Aeroplan and its Members Donate More than 12 Million Miles to Canadian Charities on Mile Matching Da

  • December 16 2009
  • Resource: Daily News
  • Groupe Aeroplan

Montreal, QC – December 10, 2009 – Aeroplan  announced that its members have donated more than 6 million miles as part of “Aeroplan Match Days” with the following Aeroplan Beyond Miles partners: Médecins Sans...Read More

Nielsen, Catalina Launch Service to Measure Sales Impact of Media Buys

  • December 16 2009
  • Resource: Daily News
  • Nielsen Co.

Partnership Combines TV and Online Audience Data With Loyalty Card Purchase NumbersBATAVIA, Ohio—Nielsen Co. has struck a deal to combine its TV ratings and online-audience measurement data with Catalina Marketing’s loyalty-card...Read More

Webtrends Makes Five Web Analytics Predictions for 2010

  • December 16 2009
  • Resource: Daily News
  • Webtrends

Prognostications Include Measurement, Social Media Marketing and Mobile ApplicationsPORTLAND, OR—(December 15, 2009) - Webtrends, an enterprise customer intelligence company, today announced key predictions for the web analytics industry in...Read More

LoyaltyOne Opens Largest Rooftop Solar Panel Installation in Canada

  • December 16 2009
  • Resource: Daily News
  • LoyaltyOne

TORONTO (December 9, 2009) - LoyaltyOne, operators of the AIR MILES Reward Program, celebrated the official opening of a new customer call centre yesterday which has been built towards silver and gold LEED certification and features the largest...Read More

SoundBite Communications Extends the Benefits of Mobile Messaging to the Contact Center

  • December 16 2009
  • Resource: Daily News
  • SoundBite Communications, Inc.

BEDFORD, Mass., Dec. 8, 2009—SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of on-demand, multi-channel proactive customer communications, today announced the release of its Contact Center Text Messaging Solution. This is...Read More

WhatCounts Launches Industry's First Fully Integrated Video Email Platform - Video Email Offers Potential ROI Increase of 300%

  • December 16 2009
  • Resource: Daily News
  • WhatCounts

Seattle, WA December 9, 2009—WhatCounts, a pioneer in the enterprise email category, today announced its latest innovation—Video Mail, the first enterprise-level, email-marketing platform with an integrated video suite. Based upon...Read More

Online Communities Provide Improved Customer Service According To Reality Digital

  • December 16 2009
  • Resource: Daily News
  • Reality Digital

London, UK December 12, 2009—The use of online communities in addressing consumer issues and concerns will result in a more comprehensive customer service process and an improved experience for consumers according to Reality Digital, the...Read More

Alterian Predicts a New decade of Marketing Trends - Social media monitoring, customer engagement and analytics take centre stage in 2010

  • December 15 2009
  • Resource: Daily News
  • Alterian

Social media monitoring, customer engagement and analytics take centre stage in 2010 London, UK – 15 December 2009 – Alterian (LSE: ALN), a leading international integrated marketing platform provider, has released their 2010 forecast...Read More

Global Airlines and Hotels are Struggling to Maximize Revenue

  • December 14 2009
  • Resource: Daily News
  • ICLP

 Global airlines and hotels are struggling to strike a balance between maximizing revenue and ensuring long-term customer loyalty, research by global loyalty marketing agency ICLP has found. Almost a quarter (24%) of those...Read More

Mercedes-Benz Owners Boost Brand to Number One Ranking in J.D. Power and Associates 2009 Customer Retention Study

  • December 13 2009
  • Resource: Daily News
  • Mercedes-Benz USA

Slide 1MONTVALE, N.J., Dec. 11—Mercedes-Benz USA topped off five years of increasing customer retention rates to become the number one brand in the J.D. Power and Associates Customer Retention Study for 2009. According to J.D. Power, the...Read More

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