As Terry J. Lundgren, Macy’s CEO since 2003 and Chairman since 2004, readies himself to leave the company, he is hopeful that the venerable retailer can bounce back and show its resiliency like it so often has exhibited in the past.
Macy’s wants to be the premier omnichannel retailer focused on the customer experience and increased customer engagement. Jeff Gennette will succeed Lundgren as CEO in the first quarter of 2017.
During his time at Macy’s and his six years as CEO of Neiman Marcus before that....