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Supplier-Contributed Research

 

Supplier-contributed research brings forward insights, expertise, and perspective directly from our member community. These pieces showcase how leading brands and suppliers are approaching customer loyalty, sharing learnings that help advance the broader industry.

2009 Mobile Response Survey Research Brief
2009 Mobile Response Survey Research Brief
  • HipCricket
  • November 03 2009
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Why B2B Payments Need a ‘BizPal
Why B2B Payments Need a ‘BizPal'
  • First Data
  • October 28 2009
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Building a Multi-Channel Contact Center in the Era of Social Networking
Building a Multi-Channel Contact Center in the Era of Social Networking
  • DMG Consulting LLC and In Vision Software
  • October 21 2009
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Numbers Don
Numbers Don't Lie
  • Pam Hoffmaster
  • October 12 2009
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The Nine Habits of Leading Customer Feedback Managers
The Nine Habits of Leading Customer Feedback Managers
  • Kyle LaMalfa, Best Practices Director & Loyalty Expert - Allegiance
  • September 30 2009
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What Are You Grateful For? The Link Between Engagement, Gratitude and Profitability.
What Are You Grateful For? The Link Between Engagement, Gratitude and Profitability.
  • Jennifer Rosenzweig, Global Employee Practice Leader - Carlson Marketing
  • September 30 2009
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Voice of the Customer: Industry Research Report: insights and trends for today
Voice of the Customer: Industry Research Report: insights and trends for today's VOC practitioners
  • Allegiance
  • September 01 2009
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The Changing Face of Card Loyalty
The Changing Face of Card Loyalty
  • Wong Wan-Ling, Insight Consultancy
  • August 26 2009
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Integrated Customer Marketing
Integrated Customer Marketing
  • Merkle
  • August 19 2009
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Sandy Alexander --- eSA Solutions One-to-One Purl Case Study
Sandy Alexander --- eSA Solutions One-to-One Purl Case Study
  • Sandy Alexander
  • August 11 2009
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Sales Leadership Mistakes We Make in Tough Economic Times…and How to Avoid Them!
Sales Leadership Mistakes We Make in Tough Economic Times…and How to Avoid Them!
  • Anthony Hegarty, Principal at DRE Strategic Partners
  • July 24 2009
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Can Airline Loyalty Programs Generate Income for Struggling Airlines?
Can Airline Loyalty Programs Generate Income for Struggling Airlines?
  • Carlson Marketing
  • July 23 2009
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