
Bronze: Foot Locker
Honorable Mention: Price Chopper
Social, Community, and Customer Advocacy
Platinum: Certified Angus Beef
Gold: Ally Financial
Silver: Intesa Sanpaolo
Bronze: Price Chopper
Social Impact and CSR
Platinum: New Seasons Market
Gold: 7-Eleven
Silver: Sleep Number
Bronze: TELUS
CX Strategy
Platinum: Sleep Number
Gold: XL Axiata
Silver: Vitamin Shoppe
Bronze: TELUS
Honorable Mention: SCENE
Mobile-First Customer Experience
Platinum: Ford
Gold: 7-Eleven
Silver: El Pollo Loco
Bronze: Woolworths
Honorable Mention: 7 Leaves
360 Degree (Supplier)
Platinum: The Lacek Group
Gold: Brierley
Silver: Cheetah Digital
Bronze: Clutch
360 Degree (Brand)
Platinum (Tie): Ford, Tim Hortons, and Best Western
Bronze: 7-Eleven
Congratulations to all of this year’s winners! For more information on Loyalty Expo or the Loyalty360 Awards, contact Loyalty360.
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Loyalty360, the association for customer loyalty, has announced the winners of the
2020 Loyalty360 Awards, on December 8 during a virtual ceremony. The awards recognize brands that build more robust and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in 13 individual categories, representing a vital facet of a brand's customer loyalty focus.
Winners for the Loyalty360 360 Degree Awards were also announced during the ceremony. These awards recognize brands with the best overall weighted average finishes across multiple categories, along with the suppliers that had the highest weighted average client or multiple client finishes across categories.
The winners for the 2020 Loyalty360 Awards are:
B2B Customer Loyalty
• Platinum: Floor & Decor (in partnership with Augeo)
• Gold: Ally Financial
• Silver: Essilor of America (in partnership with Brierley)
• Bronze: Bank of America Innovation in Corporate Social Responsibility:
• Platinum: Air Canada
• Gold: TELUS (in partnership with Aimia)
• Silver: AARP (in partnership with Merkle)
• Bronze: Caesars Entertainment
Business Transformation
• Platinum: Wawa
• Gold: The GIANT Company
• Silver: SCENE (in partnership with Elemental)
• Bronze: Air Canada
Customer Engagement & Advocacy
• Platinum: Chipotle
• Gold: Ally Financial
• Silver: Veggies Made Great (in partnership with Vesta)
• Bronze: Vans (in partnership with Cheetah Digital)
• Honorable Mention: Best Western Hotels & Resorts
Customer Insights & Metrics
• Platinum: Wyndham Hotels & Resorts
• Gold: Caesars Entertainment
• Silver: Donatos Pizza (in partnership with Cheetah Digital)
• Bronze: Black Star Burger (in partnership with Loyalty Plant)
• Honorable Mention: Hibbett Sports
Employee Engagement & Impact
• Platinum: Hannaford Brothers Company
• Gold: Overstock
• Silver: The GIANT Company
• Bronze: Best Western Hotels & Resorts
• Honorable Mention: Sleep Number
• Honorable Mention: Sodexo
Program Partnership
• Platinum: Verizon
• Gold: Floor & Decor (in partnership with Augeo)
• Silver: Sony Rewards
• Bronze: Best Western Hotels & Resorts
• Honorable Mention: Fido Wireless (in partnership with Prizelogic)
Incentive and Reward Design
• Platinum: LEGO (in partnership with Oracle)
• Gold: The Vitamin Shoppe
• Silver: American Eagle Outfitters
• Bronze: Wyndham Hotels & Resorts
• Honorable Mention: Vans (in partnership with Cheetah Digital)
• Honorable Mention: Shell (in partnership with Wunderman Thompson)
Loyalty Program Design
• Platinum: 19 Crimes Wine (in partnership with Prizelogic)
• Gold: Verizon
• Silver: Giant Food
• Bronze: Atlantic Lottery Corporation (in partnership with Splash Dot)
