Peet’s Coffee Deploys Voice AI to Support Baristas Nationwide
SoundHound AI and Peet’s Coffee have partnered to roll out a voice-powered assistant called BaristAI across Peet’s U.S. locations, giving employees hands-free, real-time access to essential information. The tool allows baristas to quickly get answers about drink recipes, nutrition details, store operations, and equipment troubleshooting through natural speech, reducing the need to consult manuals or interrupt coworkers.
Peet’s Coffee SVP of Retail, Gordon Bitter, said, “At Peet’s, we’re dedicated to delivering a top-tier customer experience, and that starts with empowering our employees with the knowledge and confidence they need to do a great job. With SoundHound’s Employee Assist agent, we’re giving our first-class teams access to all the information they need to deliver the best food and customer support – it’s like having a digital expert in every barista’s ears.”
The technology is accessed through a headset microphone or digital tablet and is designed to improve efficiency and shorten training time by acting as an always-available support system, especially in fast-paced store environments. By equipping employees with instant knowledge and guidance, the system helps streamline operations and enhance the overall customer experience across Peet’s expanding retail footprint.
Learn more about SoundHound's Voice AI technology here.
Tattle Heightens Customer Engagement With Mobile App For Real-Time Guest Feedback
Tattle has introduced a new mobile app that gives restaurant operators instant access to guest feedback, AI-driven action items, and performance metrics directly from their phones. Designed for fast-paced, on-the-floor environments, the app enables managers to respond immediately to customer issues, track trends, and maintain accountability without needing to rely on desktop systems.
Tattle CEO and Co-Founder Alex Beltrani said, “The Tattle mobile app brings together everything operators need to run a high-performing location: a unified inbox for surveys and reviews, real-time push notifications for critical incidents, live performance metrics, and AI Coach action items, all in one place on their phone. We’re proud to make this available to every Tattle customer at no additional cost.”
The app centralizes surveys and online reviews into a unified inbox, provides real-time performance tracking across service channels, and delivers AI-powered coaching with prioritized daily tasks. With smart push notifications alerting managers to critical incidents and shifting trends, the tool helps improve response speed, streamline operations, and enhance overall guest experience. It is available at no extra cost to existing users and can be downloaded via the Apple App Store and Google Play. The app is used by over 250 restaurant brands, including Scooter’s Pizza, Chili’s, Red Robin, Hooters, and others.
Learn more about the app’s features here.
Pizza Hut Celebrates March Madness with Space Jam Collaboration and New Menu Deals
During the college basketball tournament, Pizza Hut is rolling out a major promotion as the official pizza partner of March Madness, featuring limited-time menu items and a nostalgic collaboration tied to Space Jam’s 30th anniversary. The centerpiece is the Space Jam x Triple Treat Box, a bundled meal with two medium pizzas, breadsticks, and cinnamon sticks, paired with exclusive themed packaging and merchandise opportunities for loyalty members.
Pizza Hut CMO Melissa Friebe said, “There’s no better way for Pizza Hut to feed buzzer-beating good times than during the most exciting stretch in basketball. Partnering with WBDGCP to showcase Space Jam allows us to tap into the culture and nostalgia that generations of fans love, while bringing something new and unexpected to game night. Whether you’re the seasoned commissioner leading your friends' bracket draft or watching just for the mascots, Pizza Hut is proud to help feed good times for the most passionate fans all tournament long.”
The campaign also includes interactive digital games with a chance to win free pizza for a year, exclusive merchandise drops for Hut Rewards members, and live promotional appearances during Final Four events. Alongside the promotion, Pizza Hut is highlighting its updated Hand Tossed pizza recipe and offering limited-time deals, aiming to enhance game-day experiences and engage fans throughout the tournament.
Learn more about the Pizza Hut Rewards program here.
Original Article Links:
SoundHound AI and Peet’s Coffee Launch Voice Assistant to Support Baristas in Real Time
Tattle Launches Mobile App to Bring Real-Time Guest Feedback to Restaurant Operators’ Fingertips
Pizza Hut Goes Full-Court Press for March Madness® with Slam-Dunk Space Jam™ Collab and New Menu Drop