Why Culture Is the ‘Achilles Heel' of Your Customer Experience Efforts (Part II)

  • July 17 2011
  • Resource: Daily News
  • Maz Iqbal, Business 2 Community

This post concludes the train of thought that I shared in an earlier post – Why culture is the Achilles Heel of your customer experience efforts (Part I). – I encourage you to read it to get the most out of this post.Let’s...Read More

CRC & Associates Partners With Vovici to Integrate Voice of the Customer for Faster Results

  • July 17 2011
  • Resource: Daily News
  • Vovici

HERNDON, Va.—Vovici,      the leading provider of Voice of the Customer and enterprise feedback     management solutions, today announced that The     CRC Team, a full service market research and...Read More

Netflix Bets on Customer Loyalty as Higher Costs Force Price Hike

  • July 16 2011
  • Resource: Daily News
  • NASDAQ

Yesterday Netflix announced that it would split out its streaming and DVD plans and charge 7.99 for each. As these services were previously bundled for $9.99 and since no addition services or features were rolled out, this looks like an effective...Read More

Only 37% Have Purchased Products Associated With Causes in the Past Year Even Though It Is the Number One Way Americans Donate to Causes

  • July 16 2011
  • Resource: Daily News
  • MSLGROUP

NEW YORK, July 15, 2011—Although the majority of Americans (96%) say they can identify two to three causes that are important to them personally, the recent 2011 MSLGROUP Social  Purpose Index found that only thirty-seven percent of...Read More

FIS Chosen by Amalgamated Bank of Chicago for Credit Card Processing, Loyalty and Fraud Prevention

  • July 16 2011
  • Resource: Daily News
  • FIS

JACKSONVILLE, Fla., Jul 14, 2011—FIS(TM), the world’s largest provider of banking and payments     technology, today announced that Amalgamated Bank of Chicago has signed     a five-year agreement for several...Read More

Acxiom Study Unveils the Key to Influence $700B Financial Services Market Segment

  • July 16 2011
  • Resource: Daily News
  • Acxiom

LITTLE ROCK, Ark.—In a purchasing environment where consumer loyalty continues to be     elusive, how do financial services marketers capture those consumers who     may be willing to make a switch in their primary...Read More

Global Banking Innovation Awards Announced

  • July 15 2011
  • Resource: Daily News
  • BAI

CHICAGO—BAI and Finacle™ from Infosys announce the launch of a prestigious new     global awards program to recognize and support innovation in the retail banking industry. The 2011 BAI – FinacleGlobal Banking...Read More

Intelimedix Introduces Tru:Inform to Help Healthcare Payers Better Communicate with Key Constituencies

  • July 15 2011
  • Resource: Daily News
  • Intelimedix

LAKELAND, Fla.—Intelimedix,      a leader in business intelligence and healthcare analytics, today     announced the release of Tru:Inform,      the company’s latest solution designed to...Read More

Innovative Frozen Food Brand to Go Viral with New Online Platform

  • July 15 2011
  • Resource: Daily News
  • EVOL Foods

BOULDER, Colo., July 13, 2011—EVOL Foods, Boulder-based maker of made-from-scratch natural and organic frozen food, is proud to announce a new partnership with Zipongo. The San Francisco based technology company empowers healthy and...Read More

Affinion Group, Inc. Announces Agreement to Acquire Prospectiv, Owner of Daily Deal Innovator Eversave

  • July 15 2011
  • Resource: Daily News
  • Affinion Group

STAMFORD, Conn., July 14, 2011—Affinion Group, Inc. (“Affinion” or the “Company”), a global leader in customer engagement solutions that enhance and extend the relationship and loyalty of millions of consumers of...Read More

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