Creative Campaign
• Platinum: Chipotle
• Gold: SCENE (in partnership with Elemental)
• Silver: Sleep Number
• Bronze: American Eagle Outfitters
• Honorable Mention: TELUS (in partnership with Aimia
Customer Loyalty Strategy
• Platinum: 7-Eleven
• Gold: Bank of America
• Silver: T-Mobile (in partnership with The Marketing Store)
• Bronze: Porsche Cars North America
Technology and Trends
• Platinum: Ally Financial
• Gold: 7-Eleven (in partnership with Loyalty Methods)
• Silver: Overstock
• Bronze: Caesars Entertainment
CX Strategy
• Platinum: Wyndham Hotels & Resorts
• Gold: Domino's
• Silver: 7-Eleven
• Bronze: T-Mobile (in partnership with The Marketing Store)
• Honorable Mention: Hibbett Sports
360-Degree (Supplier Partner)
• Platinum: Cheetah Digital
• Gold: Prizelogic
• Silver: The Lacek Group
• Bronze: Augeo
360-Degree (Brand)
• Platinum: Wyndham Hotels & Resorts
• Gold: Ally Financial
• Silver: 7-Eleven
• Bronze: (Tie) Floor & Decor and Verizon
Congratulations to all of this year's Loyalty360 Award winners. For more information about the Loyalty360 Awards or Loyalty Expo, contact
carlystemmer@loyalty360.org.
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Loyalty360, The Association for Customer Loyalty, is proud to share the 2019 Loyalty360 Award winners, which were announced on May 22nd during Loyalty360's
Loyalty Expo in Charlotte. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in twelve categories, each representing a key facet of a brand’s customer loyalty focus. Additionally, winners for the Loyalty360 360 Degree Awards were also announced during the ceremony.
Earlier this spring, four brand finalists for each category were chosen by a board of judges comprised of Loyalty360 members, representing some of the top minds in customer loyalty. During the conference, each of the selected finalists delivered a short presentation on their brand’s award entry, after which conference attendees voted for what they felt represented platinum, gold, silver, and bronze winners in each category.
The winners for the 2019 Loyalty360 Awards are as follows:
B2B Customer Loyalty
• Platinum: Thermo Fisher Scientific
• Gold: Floor and Decor
• Silver: InterContinental Hotels Group (IHG)
• Bronze: Hilton
Creative Campaign
• Platinum: Domino’s
• Gold: Ally Financial
• Silver: Mountain Dew
• Bronze: Sony Rewards
Customer Loyalty Strategy
• Platinum: Sunglass Hut
• Gold: Sumo Sushi & Bento
• Silver: Overstock.com
• Bronze: Wyndham Hotels & Resorts
CX Strategy
• Platinum: Sugarfina
• Gold: Tarte Cosmetics
• Silver: Caesars Entertainment
• Bronze: MGM Resorts International
Employee Engagement
• Platinum: Omni Hotels and Resorts
• Gold: MGM Resorts International
• Silver: Overstock.com
• Bronze: Sodexo
Incentive and Reward Design
• Platinum: Verizon Wireless
• Gold: Mountain Dew
• Silver: Wyndham Hotels & Resorts
• Bronze: TELUS
Influencer Marketing
• Platinum: InterContinental Hotels Group (IHG)
• Gold: The Vitamin Shoppe
• Silver: Sleep Number
• Bronze: Dollar Car Rental
Loyalty Program Design
• Platinum: DSW
• Gold: Cinemark
• Silver: Food Lion
• Bronze: Break Time
Metrics and Measurement
• Platinum: Caesars Entertainment
• Gold: McClatchy
• Silver: Sodexo
• Bronze: Accor
Social Impact
• Platinum: Food Lion
• Gold: DSW
• Silver: Ally Financial
• Bronze: Erie Insurance
Program Partnership
• Platinum: Verizon Wireless
• Gold: Sleep Number
• Silver: Ally Financial
• Bronze: Celebrity Cruises
Technology and Trends
• Platinum: 7-Eleven, Inc.
