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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Barclaycard US, Cisco, and The Vanguard Group are the winners of the 2012 Forrester Research Voice Of The Customer Awards, announced today at Forrester's Customer Experience Forum 2012 East. The Voice Of The Customer Awards recognize...Read More
The Referral Performance Score trumps the Net Promoter Score by measuring actual referral behavior and relationship growth. A new report from Aite Group introduces and defines a new metric for financial institutions seeking to understand drivers...Read More
X-Rite Inc., Grand Rapids, Mich., is launching Web and kiosk versions of software which the company expects to help paint manufacturers and retailers to build brand recognition and build customer loyalty. Both versions of the software...Read More
Billeo, Inc., Santa Clara, Calif., launched its ZipThru Pay and ZipThru Buy services today. The services enable the company’s business customers to simplify and speed up online shopping and bill pay payment with technology that completes...Read More
Expert advice to CEOs, VOC, customer experience and customer feedback professionals on building a modern Voice of Customer program Learn how to identify customer insights and create measurable business outcomes in a new ebook entitled Delivering...Read More
Tesco is to divide its customers into rich and poor by using Clubcard data to personalise its website to display items geared towards your wealth. Upmarket shoppers who click onto the retailer’s new home page will be tempted by smoked...Read More
New Oracle Customer Experience (CX) offering melds capabilities from ATG, Endeca, RightNow, and Vitrue, to advance Siebel/Fusion customer relationship management play.Oracle is bringing together seven of its latest software acquisitions to deliver...Read More
Most direct marketing targets the wrong people, Patrick Surry, Pitney Bowes global solution owner for customer analytics, told an audience at the Predictive Analytics World Conference in Chicago on Monday. Most direct marketing campaigns waste...Read More
Motorola Solutions helps retailers to meet demanding omni-channel shoppers' expectations Motorola Solutions, Inc. today introduced its vision of the future retail shopping experience which is focused on connecting with customers...Read More
24 Seven and Women's Wear Daily's 2012 Salary Survey Unveils A Disconnect Between Manager and Talent Priorities --Digital Talent Still In Greatest Demand Within the Industry Job satisfaction, a lack of employee loyalty and a strong...Read More
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