AirMiles’ rebrand to Avios and the subsequent change to the reward scheme’s terms and conditions has provoked an online backlash from furious customers.
Customers have vented their frustrations online, saying they will now be charged for air and fuel taxes on flights that are advertised as being “free”, which was not the case with the previous AirMiles deal.
The new scheme has also changed the amount of points needed to fly to different destinations, with some flights now needing more points than before. Up to....