YEAR
Webinar Topic

Transitioning Your Business Toward an Ideal Customer Experience: A Practical Plan

  • February 18, 2016

Topic: Customer Experience Presented on February 18th, 2016 at 1 P.M. ETTechnology is becoming such an ingrained part of everyday life and it is fundamentally changing the way customers interact with brands. The instantaneousness of digital connectivity and the ubiquity of wide spread social inf... Read More

Mobile Wallets: The Next Big Mobile Channel

  • December 17, 2015

Webinar Topics: Mobile, Rewards, Payments, Customer Engagement, Customer ExperienceTo Be Presented on December 17th at 1 P.M. ET Apple Pay, Android Pay and Samsung Pay are changing how we interact with our phone by implementing mobile wallets with features that go beyond stori... Read More

Experiences Matter! Building Memory and Meaning into Your Loyalty Rewards Strategy

  • December 08, 2015

Webinar Topics: Loyalty Programs, Customer Experience, Customer EngagementTo Be Presented on December 8th at 1 P.M. ET Loyalty marketers have spent decades testing and refining best practices for effective program financials models, earn-and-burn structures and the management of cost per poi... Read More

Active Listening Drives Dynamic Customer Engagement: Add a Powerful VoC Program to Your Shopping Cart

  • December 03, 2015

Webinar Topics: VoC, Customer ExperienceTo Be Presented on December 3rd at 1 P.M. ET Often when we think about Voice of the Customer programs we first think about customer feedback and customer experience in a care or support organization. At Intuit Small Business marketing we reco... Read More

Treading New Ground with Kellogg’s: Loyalty & Technology in the CPG Industry

  • November 19, 2015

Webinar Topics: Customer Engagement, Customer Experience, Loyalty/Rewards ProgramPresented on November 19th at 1 P.M. ET Building loyalty has always been one of the most inherent objectives for brands, but challenges for effectively tracking purchases can hold back manufacturers from im... Read More

Building Emotional Currency With Your Customers

  • November 17, 2015

Webinar Topics: Customer Engagement, Customer ExperienceTo Be Presented on November 17th at 1 P.M. ET Good relationships usually start off like the lyrics of a Taylor Swift song, “We were both young when I first saw you …” After 15 years the relationship evolves and w... Read More

Great Expectations: The Digital Journey to Customer Loyalty

  • November 05, 2015

Webinar Topics: Customer Experience, Personalization, TechnologyPresented on November 5th at 1 P.M. ET By The Alliance Data Businesses:  Alliance Data Card Services, Epsilon and LoyaltyOneMarketers have great expectations when it comes to the use of technology to reach consume... Read More

Banking on Loyalty: Why Financial Institutions Must Foster Ongoing Engagement, Not Transactions

  • November 03, 2015

Webinar Topics: Loyalty, Retention, Rewards, Customer Experience, Financial, Digital, Loyalty 3.0Presented on: Tuesday, November 3rd at 1 pm Eastern Banks and credit unions should change their thinking about loyalty and retention. Instead of sticking to the stale product-centric, transaction-foc... Read More

Measure Twice, Cut Once – Get It Right From The Start!

  • October 29, 2015

Webinar Topic: Loyalty/Rewards ProgramTo Be Presented on October 29th at 1 P.M. ET How can you realize executional excellence in order to ensure loyalty program success? You’re excited about designing or redesigning a financially viable and brand-aligned l... Read More

Give Your Loyalty Program an Annual Physical with a Loyalty HealthCheck

  • October 01, 2015

Webinar Topics: Loyalty Programs, Customer EngagementPresented on October 1st at 1 P.M. ET Your competitors are constantly evolving and your customers are changing their preferences. Is the loyalty program you have today as engaging as it was? More pointedly: does your loyalty program g... Read More

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