Social media offers sweet revenge for bad service

  • May 17 2012
  • Resource: Daily News
  • Jennifer Waters, MarketWatch

Plus: Tips on how to get a company’s attention If you’re tired of being treated poorly by retailers, airlines and other service-industry types, take revenge via social media. You will get heard, and get action. “There is a...Read More

Mercury Payment Systems(R) Acquires Sundrop(R) Mobile

  • May 17 2012
  • Resource: Daily News
  • Mercury Payment Systems

Companies blend technology for new point-of-sale marketing power Mercury Payment Systems(R) today announced the acquisition of Sundrop(R) Mobile, a pioneer in mobile and social loyalty marketing. It marks Mercury's first acquisition since its...Read More

Radisson and Radisson Blu Offer up to 100,000 Free Nights as Part of Global Big Night Giveaway Event

  • May 16 2012
  • Resource: Daily News
  • Carlson Rezidor Hotel Group

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today unveiled the Radisson(R) Big Night Giveaway, where the first 100,000 people to register for the offer will be eligible to receive 50,000 bonus Gold...Read More

Signature TailWins Pilot Loyalty Program Launched For Europe And Africa At EBACE 2012

  • May 16 2012
  • Resource: Daily News
  • Signature Flight Support Corporation

TailWins offers pilots and other members of flight departments the opportunity to earn rewards for their purchases of fuel and handling within the Signature network Signature Flight Support launched its Signature TailWins™ pilot loyalty...Read More

Sprint Deploys Amdocs Customer Management Solution to Enhance its Customer Experience and Streamline Call Center Operations

  • May 16 2012
  • Resource: Daily News
  • Amdocs

Amdocs Smart Agent Desktop solution helps Sprint improve first-call resolution - while reducing average call handling time and agent training time Amdocs, the leading provider of customer experience systems and services, today announced that...Read More

In turnaround effort, Sears tests store redesign

  • May 15 2012
  • Resource: Daily News
  • Andria Cheng, MarketWatch

Broadline retailer lays out plan to return to profitable growth In a move to reverse declining sales, Sears Holdings Corp. said on Wednesday it’s testing the redesign of four stores at its namesake chain as part of a series of moves the...Read More

Social Media Raises the Stakes for Customer Service

  • May 15 2012
  • Resource: Daily News
  • American Express

Social Media Savvy Consumers Have High Expectations: They'll Spend More When They Get Good Service and Ditch Companies When They Don'tMore Than Eight in Ten of These Consumers Have Bailed on a Purchase Because of a Poor Service Experience...Read More

Groupon Rewards Launches Nationwide, Driving Repeat Business for Local Merchants

  • May 15 2012
  • Resource: Daily News
  • Groupon

Today Groupon (http://www.groupon.com) announced the nationwide launch of Groupon Rewards (http://www.groupon.com/Rewards), an easy-to-use loyalty program for merchants that enables them to offer customers special Rewards for repeat business...Read More

Yumilicious Leverages Mocapay For Mobile Loyalty Program

  • May 14 2012
  • Resource: Daily News
  • Mocapay

Customers Able To Earn Loyalty Rewards Directly Through Mobile Phone Mocapay, a mobile consumer engagement platform, announced a partnership with Yumilicious, a Texas-based chain of frozen yogurt lounges, to mobile enable its loyalty program at...Read More

Vovici Gives PEER 1 Hosting a Competitive Advantage with Centralized Voice of the Customer Insight

  • May 14 2012
  • Resource: Daily News
  • Vovici

International Hosting Company Streamlines the Collection and Analysis of Customer Feedback to Influence Satisfaction Levels and Strategic Planning for Future Products and ServicesVovici™, a Verint® Systems (NASDAQ: VRNT) company and...Read More

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