CONTENT GALLERY

Starbucks Coffee Company has announced plans to make Starbucks Delivers available throughout the United States in early 2020 through an agreement with Uber. The intention to expand follows an 11-market rollout which demonstrated successful...Read More

Customer Experience  Spurred by Amazon, Supermarkets Try Swapping Cashiers for Cameras “A man strolled down the candy aisle of a grocery store in England last month, picked up a bar of chocolate and stashed it in his back pocket. He...Read More

NICE has announced the expansion of its collaboration with Microsoft and will develop new integrations for Microsoft Teams. With soon-to-be added NICE Trading Recording, NICE inContact CXone and NICE Multi Channel Recording integrations...Read More

Fair, a vehicle subscription app, has announced the expansion of its partnership with Uber by offering Fair Credit rewards to eligible Uber Pro drivers. Uber Pro, a program that rewards drivers for their quality and commitment, began piloting in...Read More

Programs  Uber Rewards Customers for Shopping During Rides The service has launched the Cargo Store App, which offers Uber credits for each purchase made. “Riders can purchase products from a curated marketplace when they are on-trip...Read More

The loyalty space has seen some unlikely partnerships in recent years. Brands form these alliances to offer their customers valuable rewards that just so happen to be a product or service from another brand. A new one of these exciting offerings...Read More

Differentiation is pretty important for brands these days. In a challenging environment full of competitors, successful companies will be those that figure out ways to gain an edge and to appear unique to customers. Loyalty is one of the best ways...Read More

Programs  Qantas Overhauls Loyalty Program, Resists Dynamic Pricing The carrier has drastically altered its loyalty programs. “The bulk of the changes center on adjustments to award ticket prices and the fees associated with...Read More

Even legacy brands need the occasional loyalty revamp. This is especially true for brands in the crowded restaurant space. That’s why Friendly’s Restaurants has announced the launch of its new loyalty program, the BFF Club, which gives...Read More

Programs  Nordstrom Offers Early Access to Sale Based on Membership Tiers The retailer has faced backlash as some items in its popular Anniversary Sale ran out before the sale’s official start time. Loyalty members had early access...Read More