ICLP Calls on Retailers to Embrace Loyalty Programmes or Risk Losing Customers

  • January 26 2012
  • Resource: Daily News
  • ICLP

London. 25 January 2012— ICLP (http://www.iclployalty.com/), the global leader in loyalty marketing (http://www.iclployalty.com/) and customer relationship management, is calling on UK retailers to adopt customer loyalty programmes as a...Read More

New Study by Experian® Data Breach Resolution and Ponemon Institute Examines the Aftermath of Data Breaches

  • January 26 2012
  • Resource: Daily News
  • Experian

IRVINE, Calif., Jan. 25, 2012—Nearly everyday consumers willingly provide their personal information to organizations online with no hesitation, neglecting to realize how that information can be exposed due to employee negligence, insider...Read More

Loyalty Programs Influence 84% Of Members: ACI Worldwide Study

  • January 26 2012
  • Resource: Daily News
  • ACI Worldwide

January 23, 2012The large majority of American consumers would likely choose a retailer over its competitor if they were members of the retailer’s loyalty program.71 percent feel their loyalty programs deliver benefits that are important to...Read More

“Expectation Matching” Identified by Loyalty 360 as Key to Customer Retention, Driving Sustainable Growth

  • January 26 2012
  • Resource: Daily News
  • Loyalty 360

Voice-of-customer model, not daily deal discounts, helps marketers deliver brand experience that matches disparate customer expectationsCincinnati, OH.  (January 26, 2012)  “A brand’s customers have similar, yet distinct...Read More

Customer Service Levels Improve but Banks Have a Long Way to Go to Rebuild Relationships, According to Accenture Survey in UK and Ireland

  • January 25 2012
  • Resource: Daily News
  • Accenture

LONDON—Customer satisfaction with service levels in retail banking has improved over the past year but customers are less likely to recommend their provider, according to a new Accenture (NYSE: ACN) survey of nearly 4,000 current account...Read More

FreeCause Names Antoine Hage Chief Technology Officer

  • January 25 2012
  • Resource: Daily News
  • FreeCause

January 23, 2012 – Loyalty technology leader FreeCause announced today it has named veteran technical executive Antoine Hage as its new Chief Technology Officer. Hage is tasked with providing the leadership and vision to help guide FreeCause...Read More

SAS Achieves Double-Digit Growth, Rockets 12 Percent to Record $2.725 Billion

  • January 25 2012
  • Resource: Daily News
  • SAS

CARY, N.C.—SAS, the leader in business analytics software and services, achieved record global revenue of US$2.725 billion in 2011. SAS marked double-digit growth in its 36th profitable year as organizations sought to uncover business...Read More

PointsPay® launches the world’s first mobile-based wallet for redeeming loyalty points and miles at the point-of-sale.

  • January 25 2012
  • Resource: Daily News
  • Loylogic

Zurich-Kuesnacht, Switzerland – PointsPay®, a Loylogic Company, today unveils its new global innovation: a mobile-based payment system for the loyalty industry with a launch exclusive to Etihad Airways. By converting miles or points into...Read More

Loyalty 360 releases "Where is Loyalty Headed? An Inside Look at Trends Impacting the World of Customer Loyalty"

  • January 25 2012
  • Resource: Daily News
  • Loyalty 360

Cincinnati, OH (January 25, 2012).  In its just released executive briefing, “Where is Loyalty Headed? An Inside Look at Trends Impacting the World of Customer Loyalty”, Loyalty 360 – The Loyalty Marketer’s Association...Read More

Walker Releases Updates to Their Suite of Mobile Technology for Accessing Customer Insights

  • January 24 2012
  • Resource: Daily News
  • Walker

INDIANAPOLIS, Jan. 23, 2012—Indianapolis-based consulting firm Walker has released updates to Walker Link Mobile, and has also created a mobile version of their survey system.Walker Link Mobile is a complement to Walker Link – an...Read More

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