Social Engagement: Beyond the “Like”

  • November 08 2011
  • Resource: Multimedia
  • Matt Kates, ePrize; Mina Penna, Sabra Dipping Company LLC & Danielle Simon, StrawberryFrog

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B2B-Focused Session: Using Defined Touchpoints to Ensure a Superior Customer Experience

  • November 07 2011
  • Resource: Multimedia
  • Jeffrey Bouchard & Michelle Edwards, FARO Technologies, Inc.

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Doing Digital the Right Way: How to Engage Customers and Manage Perceptions Using a Clear Brand Voice

  • November 07 2011
  • Resource: Multimedia
  • Patricia Reupke, Baylor Health Care System & Jason Cieslak, Siegel+Gale

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B2B-Focused Session: Why B2B Customer Satisfaction Doesn’t Create Loyalty

  • November 07 2011
  • Resource: Multimedia
  • Vicki Cooney, AmerisourceBergen Drug Corporation & Karen Posey, Geehan Group

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Radio Silence Is Costly, NPR Listens and Succeeds with Panels

  • November 07 2011
  • Resource: Multimedia
  • Nancy Porte, Vovici & Ben Robins, NPR

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Turning Customers into Online Advocates

  • November 07 2011
  • Resource: Multimedia
  • Jennifer Kielmeyer, Safelite AutoGlass

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Smart Gamification for Engagement and Loyalty

  • November 07 2011
  • Resource: Multimedia
  • Havy Nguyen, Badgeville:Steve Shea, Ajungo; Jonathan Miller, 4Q & Bryan Boettger, The Buddy Group

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Making the Most of Engagement Data for Learning Impact

  • November 07 2011
  • Resource: Multimedia
  • Claire Howels, Zions Bancorporation

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How to Use Interactive Promotions to Effectively Engage Consumers

  • November 07 2011
  • Resource: Multimedia
  • Carmen Nesenson, BI Worldwide & Nick Pappas, Schwan’s Home Service

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Where is Customer Experience Going? Best Prcatices & Trends

  • November 07 2011
  • Resource: Multimedia
  • a B2B and B2C panel discussion

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