Webinar Archives

YEAR

Webinar Topic

Now + New + Next - Rethinking “Rewards” in the New Engagement Economy

December 10, 2013

Webinar: Rewards | EngagementPresented on December 10, 2013 at 1pm ETThe notion of “reward” has long been a basic and critical component of a loyalty program. But now with the rise of social channels, mobile payment, geo-location and gamification, our definition of reward is undergoin... Read More

Customer Service Trends for 2014: How are You Positioned for the New Year?

December 05, 2013

Webinar: Mobile | Omni-Channel | Customer ExperiencePresented on December 5, 2013 at 1pm ESTChannel research insights from independent Customer Service Analyst, Esteban KolskyBased on recent findings from a global customer service research initiative, join thinkJar Principal Analyst, Esteban... Read More

Global Loyalty Strategy – One Size Does Not Fit All

December 03, 2013

Webinar: Loyalty | Marketing | Strategy | EngagementRecently, COLLOQUY undertook a global study of loyalty program evolution searching for new and innovative loyalty program models. What we found was surprising: there is no universal model. Success doesn’t hinge on building a certain progra... Read More

Building Loyalty with Digitally-savvy, Empowered Customers

November 21, 2013

Webinars: Loyalty | Engagement | Customer Experience | Digital MarketingPresented on November 21, 2013 at 1pm ETLoyalty marketing is changing in light of today’s digitally unfettered and empowered customers. According to Colloquy’s 2013 research on loyalty, US loyalty program mem... Read More

Rewarding Interactions

November 14, 2013

Webinar: Rewards | Behavioral Loyalty | Loyalty ProgramsPresented on November 14, 2013 at 1pm ET Are You Ready for Customer Intimacy?Loyalty programs that reward customers for behaviors and attitude can build deep customer advocacy—and a sustainable competitive advantage. Behavioral l... Read More

Not Your Father’s Loyalty & Rewards Program

November 12, 2013

Webinar: Loyalty | Rewards | MarketingPresented on November 12, 2013 at 1pm ET.An innovative transit organization gains fans by engaging 1-to-1, in the moment.What happens when an exec running Air Canada’s Aeroplan loyalty program becomes the Chief Marketing Officer of North America’s... Read More

Real-Time Marketing Optimizing and Allocating– Myth or Reality?

October 31, 2013

Webinar: Marketing | ROI | Best PracticesPresented on October 31, 2013 at 1pm ET In today’s dynamic market environment marketers have to figure out ways to react quicker with precision in order to convert on market opportunities. Long gone are the times of establishing and sticking to ... Read More

Quick Tips: How to Overcome Poor Loyalty Program Performance and Reengage Your Members

October 29, 2013

Webinar: Loyalty Programs | Customer EngagementPresented on October 29, 2013 at 1pm ET The retail industry has enjoyed healthy loyalty program membership growth of 26.7% to 2.65B in the last two years, but closer inspection reveals decreasing member engagement. Many retail loyalty programs a... Read More

Loyalty Solution Design: Optimizing to Stand Out in a Cluttered Market

October 22, 2013

Webinar: Loyalty Program | ROI | Best PracticesPresented on October 22, 2013 at 1pm ET Webinar Preview:Loyalty Solution Design: Preview of Maritz Loyalty Marketing WebinarState of the Industry Article: Engage the Whole CustomerLoyalty 360 Hosts a Webinar Presented by Maritz Loyalty Mark... Read More

Big Data - Black Gold or Big Mess?

October 15, 2013

Webinar: Data Analytics, Big Data, Loyalty, Customer IntelligencePresented on October 15, 2013 at 1pm ET If data is the new oil, how is your company using it?Are you burning data or turning it into something tangible, like lasting customer relationships?With all the noise surrounding B... Read More

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