CONTENT GALLERY

Programs  Southwest Makes Changes to Rapid Rewards Program The carrier has altered its rewards program, and some changes will appeal to its loyal customers, while others will not. “Members will be happy to learn that their hard-earned...Read More

It looks like exclusive experiences are gaining popularity in the restaurant industry. Remember the Taco Bell Resort? Now, IHOP is offering fans a unique dining experience: a meal in the world’s tiniest IHOP restaurant—and it’s...Read More

We’re excited to announce that the 2019 Customer Expo will feature Eliot Hamlisch, Senior Vice President, Worldwide Loyalty and Partnerships, for Wyndham Hotels & Resorts. Hamlisch has graced past Loyalty360 conferences with his unique...Read More

Programs  Wahlburgers Enhances Its Restaurant Loyal Club with Launch of New Mobile App The Marky-Mark-owned restaurant chain has launched “a new mobile app featuring online ordering and access to extended member benefits through its...Read More

At Forrester’s CX SF 2019 conference, Melissa Schmidt, Autodesk’s Director of Research, Digital Platform & Experience, gave a presentation that advised brands to consider customer experience holistically across touchpoints. This...Read More

Target has announced plans to offer guests an unrivaled experience this holiday season. One approach it will take to offer this experience is adding more associates. The retailer is increasing payroll by nearly $50 million compared to last holiday...Read More

Programs  Parkland Announces Launch of New Journie Rewards The c-store chain has announced “that it is launching Journie, a nationwide rewards and customer loyalty program with CIBC as its strategic banking partner. Journie will offer...Read More

Retailers are not meeting customer expectations and, in many cases, are missing on the fundamentals, according to a new global consumer study by Oracle Retail. Case in point, retailers and consumers dramatically disagree on how easy it is to...Read More

As part of its longstanding commitment to environmental sustainability, Fiji Water has announced a multifaceted initiative to transform its use of plastic. The plan is highlighted by an aggressive timetable to make all plastic bottles from 100...Read More

ProgramsCruise Line’s New Loyalty Program Includes Free Cruises Bahamas Paradise Cruise Line has launched a new loyalty program that “offers free cruises when you earn at least 450 Paradise Reward Points.  You earn points each...Read More