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Having recently read The Power of Habit, I’ve learned that it is possible to provide a very positive experience when leaning on the volatile human. We need to empower our employees yet provide them with clear, concise training to understand, and learn to practice the brand expectations while also providing tools to effectively deal with unexpected situations. Your employees can and do make a difference with your customers. Sometimes, they make mistakes. But by providing your employees with the foundation and the tools, a negative experience can be made positive.
READ THE ARTICLE HERE