HERNDON, Va.—On Wednesday, September 21, 2011 at 2 p.m. ET, Vovici™, a Verint® Systems (NASDAQ: VRNT) company and leading provider of Voice of the Customer and enterprise feedback management solutions, will present a Webinar entitled Voice of the Customer: For Savvis, Actions Speak Louder than Words.
Vovici, together with Savvis, a CenturyLink company and a global leader in IT infrastructure services, will discuss how Savvis has been able to act on customer feedback and customer insight information to make true business process improvements. Jon Windley, VP Customer Advocacy at Savvis, and Brian Koma, VP of Research at Vovici, will present the value of collecting and then fully operationalizing customer insights.
In this Webinar, you will learn:
-
The tactics Savvis has employed to connect customer insight information to business process improvements
-
How customer feedback is used to prioritize process work
-
How executing on process improvements impacts customer satisfaction and loyalty
“In any voice of the customer program, having the ability to act on the customer insights you gather and make true process improvements is critical,” says Windley. “With the right strategy and toolset in place, we’ve been able to successfully execute on this at Savvis, leveraging a number of approaches and tactics that have yielded positive results for the business and for our customers by way of higher satisfaction and deeper loyalty.”
Don’t miss the chance to find out more. To register for this presentation, click HERE.
About Vovici
Vovici™, a Verint® Systems company, is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions. More than a thousand organizations worldwide, including more than half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries – including over 85 percent of the Fortune 100 – use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.