Best Western Allows Best Loyalty Customers to “Choose Your Own Adventure”

  • November 01 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Jay Hubbs and the Best Western Hotels and Resorts marketing team no longer talk about “getting back to normal” as far as the travel and hospitality industry goes. “Dorothy Dowling would say not ‘return,’ but reset...Read More

Q&A with Michele Driscoll, CVS

  • October 27 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Michele Driscoll is Vice President of Customer Engagement, Loyalty, Personalization and Promotions at CVS Health, parent company of CVS Pharmacy, an innovative health solutions retail pharmacy with nearly 10,000 locations across the United States....Read More

Q&A with Mayra Chimienti, Mister Car Wash

  • October 26 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson, Loyalty360

Mayra Chimienti is the Vice President of Operation Services at Mister Car Wash, the largest car wash company in the United States that is home to over 350 locations across 21 states. Loyalty360 CEO Mark Johnson spoke with Chimienti about their...Read More

CVS Puts “Extra Care” Into Established Loyalty Program

  • October 25 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

For Michele Driscoll and her team at CVS, change isn’t something feared – it’s welcomed.  “Our goal is to continue to innovate our programs and really provide our customers with value and with a personalized...Read More

For Mister Car Wash Loyalty Program, Consistency is Key

  • October 22 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Despite the simplistic nature of a car wash, Mayra Chimienti knows that this experience would not exist without a tremendous change in the last couple of decades. “[Car washes have] evolved as consumer trends have evolved, and we are now in...Read More

Q&A with Erin Levzow, Del Taco

  • October 21 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Erin Levzow is the Vice President of Marketing Technology for Del Taco, an American-Mexican fast food chain with over 600 locations that specializes in a combination of traditional Mexican and American dishes. Loyalty360 CEO Mark Johnson spoke...Read More

Does Del Taco Have a Loyalty Program? ‘Del Yeah!’ They Do

  • October 19 2021
  • Resource: In-Depth Exclusives

When Del Taco’s Erin Levzow helped launch the brand's new loyalty program, she wanted the rollout to be as seamless as possible, which isn’t always the case. “I've always said if there was a silver bullet in marketing...Read More

Q&A with Ryan Ostrom, Jack in the Box

  • October 14 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Ryan Ostrom is Chief Marketing Officer and Executive Vice President at Jack in the Box, which has over 2,200 locations, primarily serving the West Coast of the United States. Loyalty360 CEO Mark Johnson spoke with Ostrom about their Jack Pack...Read More

Jack in the Box is “Jack of All Trades” in Loyalty Offerings

  • October 12 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

As far as Ryan Ostrom is concerned, Jack in the Box restaurants have become the “Jack of All Trades” when it comes to the quick-service restaurant space. “We’re like the jack of all trades, serving chicken, taco and burger...Read More

Q&A with Ann Ehnert, Schnucks

  • October 08 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson, Loyalty360

Ann Ehnert is Director of CRM and Loyalty Marketing at Schnucks, a grocery retailer with 111 stores across Missouri, Illinois, Indiana and Wisconsin. Loyalty360 CEO Mark Johnson spoke with Ehnert about Schnucks Rewards and the various efforts to...Read More

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