Companies Need to do More With Customer Feedback

  • February 03 2012
  • Resource: Daily News
  • Chadwick Martin Bailey

A recent Consumer Pulse study of over 1,400 U.S. consumers conducted by Boston-based custom research firm, Chadwick Martin Bailey (CMB) and iModerate Research Technologies, looked at why customers complete customer satisfaction surveys, and what...Read More

Starwood Perks Up Loyalty Program

  • February 03 2012
  • Resource: Daily News
  • ALEXANDRA BERZON

 Starwood Hotels & Resorts Worldwide Inc. is expanding the benefits it offers its most-frequent customers, part of a continuing race by the world's largest hotel brand companies to generate more business from recurring patrons.Starwood on...Read More

the first club™ Expands Global Footprint and Digital Rewards Offering With New Partnerships in Russia, Mexico and Brazil

  • February 02 2012
  • Resource: Daily News
  • the first club

the first club™ Expands Digital Rewards Offering to Brands Through New Partnership  Offices with Russia-based LMC Group, Mexico-based Digital Loyalty Rewards, and a Brazil-basedpartnership between Souza Aranha Marketing and Fernando L G...Read More

Setting the Standard for Hotel Mobile Apps, LodgeNet Launches App to Connect Hotels with Travelers

  • February 02 2012
  • Resource: Daily News
  • LodgeNet Interactive Corporation

SIOUX FALLS, S.D., Feb. 1, 2012 /PRNewswire/—LodgeNet Interactive Corporation (NASDAQ: LNET), the leading provider of interactive media and connectivity services to hospitality and healthcare businesses and the consumers they serve, has...Read More

Marketers see CRM as the holiday gift that will keep on giving

  • February 01 2012
  • Resource: Daily News
  • Alex Palmer, DM News

Even though holiday sales numbers grab the headlines, many marketers see the shopping season as just the beginning of their relationship with a customer. Using the influx of first-time buyers as an opportunity to expand their databases and better...Read More

Two out of Three Consumers Switched Companies in 2011 Even Though They Gave Higher Marks for Service, Accenture Survey Shows

  • February 01 2012
  • Resource: Daily News
  • Accenture

NEW YORK—Two out of three (66 percent) consumers switched companies – including wireless phone, cable and utilities – as a result of poor customer service in 2011 even as their satisfaction with the services provided by those...Read More

Datacard Group Helps Fiserv Increase Sales Opportunities for Emerging Card Programs

  • February 01 2012
  • Resource: Daily News
  • Datacard Group

MINNETONKA, Minn.—Datacard Group, the world leader in secure ID and card personalization solutions, today announced that Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, has purchased the new...Read More

Mocapay Named Winner in Sixth Annual Paybefore Awards

  • February 01 2012
  • Resource: Daily News
  • Mocapay

Denver, CO - January 30, 2012 -Paybefore has chosen Mocapayas a 2012 Paybefore Awards winner in the Best Virtual, Digital or Mobile Prepaid Application category. Paybefore Awards, now in its sixth year, is the most prestigious recognition of...Read More

Employees as Marketers: Using Engagement to Build Brands

  • February 01 2012
  • Resource: Daily News
  • BI WORLDWIDE

Edina, MN, January, 30 2012 –BI WORLDWIDE, a global business improvement company, recently released an article called Employees as Marketers discussing employee engagement’s impact on building a solid brand.  The article was...Read More

Loyalty 360 CEO to be Featured on 21st Century Business Televsion

  • February 01 2012
  • Resource: Daily News
  • Loyalty 360

Cincinnati, OH (February 1, 2012)  Loyalty 360 – The Loyalty Marketer’s Association is pleased to announce that CEO Mark Johnson will be featured on 21st Century Business Television, moderating the “Marketing and Loyalty...Read More

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