Videos & Podcasts

As digital technology has proliferated during the past decade, it seems that customer and brand loyalty have become more difficult to develop and sustain. Have the traditional principles of brand building and loyalty become obsolete? Chris Malone,...Read More

Papa John’s is a pizza restaurant franchise company. It has over 5,100 stores operating in the United States and 44 other countries. In 2002, the company became the first national pizza chain to make online ordering available to all US...Read More

In recent years, leading brands have focused on consumer data acquisition. After all, the more information collected, the better you know your customer and the better you’re able to serve her. But merely amassing data isn’t enough...Read More

AMC Theatres is an American movie theater chain founded it 1920. It has the largest share of the American theater market, ahead of Regal Entertainment Group and Cinemark Theaters. After acquiring Odeon Cinemas, UCI Cinemas, and Carmike Cinemas in...Read More

Zinrelo’s leadership in loyalty rewards is contingent upon its expertise and adaptability. Founder Jai Rawat recently spoke with Loyalty360 about the strategies needed to stay relevant in the present landscape.Rawat believes the future of...Read More

People now care more and more about what brands are doing, even when the doings have little or nothing to do with the brand’s product or service. It’s a time of change, and navigating the shifting currents can be tricky. ...Read More

Expedia Group is a travel technology company that provides travel fare aggregators and travel metasearch engines through its numerous websites. These include, among others, carrentals.com, cheaptickets.com, expedia.com, and hotels.com. In total...Read More

This session, moderated by Mark Johnson, will cover vital topics from the Executive Perspectives series with the Baesman Insights & Marketing team.  The session focuses on the urgent shifts in the loyalty landscape that are disrupting...Read More

Creating engaging experiences to drive customer loyalty might be the best marketing strategy that brands can currently employ. Brands and marketers that focus on creating these experiences typically reap benefits that competitors don’t. At...Read More

Loyalty360’s Carly Stemmer sat down with Senior Vice President of Client Success, Rosanna Tirrito, to talk about her brand and what the Customer Expo awards meant to her team. Listen to the podcast here!Read More