B2B-Focused Session: The Customer’s Voice: Now It’s Time to Listen

  • November 08 2011
  • Resource: Multimedia
  • Drew Chapin, SAP Americas & Paul Hagen, Forrester Research

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Capturing Customer Referrals at the “Moment of Truth”

  • November 08 2011
  • Resource: Multimedia
  • Jim Craig, 1st Advantage Federal Credit Union

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B2B-Focused Session: The Game Has Changed: Engaging Partners in the New Normal

  • November 08 2011
  • Resource: Multimedia
  • Stacy DeLong, The HON Company & Melissa Fruend, Maritz Loyalty and Motivation

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New Member Engagement: Discover the New Paradigm in Member Relationship Nurturing, Formerly Generalized as “Onboarding”

  • November 08 2011
  • Resource: Multimedia
  • Michael O’Brien, Fiserv & Scott Morrison, Fulcrum

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Welcome to the GAME: How GAME Group Uses Customer Insight to Drive a Positive ROI

  • November 08 2011
  • Resource: Multimedia
  • Rob Voase, GAME Group & Nick Afonsky, 5one USA

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Workshop: Partner Optimization

  • November 08 2011
  • Resource: Multimedia
  • David Andreadakis & Rick Boubelik, Aimia

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Time to Grow Up: Youth Acquisition Beyond the Transaction

  • November 08 2011
  • Resource: Multimedia
  • Edwina Doyle, Research In Motion (RIM) & Sean Claessen, Maritz Canada Inc.

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Customer Data, Segmentation & Analysis: Driving Engagement and Customer Strategy

  • November 08 2011
  • Resource: Multimedia
  • Connie Hill, VeraCentra: Heidi Shurtz, Allergan; Sarah Mendez, Mister Carwash & David Sims, GNC

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Membership and Pricing

Videos and podcasts

Membership and Pricing