CONTENT GALLERY

InnovationHow Walmart’s Alphabot is Helping to Revolutionize Online Grocery Pickup and DeliveryAlphabot is operational and working with associates at a Walmart supercenter in Salem, New Hampshire. According to a company release, Walmart...Read More

H&M, the clothing retailer with around 4,900 stores, recently unveiled Pay Later, offering a new payment option for the brand’s loyalty members in the United States.   H&M partnered with payment solutions provider Klarna with...Read More

Customer ServiceAlaska Airlines harnesses Northern Lights forecast data for bucket list tripStarting this week, travelers will have the opportunity to see the Northern Lights. Using the University of Alaska Fairbanks ...Read More

McDonald’s has been well recognized in the industry for top notch and disruptive technology integration in customer service. Recently the company created a team dedicated to researching and developing digital experiences for its customers...Read More

BP, which has approximately 7,200 locations across the United States, recently introduced its new loyalty program: BPme Rewards.   Customers can use the BPme app on their mobile device to complete fueling transactions – avoiding the...Read More

Loyalty / Rewards Programs  BP launches new US consumer loyalty programBPme Rewards, a new consumer loyalty program, has been introduced at participating BP and Amoco retail stations across the United States. Customers now can complete...Read More

Innovation  Samsung Showcases Innovative Retail Solutions to Reinvent the Customer Experience at NRF 2020Samsung is featuring its latest innovations for retail at this year’s National Retail Federation (NRF): Retail’s...Read More

In an effort to improve overall customer experience, American Airlines has become the first airline to use Google Assistant’s interpreter mode, helping employees better communicate with travelers who speak a different language.  ...Read More

RestaurantsTaco Bell to Make All its Packaging Recyclable, Compostable, or Reusable by 2025 As part of its 2020 commitments, Taco Bell says it will convert all consumer-facing packaging to be either reusable, recyclable, or compostable at all...Read More

Sally Beauty recently unveiled a new campaign with the motto, "Unleash Your PROtential.” With the goal of conveying to consumers that they can achieve a professional look from home, Sally will have national media campaign throughout the...Read More