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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
David’s Bridal launched its Diamond Loyalty program in 2020. Over the past two years, the program grew to over 2 million members. The program is unlike most other loyalty programs, because it relies on crowdsourcing to earn rewards instead...Read More
Kampgrounds of America, Inc. has relied on customer data for 60 years. Almost immediately after the brand’s first campground opened, founder Dave Drum started conducting customer surveys to improve the experience. Ever since that first...Read More
For hungry and thirsty travelers who hit the roads across the central United States or locals looking for a quick bite to eat from their favorite convenience store, Yesway has become well known destination for fuel, food, drinks, and more in the...Read More
Founded in 1962, Kampgrounds of America, Inc. (KOA) is the largest independently-owned campground system in the world. From its beginning, the brand has focused on collecting customer data and using that data to improve its customer experience...Read More
Most brides don’t plan on getting married more than once. So, when David’s Bridal decided to create a loyalty program, the brand had to look beyond the traditional reward program.
Traditional rewards programs rely on members making...Read More
By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at...Read More
The Coffee Bean and Tea Leaf built its customer engagement on habits. For many customers, the routine of a morning coffee on the way to work brought them into the café chain daily. This consistent interaction allowed The Coffee Bean and Tea Leaf...Read More
Stacey Pool is the Chief Marketing Officer for Noodles & Company, a restaurant chain dedicated to serving Uncommon Goodness at over 450 locations in 26 states. The fast-casual restaurant brand offers American and international-inspired noodle...Read More
Jason Scoggins is the Senior Director of Loyalty & CRM at Chipotle Mexican Grill. Founded in 1993, the fast-casual restaurant brand is dedicated to serving real food from local and organic sources.
Beyond just real food, Chipotle uses the...Read More
Well known for its fresh ingredients and made to order meals, anyone that has ever craved tacos, burritos, or salads, has likely been to Chipotle Mexican Grill. What may come as a surprise is that this year the brand is celebrating its 30th...Read More