Q&A with Denise Pedini, Newk's Eatery

  • March 28 2022
  • Resource: In-Depth Exclusives
  • Mark Johnson

Denise Pedini is the Senior Vice-President of Guest Experience at Newk's Eatery, a fast-casual restaurant with over 100 locations in 14 states. Loyalty360 CEO Mark Johnson met with Pedini to discuss Newk's Eatery's newest in customer...Read More

Brides Say “I Do” to David’s Bridal Diamond Loyalty Program

  • March 24 2022
  • Resource: In-Depth Exclusives
  • Mark Johnson

One out of every three bridal dresses in America today is sold by David’s Bridal. What began as a single wedding dress store in Florida has grown into a national and international favorite among bridal parties. With a focus on value...Read More

Newk's Eatery Fast-Casual Restaurants Launches New Loyalty Program to Further Enhance Customer Experience

  • March 21 2022
  • Resource: In-Depth Exclusives
  • Mark Johnson

Known as much for its family-rooted recipes as for its high-quality ingredients, Newk's Eatery has been gaining a loyal fanbase for eighteen years. Now it's time to serve up a new dish that loyal fanbase has been craving: Newk's...Read More

Q&A with Lisa Regelman, Peet’s Coffee

  • December 23 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Lisa Regelman is the Director of Loyalty and Growth Marketing for Peet’s Coffee, a Bay Area-based coffee shop with about 200 locations in the U.S. and products available in about 1,700 grocery stores. Regelman spoke with Loyalty360 CEO Mark...Read More

Q&A with John Sellers, Bank of America

  • December 21 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

John Sellers is Head of Rewards at Bank of America, the second largest banking institution in the United States, and the eight-largest in the world, with over 4,600 retail financial centers & approximately 16,200 ATMS in existence. Loyalty360...Read More

Verizon Looks to Technology to Push Loyalty Forward

  • December 16 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson, Loyalty360

Verizon’s Tommi Marsans says she uses artificial intelligence and machine learning to have better interactions and more human conversations with their customers. While this is a seemingly contradictory statement, the Marketing Technology...Read More

Q&A with Jason Sprawka, Ford Motor Company

  • November 22 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Jason Sprawka is the Global Director of Customer Experience at Ford Motor Company, the best-selling automotive brand in North America with 3,100 dealers just in the United States. Loyalty360 CEO Mark Johnson spoke with Sprawka about Ford Reward...Read More

Ford Revs Up Their Engine To Loyalty Success

  • November 18 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

To Jason Sprawka, Global Director of Customer Experience at Ford Motor Company, Ford is more than a job – it’s in the family. “I'm actually a fourth generation Ford employee,” says Sprawka. “Our company is 118...Read More

Q&A with Lindsay McCann, New Seasons Market

  • November 10 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Lindsay McCann is the Director of Customer Loyalty and Marketing at New Seasons Market, a Portland-based grocer with 19 stores across the Pacific Northwest, with more stores opening soon. Loyalty360 CEO Mark Johnson spoke with McCann about New...Read More

Q&A with Ed Poppe & Jennifer Kretchmar, Build-A-Bear

  • November 09 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

Jennifer Kretchmar and Ed Poppe are the Chief of Merchandise and Digital and Vice President of CRM, Loyalty, and Performance Marketing, respectively, of Build-A-Bear, a retailer that sells personalized teddy bears at over 500 workshops...Read More

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