YEAR
Webinar Topic

How Loyalty Programs Influence the Customer Journey

  • December 13, 2016

We all know how impactful a loyalty program can be to creating engaged and loyal account holders, but most people don’t realize how it can impact the rest of the customer journey.  Surprisingly, research and our own customers’ experiences show that a well-designed loyalty progra... Read More

The Amnesiac Customer and the Importance of Emotions

  • November 17, 2016

What makes an experience memorable? The truth is that people can’t recall much more than they remember. The overwhelming majority of experiences we have are fleeting and don’t endure much beyond the moment in which they occur. In theory, every customer touch is important. But the... Read More

Retention is the Key to True Customer Centricity: Start Driving Insight-Rich Customer Interactions Today

  • October 13, 2016

Are you doing all you can to retain your customers? Does each and every interaction between your customers strive for the ultimate customer-centric experience? Join Loyalty360 and Pointillist for a 60-minute webinar, during which you’ll see some statistics and insights -- from both the cons... Read More

How Effectively Are You Delivering Value to Customers?

  • October 06, 2016

Presented on October 6 at 1PM ET.  Topics: Customer Experience, Loyalty/Reward Programs A key indicator of customer loyalty is the effectiveness of your ability to deliver value to customers. Too often organizations get distracted by measuring against internal metrics, such as customer sat... Read More

The CX Payoff: How to Get the Most Out of Your Most Important Customers

  • September 16, 2016

You likely wouldn’t treat a complete stranger the same as your best friend. So why do brands continue to treat their Members, their known customers, the same as the anonymous shopper who just walked in the door? According to the 2016 Bond Loyalty Report, you are likely a Member of 13.4... Read More

The State of Mobile Loyalty: Bridging the Gap Between Consumer Expectations and Current Brand Strategies

  • September 08, 2016

52% of consumers say that mobile loyalty rewards motivate them to purchase more often, but only 35% of brand marketers say they know how to launch a mobile loyalty program. 
 In this webinar, we’ll compare the current landscape of mobile-enabled loyalty programs, contrast them against ... Read More

CX: The Art of the Possible

  • July 19, 2016

To Be Presented on July 19, 2016 Topic: Customer Experience  As the practice of Customer Experience (CX) evolves, the most successful brands are moving away from a simplistic survey/score philosophy to leveraging CX as a comprehensive, necessary driver of change. But making that leap isn&r... Read More

Leaving Loyalty on the Table: Key Opportunities from the 2016 Bond Loyalty Report

  • June 21, 2016

To be Presented on June 21, 2016 at 1PM ET Webinar Topics: Loyalty Programs, Customer Experience Loyalty is changing faster than ever, and programs that are innovating to satisfy member expectations and needs are realizing higher dividends when it comes to active and profitable member satisfact... Read More

5 Keys to Successfully Transform CX Data into Actionable Insights

  • June 14, 2016

To be Presented on June 14, 2016 at 1PM ET Webinar Topics: Customer Experience, Data Analytics So, you’ve identified your client touch-points along their journey.  You’ve achieved buy-in from executive stakeholders. You’ve built and deployed your survey projects.  Bu... Read More

Seven Keys to Best-In-Class Loyalty Programs

  • June 09, 2016

To be Presented on June 9, 2016 at 1PM ET Webinar Topics: Loyalty Programs, CRM, Customer Experience These days, your most powerful source of competitive advantage is the strength of the relationships you have with your customers. That means loyalty is mission critical! So, if you think you&rs... Read More

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