As I referenced in my last blog on the “logo jungle,” we continue to see an increased focus from brands on customer loyalty. Regarding that focus, on January 30th, we had the privilege of conducting a webinar with SAP on a soon-to-be-released joint research study: The State of Best-in-Class Customer Experience Report. The paper will be released on Loyalty360 over the next couple of weeks, and in the interim you can find an infographic here that should give you an insightful preview.
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