Optimove Loyalty Expo Podcast - VIP Loyalty - Defining, Engaging and Nurturing Your Top-Shoppers

  • November 09 2018
  • Resource: Multimedia
  • Optimove

Your VIPs are those customers you cannot afford to ignore. They are a group with significant impact on a business’ bottom line! But how do you go about defining, engaging & nurturing them? How do you make sure they get that special...Read More

NJPAC Loyalty Expo 2018 Podcast - Engaging with the Arts: NJPAC's Blueprint for Building Loyalty with Theatergoers

  • November 09 2018
  • Resource: Multimedia
  • NJPAC

In marketing, a majority of attention is paid to the biggest brands operating big-budget programs to engage millions of consumers. The stories that are less told, though often just as compelling, are those of smaller companies that are able to...Read More

FICO Customer Expo 2018 Podcast - Building Trust with Personalization: How Relevant Personalization Deepens Customer Relationships

  • November 08 2018
  • Resource: Multimedia
  • FICO

Consumer behavior continues to evolve driven by the digital transformation.  Consumer expectations are high and how organizations engage can either injure or build trust.  Being relevant is the key to understanding customers in the...Read More

Lenati Customer Expo 2018 Podcast - Driving Customer Engagement

  • November 08 2018
  • Resource: Multimedia
  • Lenati

Highly  engaged  customers  get  more  value  from  your product or service  and  in  turn  spend  more  and ...Read More

Fireside Chat Preview | McClatchy

  • June 21 2018
  • Resource: Multimedia
  • Mark Johnson, Loyalty360

Welcome to an audio preview of our upcoming Fireside Chat, featuring McClatchy!Read More

[Podcast] HapYak - Building Customer Loyalty with Personalized Video

  • March 20 2018
  • Resource: Multimedia
  • Loyalty360

As marketing technology continues to grow more advanced across the customer loyalty industry, personalized content has gone from a differentiator to an expectation. Customers no longer respond to one-size-fits-all campaigns, and video content isn...Read More

[Podcast] How Dunkin’ Donuts Converged Mobile, Loyalty, and Payments to Create a New Customer Engagement Medium

  • February 27 2018
  • Resource: Multimedia
  • Loyalty360

Designing a superior customer experience now requires the ability to adeptly leverage the power of mobile and various digital devices with near seamless flexibility. The approaching ubiquity of this technology, which has been exponentially...Read More

[Podcast] How Ryder Drives Customer Loyalty on the Long Road Ahead

  • February 19 2018
  • Resource: Multimedia

Almost without exception, understanding who your customers are has become a fundamental tenet of contemporary customer engagement. Regardless of brand, industry, or vertical, acquiring keen and accurate customer insights resembles an arms race...Read More

[Podcast] Powering Lifetime Relationships - The Three Steps

  • February 09 2018
  • Resource: Multimedia
  • Tad Fordyce

Creating and maintaining customer loyalty is a long journey. Loyalty marketers must have an outlined strategy at the time of customer acquisition for how they are going to build, maintain and power lifetime connections over the course of the...Read More

[Podcast] Delivering a Next-Generation Loyalty Program

  • February 09 2018
  • Resource: Multimedia
  • Gilbery Bailey

For Groucho’s Deli, a franchise restaurant operation, customer engagement and data-driven customer insights have been the dual drivers behind the growth and adoption of its wildly popular and successful loyalty program. The Groucho’s...Read More

Displaying results 1-10 (of 387)
 |<  < 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10  >  >| 
ad
ad

THE LOYALTY PULSE SURVEY

VIEW ALL
Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?