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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.
Take a peek at the newest technologies and services set to shake up the customer loyalty industry during the Technology and Service Provider Power Half-Hour. This...Read More
Does analytics and personalization feel complicated or intimidating? As you explore your data looking for context to build better relationships with your customers...Read More
We all know loyalty program members expect more from brands than ever before, and the way brands deliver on those expectations is often a critical differentiator...Read More
Customer loyalty is a driving force behind business growth, but building a program (and the supporting systems) required to deliver continual value to your loyal...Read More
Customer expectations for the value of “trust” have increased – an average of 250+ percent since 2018 – across 110 categories tracked in...Read More
In this session, Eliot Hamlisch, Senior Vice President, Worldwide Loyalty and Partnerships at Wyndham Hotels & Resorts looks at what it means to deliver...Read More
ICF Next and Stop & Shop discuss their collaborative process and combined focus on human centered design/humanizing loyalty in designing the Stop & Shop GO Rewards program.
Internally, brands may create silos between marketing and customer service, but for the customer, it's all one brand experience—which means understanding...Read More
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