CONTENT GALLERY

Yelp has announced the launch of a new feature: Yelp Connect, which enables users to go beyond customers reviews and see “what the restaurants have to say for themselves.” According to Devon Wright, Yelp’s general manager of...Read More

Decking out the family in Halloween costumes is not just for humans. From cats and dogs to guinea pigs and even fish, the whole pet family can take part in some frightfully fun festivities with the help of PetSmart. Pet parents can choose from...Read More

Programs  Heinen’s Sees Food Prescriptions as the Future of Customer Loyalty The grocery retailer “plans to roll out an app that develops personalized diet plans to help treat specific conditions. If a customer is diagnosed pre...Read More

Some brands belong in what we might call “emotional categories,” meaning they offer products that naturally resonate with consumers. Sports is an emotional category, given its innate history and community. Grocery retail, as we&rsquo...Read More

The e-commerce giant has announced the beta version rollout of a crowdsourced Q&A platform in December. The goal is to enhance Alexa’s ability to answer questions, which, to some extent, falls short of its rival, Google Assistant.  ...Read More

Programs  Albertsons, ExxonMobil Expand Fuel Rewards to 15 states The grocery retailer and fuel retailer have expanded their Gas Rewards program. “The companies said yesterday that shoppers participating in the Gas Rewards program at...Read More

Nestlé has announced its ambition to achieve zero net greenhouse gas emissions by 2050. It embraces an aim of the Paris Agreement, to limit global temperature rise to 1.5°C. Ahead of the UN Secretary-General’s Climate Action Summit this...Read More

With e-commerce on the rise, brick-and-mortar retailers have been forced to reconsider their customer experiences and find opportunities to increase convenience. Consumers have grown acclimated to quick delivery and local pickup. Now, we’re...Read More

Customer Experience  Starbucks’ New Store Concept: Pick-Up Only The QSR brand is launching stores that take mobile orders exclusively. “The new store format is called ‘Starbucks Pick-Up,’ only accepting orders from...Read More

Partnership-powered loyalty is a major trend in the space today, and the variety of such partnerships is constantly increasing. In the loyalty space, in this year alone, we’ve seen airlines collaborate with c-stores, a grocery retailer...Read More