YEAR
Webinar Topic
How UFC and Nestlé Purina Green Lighted Their Loyalty Programs

How UFC and Nestlé Purina Green Lighted Their Loyalty Programs

  • September 18, 2014

Webinar: Loyalty / Rewards ProgramsTo be presented on September 18, 2014 at 1 PM EDTBrands are increasingly developing multichannel loyalty offerings to reach and retain customers. As a result, consumers are demanding more than just a traditional spend and get loyalty program. Eighty-four percent... Read More

Improving Customer Experience and Loyalty through Real-Time Marketing

Improving Customer Experience and Loyalty through Real-Time Marketing

  • September 16, 2014

Webinar: CEM / CRMPresented on September 16, 2014 at 1:00 PM EDTWhat drives customer loyalty? Consistently great customer experience, personalized products and services, value and convenience. Real-time marketing is a growing area where technology and analytics can rapidly make decision... Read More

Want Customers? Get Engaged!

Want Customers? Get Engaged!

  • September 11, 2014

Webinar: Customer Engagement Presented on September 11, 2014 at 1 PM EDTThe revolution in new communication technologies (social networks, mobile apps, and even wearable tools) has dramatically changed the way in which customers relate to businesses. The balance of power has shifted to ... Read More

Simplify Customer Service Interactions

Simplify Customer Service Interactions

  • August 28, 2014

 Webinar: Customer Service / Call Center / Customer Experience ManagementPresented on August 28, 2014 at 1PM EDTSimplicity is hard to find. And yet, it is a rare and cherished thing in the eyes of a consumer.Having to contact a supplier at all for some kind of customer service is, in itself,... Read More

Put Your Data to Work: Using Loyalty Program Intelligence to Make Profitable Business Decisions

Put Your Data to Work: Using Loyalty Program Intelligence to Make Profitable Business Decisions

  • August 12, 2014

Webinar: Data Analytics/ Loyalty Program    Presented on August 12, 2014 at 1pm EDT    The major objective of any loyalty program is to capture customer data, as the intelligence collected comes with dozens of practical, business-improving uses. The data gathered can... Read More

The Human Factor: Five Ways to Make Sure Your Technology Offers the Real Relationships Customers Crave

The Human Factor: Five Ways to Make Sure Your Technology Offers the Real Relationships Customers Crave

  • July 31, 2014

Presented on July 31, 2014 at 1PM EDTNo matter what country, company or industry, companies talk about getting closer to the customer all the time. And it’s overwhelming to see how technology innovation can help make relationships more personal. Technology allows a company to “re... Read More

Integrate Your Customer Experience and Employee Engagement Initiatives to Drive Business Performance

Integrate Your Customer Experience and Employee Engagement Initiatives to Drive Business Performance

  • May 29, 2014

Webinar: Employee Engagement/ Customer Experience   Presented on May 29, 2014 at 1pm EDT  Many organizations are recognizing that it is absolutely essential to align employee engagement and customer experience initiatives with organizational strategy and purpose.  Wi... Read More

Real Relationships

Real Relationships

  • May 22, 2014

Webinar: Real RelationshipsPresented on May 22, 2014 at 1pm ESTThe idea of “Real Relationships” gets to the heart of building real relationships in a Big Data world.  In this webinar you will learn about how to distill smart, customer centric data to deliver a customer ... Read More

The 2014 Loyalty Social Survey: Connecting Emotion and Sentiment to Brand Loyalty Analysis

The 2014 Loyalty Social Survey: Connecting Emotion and Sentiment to Brand Loyalty Analysis

  • May 08, 2014

Webinar: Loyalty Digital Marketing/ Customer Experience/ LoyaltyPresented on May 8th, 2014 at 1pm EST Perception is reality in today’s socially-enabled, hyper-connected culture where consumers can and do say anything and everything online about their brand experiences. Those consu... Read More

When Strategy Meets Technology, Consumers Benefit with Walgreens’ Balance® Rewards Loyalty Program

When Strategy Meets Technology, Consumers Benefit with Walgreens’ Balance® Rewards Loyalty Program

  • April 24, 2014

Webinar: Loyalty Programs/ Customer Engagement/ Data AnalyticsPresented on April 24, 2014 at 1pm EST Please join Walgreens – Mindy Heintskill, Senior Director of Loyalty and Kelly Smolinski, Sr. Director Customer Systems IT – and Kathryn Zajac, Vice President of Client Servi... Read More

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