Loyalty Trends 2017

  • February 02 2017
  • Resource: Research And Reports
  • Jim Tierney

As we look forward in 2017, attempting to discern what trends will become prominent in the customer loyalty industry, Loyalty360 solicited the unique opinions and perspectives of its members to identify what tendencies, shifts, or progressions...Read More

The State of Customer Experience and Customer Loyalty: A Technology Perspective

  • July 29 2016
  • Resource: Research And Reports
  • Loyalty 360

The confusion and complexity that brands face today to create customer loyalty is among the biggest marketing challenges ever confronted throughout the industry’s long history. There is a growing realization and an explicit understanding of...Read More

Loyalty360 Executive Brief: Expect to See Continued Growth in Content Marketing

  • January 22 2014
  • Resource: Research And Reports
  • Loyalty360

According to a new Executive Brief released by Loyalty360 – The Loyalty Marketer’s Association, over half of marketers anticipate that the budget allocated to content marketing will grow in the next fiscal year. The study also shows...Read More

Corporate Social Responsibility: Making a Difference for Customer Relationships

  • October 16 2013
  • Resource: Research And Reports
  • Loyalty360

In its just released Industry Brief, “Corporate Social Responsibility: Making a Difference for Customer Relationships,” Loyalty 360 – The Loyalty Marketer’s Association shares insights from industry leaders about the impact...Read More

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?