Videos & Podcasts

We asked leaders in brand loyalty and customer experience, “How do you believe this crisis and uncertainty will impact overall customer experience and/or customer loyalty?” In this video, Loyalty360 features: Aaron Roy, Wami Rick...Read More

We asked leaders in brand loyalty and customer experience, "There is a great deal of focus on Zero (Declared) party data, how are you advising clients / prospective clients on best practices?" Thanks to our members from Jebbit, Clarus...Read More

  In Part I of Loyalty360’s Mark Johnson’s interview with Lisa Erickson, Sleep Number’s senior director of customer relationship management, loyalty and creative production services, she spoke of the company’s mission...Read More

 Studies have shown that sleeping is essential to a person’s health, with analysis suggesting that sleeping five or fewer hours per night could increase mortality risk by as much as 15 percent. That is why mattress companies such as...Read More

We asked leaders in brand loyalty and customer experience, “Can you give us an overview of your customer loyalty offering, and how it is unique to the market?” In this video, Loyalty360 features: Kim Welther, Baesman Carlos Dunlap...Read More

  In Part I of Loyalty360’s Mark Johnson’s interview with Mats Winter, director of product at Air Canada, he spoke on the opening of the Maple Leaf Lounges and Air Canada’s mobile app. In Part II, Winter discusses what Air...Read More

  While Sleep Number’s mission to help everyone in the world sleep better may seem like a dream, it is anything but. In fact, the company doesn’t think of itself as just a mattress retailer, but a health and wellness company...Read More

    The restaurant industry has been one of the hardest hit verticals during COVID-19 as these brands have had to pivot and search for creative ways to still serve customers due to decreased traffic and various restrictions. As many...Read More

We asked, "What will Loyalty look like in 2025? How should we as an industry be looking at / making moves to get to what that envisioned future will be?." Thanks to our members from PK, Formation, Clarus Commerce, Red Shoes Living...Read More

  In Part I of Loyalty360’s Mark Johnson’s interview with Generali Global Assistance’s Paige Schaffer, CEO of Global Identity and Cyber Protection, Schaffer spoke about disruptions in areas of fraud and an introduction to...Read More