Of countless technological innovations that have come into the market, few, if any, have had a bigger impact on every facet of our lives than smartphones. The explosion of the mobile platform has created a need for providers to reevaluate their customer service and CX practices to cater to a generation that simply can’t imagine a world without smartphones. A survey from CSG Systems International examined this paradigm shift, and explored the expectations of customers, both current and future when it comes to the mobile platform and....