• Gold: Caesars Entertainment
• Silver: Hertz
• Bronze: Zumiez
360 Degree Vendor
• Platinum: Crowdtwist
• Gold: The Lacek Group
• Silver: Lenati
• Bronze: PrizeLogic
360 Degree Brand
• Platinum: Verizon
• Gold: DSW
• Silver: Caesars Entertainment
• Bronze: Food Lion
Congratulations to all of this year's Loyalty360 Award winners. For more information about the Loyalty360 Awards or Loyalty Expo, contact
carlystemmer@loyalty360.org.
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During the 2018 Loyalty Expo, Loyalty360 recognized the winners of the 2018 Loyalty360 Customer Loyalty360 Awards.
The complete list of winners of this year's awards are as follows:
Employee Engagement
•
Platinum: Vans
•
Gold: GameStop
•
Silver: InterContinental Hotels Group
•
Bronze: Caesars Entertainment
Technology & Trends
•
Platinum: Ally Financial
•
Gold: Best Buy Canada
•
Silver: Balance Grille
•
Bronze: Adore Me
Customer Analytics & Data
•
Platinum: FedEx
•
Gold: Adore Me
•
Silver: Sleep Number
•
Bronze: USA Today
Program Partnership
•
Platinum: American Family Insurance
•
Gold: Caesars Entertainment
•
Silver: SCENE
•
Bronze: Shangri-La Hotels
Loyalty/Reward Program Design
•
Platinum: Minneapolis Institute of Art
•
Gold: FedEx
•
Silver: Cooper’s Hawk Winery & Restaurants
•
Bronze: Galderma
Creative Campaign
•
Platinum: Domino’s
•
Gold: InterContinental Hotels Group
•
Silver: SCENE
•
Bronze: Celebrity Cruises
360-Degree Award - Vendor
•
Platinum: Optimove
•
Gold: Lenati
•
Silver: TLC Marketing
•
Bronze: Brierley + Partners
360-Degree Award - Brand
•
Platinum: FedEx
•
Gold: InterContinental Hotels Group
•
Silver: SCENE
•
Bronze: Caesars Entertainment
A special thanks to our panel of esteemed judges:
•
Lonnie Mayne - Red Shoes Living
•
Margie Kupfer - 3C Interactive
•
Erik Aiple - Collette
•
Paul Costello - SessionM
•
Bob Macdonald - Bond Brand Loyalty
•
Pam Spier - Lenati
•
Erin Raese - Aimia
•
Art Souza - Zylotech
•
Mairead Ridge - Crowdtwist
•
Michael Nelson - bLoyal
•
Jeff Sopko - Baesman
•
Brad Marg - Stellar Loyalty
•
Michela Baxter - HelloWorld
•
Jeremy Brooks - StrayBoots
•
Joe Doran - Persuade Loyalty
•
Lou Ramery – East|West Marketing
•
Tom Haley - Cloud Union
•
Jarred Thomas - Zendesk
•
Jonathan Seabolt - LoyaltyEdge
•
David Andreadakis - Kobie
•
Daniel Kahan - W. Capra Consulting
•
Adam Craig - Deluxe
•
Tamara Oliverio - Epsilon
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2017 Customer Loyalty Awards Results
After deliberation by an objective judging panel of top-level customer loyalty executives, the finalists for the 2017 Loyalty360 Award have been announced. Each of these brands has demonstrated excellence in at least one of six categories, and together comprise a snapshot of the innovators looking to usher in a new era of customer experience, loyalty, and engagement.
“The Loyalty360 Awards are designed to recognize those brands that truly understand the complexities behind our changing industry,” said Mark Johnson, CEO of Loyalty360. “We’re incredibly proud of both the judges and finalists for the work they do in driving customer loyalty forward and look forward to seeing who takes home the top prize next month in Orlando.”
Winners were announced as part of Loyalty Expo 2017, May 2-4 at Caribe Royale in beautiful Orlando, Florida.
