CONTENT GALLERY

This post concludes the train of thought that I shared in an earlier post – Why culture is the Achilles Heel of your customer experience efforts (Part I). – I encourage you to read it to get the most out of this post.Let’s...Read More

HERNDON, Va.—Vovici,      the leading provider of Voice of the Customer and enterprise feedback     management solutions, today announced that The     CRC Team, a full service market research and...Read More

Yesterday Netflix announced that it would split out its streaming and DVD plans and charge 7.99 for each. As these services were previously bundled for $9.99 and since no addition services or features were rolled out, this looks like an effective...Read More

NEW YORK, July 15, 2011—Although the majority of Americans (96%) say they can identify two to three causes that are important to them personally, the recent 2011 MSLGROUP Social  Purpose Index found that only thirty-seven percent of...Read More

JACKSONVILLE, Fla., Jul 14, 2011—FIS(TM), the world’s largest provider of banking and payments     technology, today announced that Amalgamated Bank of Chicago has signed     a five-year agreement for several...Read More

LITTLE ROCK, Ark.—In a purchasing environment where consumer loyalty continues to be     elusive, how do financial services marketers capture those consumers who     may be willing to make a switch in their primary...Read More

CHICAGO—BAI and Finacle™ from Infosys announce the launch of a prestigious new     global awards program to recognize and support innovation in the retail banking industry. The 2011 BAI – FinacleGlobal Banking...Read More

LAKELAND, Fla.—Intelimedix,      a leader in business intelligence and healthcare analytics, today     announced the release of Tru:Inform,      the company’s latest solution designed to...Read More

BOULDER, Colo., July 13, 2011—EVOL Foods, Boulder-based maker of made-from-scratch natural and organic frozen food, is proud to announce a new partnership with Zipongo. The San Francisco based technology company empowers healthy and...Read More

STAMFORD, Conn., July 14, 2011—Affinion Group, Inc. (“Affinion” or the “Company”), a global leader in customer engagement solutions that enhance and extend the relationship and loyalty of millions of consumers of...Read More