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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
This is Part I of the presentation. View B2B-Focused Session: The Game Has Changed: Engaging Partners in the New Normal - Part II here. The business-to-business world is changing and the only way to survive in the new normal is to embrace that...Read More
Attendees will actively participate in the following scenario: (1) Be executives for a simulated consumer brand and actively participate in making the final decisions and tradeoffs on deploying a new mobile and social engagement...Read More
Many brands are successful at recruiting consumers to "Like" their Facebook page or "follow" them on Twitter. However, the perpetual challenge is keeping consumers engaged with their brand in the social media environment and motivating brand...Read More
On average, a satisfied customer tells three people about a good product experience. The average dissatisfied customer gripes to 11 people. As the person managing Safelite’s digital presence, Kielmeyer is charged with getting more of...Read More
According to a most studies including the latest from Business Week, over 60% of defecting customers indicated they are satisfied right before they leave. Learn why satisfaction doesn’t equal loyalty or retention and what to do about...Read More
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March 18,2024
March 11,2024
March 06,2024