How has CRM changed and how will it change over the next several years?

  • August 29 2011
  • Resource: Multimedia

Mark Johnson, President & CEO of Loyalty 360, asks attendees of CRM Evolution, held in New York, August 8-10, 2011: "In this dynamic marketing and technology environment, how has CRM changed and how will it change or evolve over the next...Read More

What are the greatest opportunities brands have to engage with their customers and clients?

  • August 29 2011
  • Resource: Multimedia

Mark Johnson, President & CEO of Loyalty 360, asks attendees of CRM Evolution, held in New York, August 8-10, 2011: "What are the greatest opportunities brands have to engage with their customers and clients?" Respondents are Vinay Iyer, SAP...Read More

Video Blog: What is the most difficult challenge brands have today in creating engaging customer service?

  • August 29 2011
  • Resource: Multimedia

Mark Johnson, President & CEO of Loyalty 360, asks attendees of CRM Evolution, held in New York, August 8-10, 2011: "What is the most difficult challenge brands have today in creating engaging customer service?" Respondents are Vinay Iyer, SAP...Read More

Social Redemption

  • August 23 2011
  • Resource: Multimedia

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QR Codes Drive Customer Engagement

  • August 15 2011
  • Resource: Multimedia

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How to Combine Social Media and Email Marketing

  • August 09 2011
  • Resource: Multimedia

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Voice of the Customer Hub

  • July 19 2011
  • Resource: Multimedia

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