And the 2017 Winners are:
360-Degree Award
Platinum -
Caesars Entertainment
Gold -
Barclaycard
Silver -
Deutsche Telekom AG
Bronze -
Celebrity Cruises
Loyalty & Rewards Program
Platinum:
Heathrow Airport
Gold: Barclaycard
Silver: The North Face
Bronze: Pizza Hut
Technology & Trends
Platinum:
Caesars Entertainment
Gold:
Nissan
Silver:
GameStop
Bronze:
Ryder
Customer Experience & Engagement
Platinum:
Celebrity Cruises
Gold:
Caesars Entertainment
Silver:
Ubisoft
Bronze:
Deutsche Telekom AG
Customer Insights
Platinum:
Chicken Salad Chick
Gold:
Caesars Entertainment
Silver:
Arkansas Blue Cross Blue Shield
Bronze:
Dell Technologies
Creative Campaign
Platinum:
Royal Caribbean
Gold:
Domino's
Silver:
Marvel
Bronze:
Citizens Bank
Measurement
Platinum:
Barclaycard
Gold:
KKBOX
Silver:
InterContinental Hotels Group
Bronze:
Deutsche Telekom AG
Special thanks to our 2017 judges:
Jeff Sopko - Baesman
Lonnie Mayne - Red Shoes Living
Joe McClure - Montrose Travel
Chris Martin - Montrose Travel
Bob Macdonald - Bond Brand Loyalty
Margie Kupfer - 3C Interactive
Clay Walton-House - Lenati
Thomas Patchin - House Advantage
Tom Beauchamap - House Advantage
Carlos Dunlap-Beard - Snipp
Rhonda Basler - Hallmark Business Connections
Len Llaguno - Willis Towers Watson
Danika Hoffmann - The Lacek Group
Cassie Boutelle - FIS
Laura Hewitt - Kobie Marketing
David Andreadakis - Kobie Marketing
Narina Sippy - Stellar Loyalty
Brad Marg - Stellar Loyalty
Jonathan Seabolt - Loyalty Edge
Trisha Asgeirsson - MasterCard
Kelly Crerar - IC Group
Anthony Aguiar - IC Group
Michelle Andre - Virtual Incentives
Mairead Ridge - CrowdTwist
Doug Carlson - Parascript
Scott Wallace - Deluxe
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2016 Customer Loyalty Awards Results
A field of 17 brands, representing the cutting edge in customer loyalty, is set to compete in the 3rd annual Loyalty360 Awards. The awards, which recognize the innovation and effectiveness of the world’s best customer loyalty strategies, will be presented during a special luncheon at the 9
th Annual
Loyalty Expo, presented by Loyalty360 – The Association for Customer Loyalty. The event will be held May 24-26, 2016, at the DoubleTree Universal in Orlando, Florida.
New in 2016, finalists were determined by judges from some of the most respected technology and loyalty solution suppliers, while winners will be chosen at the Loyalty Expo by the collective voice of expo attendees, a group consisting of brands across a wide spectrum of industries represented at the 2016 Loyalty Expo.
And the 2016 Winners are:
360-Degree Award
Platinum: San Francisco 49ers
Gold: Kellogg's
Silver: Dell Bronze : Global Hotel Alliance
Loyalty or Rewards Program
Platinum:
GameStop
Gold:
Global Hotel Alliance
Silver:
Kellogg's
Bronze:
Dell
Customer Experience & Engagement
Platinum:
Dell
Gold:
San Francisco 49ers
Silver:
BlueCross BlueShield of South Carolina
Bronze:
InterContinental Hotels Group
Customer Insights
Platinum:Wyndham Rewards
Gold:Thrivent
Silver:Kellogg's
Bronze:InterContinental Hotels Group
Measurement
Platinum:Dunkin' Brands
Gold:Ryder
Silver:Kellogg's
Bronze:InterContinental Hotels Group
Technology & Trends
Platinum:Hilton HHonors
Gold:Caesars Entertainment Corporation
Silver:San Francisco 49ers
Bronze:Kellogg's
Creative Campaign
Platinum:Arby's
Gold:InterContinental Hotels Group
Silver:Global Hotel Alliance
Bronze:Dell
Top international brands will also be recognized for their excellence in each category, lending a global viewpoint to the proceedings and giving unique insight into the common themes (and differentiations) of customer loyalty around the world.
A special thanks to our esteemed panel of judges who are working tirelessly to ensure that truly the best loyalty strategies are recognized as winners for the 2016 awards.