Webinar Topic

The Seven Deadly Survey Sins – and How to Avoid Them

  • March 10, 2015

 The Seven Deadly Survey Sins – and How to Avoid Them Topic: Customer ExperiencePresented on: March 10, 2015 1:00 PM ETFace it – most CX programs start with surveys, so why not avoid the most common mistakes before you ramp up your program?  We’ll give you be... Read More

The Secrets to CPG Success in Today’s Market

  • March 03, 2015

 Webinar: CRM / Data AnalyticsPresented on March 3rd, 2015 at 1 p.m. ETThe domination of Amazon has forced retailers to verticalize, whitelabel, and prioritize their own products over those of the CPG brands who, for so long, relied on retailers are their primary sales channel. This squeeze ... Read More

5 Steps to Assess the Health & Effectiveness of Your Loyalty Program

  • February 19, 2015

Webinar: CEM/Loyalty ProgramsTo be presented on February 19, 2015 1PM ESTDoes your loyalty program need a tune-up?  While you can significantly benefit from the convenience of an automated loyalty platform, staying on auto-pilot without regular inspections can be costly. This webinar wi... Read More

PART 1 | The Insider’s Guide to Customer Experience Success - Customer Experience 101

  • February 17, 2015

 Customer Experience 101Topic: Customer ExperiencePresented on: Febuary 17, 2015 1:00 PM ETNew to the CX role?  Learn the CX buzzwords and concepts you need to know, discover the core elements of successful CX programs, and get the practical knowledge you need to deliver ... Read More

Loyalty Matters: How Better Insight Can Drive More Loyal Customers and More Revenue

  • January 22, 2015

Webinar: Data Analytics / Loyalty Presented on Januaray 22, 2015 at 1 PM ETIn the era of the consumer review, an increasing number of digital channels and a 24/7 shopping cycle, customers are more empowered than ever before and driving major change within businesses. Since the cost to acquir... Read More

Cult Loyalty: How to Drive the Only Customer Engagement That Will Matter in 2015

  • December 11, 2014

Webinar: Customer Engagement / Loyalty and Rewards ProgramsTo be Presented on Thursday December 11, 2014 at 1 PM ESTBrand loyalty is undergoing a major transition. More than ever before, customers are continually reevaluating their brand choices and carefully discerning which are truly worthy of ... Read More

Customer Experience Journey Mapping: Delivering Optimal B-to-B Customer Experiences

  • December 09, 2014

Webinar: Customer Experience/B2B/Customer LoyaltyTo be presented on December 9, 2014 at 1 PM ESTJourney mapping is an interactive approach to discover what customers truly want – the critical moments of truth – that drive business success and customer loyalty. Using multiple points of... Read More

Stuck in a Cycle of Endless Discounting? Five Approaches to Brand Loyalty

  • December 04, 2014

 Webinar: CEM / Loyalty and Rewards Programspresented on December 4, 2014 1:00 PM ESTIs your approach to customer engagement overly reliant on price discounts? Is your investment in promotions truly driving an incremental positive return for your business? Do you aspire to eng... Read More

Analytics Differentiates Leading Customer Loyalty Programs

  • December 02, 2014

Webinar: Data Analytics/Loyalty Programspresented on December 2, 2014 1:00 PM EST Customer loyalty programs provide companies with a formal, structured way to earn and retain business. But how much loyalty are they creating versus simply conditioning customers to wait for discounts? The pres... Read More

A Dynamic View of Customer Loyalty and Satisfaction

  • November 18, 2014

Webinar: Customer Service / SatisfactionPresented on November 18, 2014 1:00 PM ESTOne of the challenges faced by companies today is bridging the gap between creating a satisfied customer and a loyal customer. A satisfied customer is not always a loyal customer in today’s hypercompetiti... Read More

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