Increasing Customer Loyalty After Snafus

  • August 27 2011
  • Resource: Daily News
  • Corporate Executive Board, Business Week

Many executives consider service failures an opportunity to delight their customers, thereby ultimately increasing customer loyalty. But this conception doesn’t hold true in the financial services industry and is a lofty goal for the...Read More

China's Leading Location-based Social App Jiepang Partners with Nokia to Promote NFC Check-ins

  • August 26 2011
  • Resource: Daily News
  • Pat Meier Associates, Inc.

HONG KONG, Aug. 24, 2011—China‘s leading location-based social app, Jiepang is teaming up with Nokia to promote NFC check-ins, a faster and verified way to “check in” and share locations with friends using a special Jiepang...Read More

Benihana Inc. Reports Results for Fiscal First Quarter 2012

  • August 26 2011
  • Resource: Daily News
  • Benihana, Inc.

MIAMI, Aug. 25, 2011—Benihana Inc. (NASDAQ:  BNHN;  BNHNA), operator of the nation’s largest chain of Japanese theme and sushi restaurants, today reported results for its 16-week fiscal first quarter 2012, ended July 17...Read More

Ikea rolling out new customer loyalty program

  • August 26 2011
  • Resource: Daily News
  • Furniture Today

CHARLOTTE, N.C. — Swedish home furnishings giant Ikea is in the midst of rolling out a customer loyalty program in its U.S. stores, offering consumers special discounts and other perks upon signing up.At store kiosks or online, consumers...Read More

Branding Veteran Marc Glazer Joins Kobie Marketing

  • August 26 2011
  • Resource: Daily News
  • Kobie Marketing

Kobie Marketing, a recognized leader in the loyalty marketing industry, today announced the appointment of Marc Glazer to Vice President, Brand Loyalty. In his new position Mr. Glazer will direct all agency creative services and provide...Read More

Gap Inc. Says Marketing Has Been Ineffective

  • August 25 2011
  • Resource: Daily News
  • Natalie Zmuda, Advertising Age

Gap Inc. reported a lackluster second quarter, and marketing, it seems, is at least in part to blame.Chairman-CEO Glenn Murphy told analysts that the retail company’s ad offering in the first half was “ineffective,” and it will...Read More

Paycloud Brings Merchant Loyalty Cards to Your Phone

  • August 25 2011
  • Resource: Daily News
  • Steven Jacobs, Street Fight Magazine

Sparkbase, which is one of the largest processors of branded loyalty cards, has traditionally functioned as a white-label software provider that enables businesses to  offer card-based rewards. But in recent years, the company has also been ...Read More

So Many Hotels, So Little Time, Problem Solved

  • August 25 2011
  • Resource: Daily News
  • Marriott News Center

The New Marriott Mobile – Free App Now Available on iPhone®, iPod touch®, BlackBerry® and Android™ Devices. You and your Smartphone need a vacation. Marriott International (NYSE:MAR) announces the perfect travel...Read More

Fiserv Enhances Signature Bank Platform for U.S. Financial Institutions

  • August 24 2011
  • Resource: Daily News
  • Fiserv

BROOKFIELD, Wis.—Fiserv,      Inc. (NASDAQ: FISV), the leading global provider of financial     services technology solutions, today announced enhancements to its     Signature™ bank platform...Read More

How to Avoid Being One of the Most Hated Companies in America

  • August 24 2011
  • Resource: Daily News
  • Jodi Koskella, MarketTools

The American Customer Satisfaction Index (ACSI) recently released its report on the 19 most hated companies in America, with Airlines, Banks, Power and Telco companies leading the list. It’s not surprising that industries with little...Read More

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