At Chico’s Outstanding Service is Always Fashionable

  • August 29 2022
  • Resource: In-Depth Exclusives

Fashions come and go, but good taste never goes out of style. How does a nearly 40-year-old fashion brand keep things fresh and customers coming back in an age of tight budgets and online shopping?   Founded in 1983 on Sanibel Island...Read More

Q&A with Chris Suess, Head of Loyalty and CRM at Shell Oil Products US

  • August 24 2022
  • Resource: In-Depth Exclusives

Chris Suess is the Head of Loyalty and CRM at Shell Oil Products US, a subsidiary of Shell plc, the latter of which is a leading multinational energy company with operations in 70 countries with over 13,000 employees in the U.S. alone. Loyalty360...Read More

Shell Celebrates a Decade of Loyalty Rewards

  • August 19 2022
  • Resource: In-Depth Exclusives

With Americans feeling the squeeze on their wallets tighter than ever, brands are looking for ways to ease the strain. As customer loyalty programs dive deeper into experiential rewards, Web3 content and personalized perks, some rewards remain...Read More

Q&A with Bob Bafundo, COO Wings and Rings

  • August 10 2022
  • Resource: In-Depth Exclusives

Bob Bafundo is the COO of Wings and Rings, a Cincinnati-based sports restaurant with locations across the U.S. and internationally. With the recent expansion and more growth in store, the restaurant recently began to test robotics to assist with...Read More

Wings and Rings Flies Toward Future Growth with AI Integration

  • August 05 2022
  • Resource: In-Depth Exclusives

Wings and Rings, the Cincinnati-based sports restaurant, is no stranger to innovation. In fact, the restaurant is partially responsible for popularizing everyone’s football favorite, Buffalo-style hot wings, to the masses. Americans eat 1...Read More

Q&A with Gabriel Trujillo, Vice President of Customer Marketing at Sally Beauty

  • July 19 2022
  • Resource: In-Depth Exclusives

Gabriel Trujillo is Vice President of Customer Marketing at Sally Beauty Holdings, an international specialty retailer of professional salon products and beauty supplies, with almost 5000 locations throughout the United States, Canada, Latin...Read More

Q&A with Kristi Gole, Vice President and Head of Product with GHA Global Health Alliance

  • July 06 2022
  • Resource: In-Depth Exclusives

Kristi Gole is Vice President and Head of Product at Global Health Alliance, a worldwide hospitality alliance comprised of 800 upscale and luxury hotels among 40 independent hotel brands in over 100 countries. Loyalty360 met with Kristi Gole to...Read More

Q&A with Troy Simms, Director of Business Development for U.S. Retail Fuel Partnerships at ExxonMobil

  • July 05 2022
  • Resource: In-Depth Exclusives

Troy Simms is the Director of Business Development for U.S. retail fuel partnerships at ExxonMobil one of the largest international publicly traded energy companies, and the largest direct descendant of John D. 'Rockefeller's Standard Oil....Read More

Global Hotel Alliance Finds Strength in Numbers

  • July 01 2022
  • Resource: In-Depth Exclusives

There is strength in numbers, and no one puts that to test quite like Global Hotel Alliance, the world’s largest alliance of hotel brands. With over 800 upscale and luxury hotels among 40 independent hotel brands in over 100 countries, GHA...Read More

ExxonMobil Partnerships Deepen Customer Loyalty Efforts

  • June 27 2022
  • Resource: In-Depth Exclusives

With the rising cost of fuel, is it possible to retain customer loyalty? ExxonMobil, one of the largest international publicly-traded energy companies, thinks so. In fact, over the past five years, the fuel company invested more than one billion...Read More

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